Toast POS
About Toast POS
Awards and Recognition
Toast POS Pricing
Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month
Starting price:
$165.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for Toast POS
1 - 5 of 506 Reviews
Zhait
11 - 50 employees
Used less than 6 months
OVERALL RATING:
4
Reviewed February 2023
Toast makes life easier!
Jeff
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
So Great to Have Everything Consolidated
Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.
PROSOne stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.
CONSTakes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.
Reason for choosing Toast POS
More robust and offered more scale as we grow to keep everything on one platform.
Vendor Response
Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.
Replied November 2019
Sanford
Sports, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Have Some Toast With Your Brunch. Or Lunch.
With over fifteen years of customer service experience covering all types of industries imaginable, the Toast POS software stands out when regraded by it's ease of integration, system set-up and navigation, customization and guest interaction interface. High marks all around and a resounding cheers to Toast's user friendly design.
PROSSimple and easy to integrate into my workplace's numerous departments, Toast POS offers a user friendly platform to build an inventory into with the option to edit the information therein whenever required, even in real time when alterations are needed to complete a guest's order. Toast POS has a sharp and clean visual design that utilizes an equally well developed workplace layout sure to please no matter what industry you're part of.
CONSA small setback I've noticed is the required input of a guest's name or information to initiate the 'tap to pay' option. There is a button to 'skip' this input, however if guest recall is pertinent to completing an order then the name or number attached to the order is required. I would like to see the guest's digital pay pad screen offer the ability to input a name or number if only to make interactions conclude in a quicker, more proficient manner.
Reasons for switching to Toast POS
Pre-existing software used at my current place of employment, Toast, movie from being a small business owner using Square.
Vendor Response
Hi Sanford, Thanks for your positive review. We really appreciate your feedback and are happy to know we're meeting your expectations as a platform. If you haven't already, join our Toast online community at community.toasttab.com. Hope to see you there!
Replied September 2023
Mark
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Worst Customer Service
Horrible. Now I have to cancel Toast from all my restaurants and start with a new company. Not happy. All because they will not get anything accomplished for you if you are being overcharged, to online ordering isn't working correctly, to menu manager not functioning properly. DO NOT PURCHASE THIS SOFTWARE even though the functionality appears to be great. Not worth the hassle.
PROSI did like the functionality but the service is so bad, it does not matter how good the software is.
CONSCustomer service, Toast adding billable products and never taking them off because you cannot get a hold of customer service.
Reasons for switching to Toast POS
Because I could not get my issues resolved with toast. I physically could not get a hold of someone except my rep and he said there is nothing he can do and he doesn't even have a number to call. He only puts i requests and waits like anyone else. He advised me rto cancel to stop the billing that has been going on for 2 years without my knowledge and ability to stop it. Lawsuit will have to be filed now. It doesn't even make sense but, this is how they operate.
Vendor Response
Hi Mark, I'm sorry to hear that this has been your experience. I'll be reaching out to directly to learn more how we can help support you here.
Replied January 2024
Rochelle
Marketing and Advertising, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
My Experience With Toast POS
Very good! In all my years that I worked as a server, Toast POS was by far my favorite POS system.
PROSI loved how easy the POS system was to operate and all the additional features Toast has compared to other POS systems. Also, the handheld tablets make service 100% more efficient.
CONSOne big complaint I can remember is that when customers would use gift cards, and the gift card wouldn't fully cover the balance, the tip percentage would only reflect the balance that was left on the bill, and not the subtotal before the gift card was applied. This would result in very low tip percentages sometimes because most customers do not understand this.
Vendor Response
Hi Rochelle, thank you for sharing this feedback. We'll be sure to pass this along to our team.
Replied February 2024