Toast POS

RATING:

4.2

(507)

About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more. This POS system can help streamline inventory management and restaurant operations. ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Toast POS Pricing

Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month

Starting price: 

$165.00 per month

Free trial: 

Not Available

Free version: 

Available

Toast POS - Hardware Suite

Toast POS Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Toast POS

1 - 5 of 504 Reviews

Zhait

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2023

Toast makes life easier!

User Profile

Jeff

Verified reviewer

Food & Beverages, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

So Great to Have Everything Consolidated

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

PROS

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

CONS

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Reason for choosing Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Vendor Response

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.

Replied November 2019

User Profile

Adam

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed November 2023

The system is great! The customer support is not.

The product is solid. If you are looking for a highly customizable system, Toast is perfect for you. I would recommend that if you make the change to Toast, have a personal resource that is good with technology so you can avoid customer service calls. Some of their add-ons are not worth the trouble, but the core POS system is top-notch!

PROS

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

CONS

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Reason for choosing Toast POS

The two services we considered were very similar in their offerings. Toast had a few features that spoke to our specific needs a bit better, but both looked to be excellent products.

Reasons for switching to Toast POS

We wanted a more comprehensive system that would be able to grow with our business needs.

Vendor Response

Hi there, thank you for sharing your feedback using Toast. We understand customer support is important and will continue to make strides to improve your experience as a customer. -

Replied December 2023

Mark

Restaurants, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Worst Customer Service

Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.

PROS

I did like the functionality but the service is so bad, it does not matter how good the software is.

CONS

Customer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.

Reasons for switching to Toast POS

Because I could not get my issues resolved with toast. I physically could not get a hold of someone except my rep and he said there is nothing he can do and he doesn't even have a number to call. He only puts i requests and waits like anyone else. He advised me rto cancel to stop the billing that has been going on for 2 years without my knowledge and ability to stop it. Lawsuit will have to be filed now. It doesn't even make sense but, this is how they operate.

Vendor Response

Hi Mark, I'm sorry to hear that this has been your experience. I'll be reaching out to directly to learn more how we can help support you here.

Replied January 2024

Sharon

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Recommend Toast

PROS

Ease of using and training on. I have several younger and older employees and it is very easy to learn how to use the system. It is very simplified.

CONS

Not really anything. We have been really pleased with Toast hardware, customer support, product support and updates that we receive about new products and new equipment.

Vendor Response

Hi Sharon, we appreciate your sharing your feedback and experience using Toast.

Replied January 2024