WinRx Software

4.55 / 5 (22)

About WinRx


WinRx is an on-premise pharmacy management solution designed for the independent pharmacy environment. Features include adherence monitoring, medication therapy management, inventory management, claim reconciliation and more.

WinRx offers users various interfaces and integrations that help users to customize their workflows with work automation, interactive voice responses (IVRs) and online refill tools. The solution's bin management tool enables users to manage their existing and pending prescriptions.

WinRx's built-in inventory management module allows users to keep track of inventory on shelves, process incoming inventory and order new stock whenever required. The solution also features a built-in reporting engine.

Additionally, users can remotely access their business operations via the mobile application for iOS devices. Support is offered via phone and email.



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Supported Operating System(s):

Windows 10

22 Reviews of WinRx

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(17)

4 stars

(3)

3 stars

(0)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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March 2017

Donovan from Camby Low Cost Pharmacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Best Pharmacy Software and Support Out There

Software technicians and other support staff are always friendly and knowledgeable on the phones. If they don't know the answer right away, they will find another colleague to assist. Overall the software is the easiest and most functional pharmacy software I have used and would recommend it to any up-start pharmacy.

Pros

ease of use
speed

Cons

There needs to be a feature that tells you the co-pay of recently adjudicated claims (perhaps a small box in the corner of the screen), so I don't have to 1.) grab the label to tell customer co-pay, or bring up their file to view the co-pay. Also, there needs to be a Days 3, 7, and 14 feature. A feature whereby I can 1.) view all Rxs that have been sitting in the Bin for 3 days, 7 days and 14 days. 2.) make notes regarding phone outreach attempts to patients (so I don't call patient today that was called yesterday about the same reminder)

December 2018

Daniel from LONGLEY PHARMACY

Company Size: 11-50 employees

Review Source


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

December 2018

Changed from Pioneer to ComputerRx... like going back in time

Their reasoning is that the issues will be addressed in the next version but there is no expected release date!

Pros

The dashboard is a good head's up display of how many scripts you have done that day. Not many other Pros.

Cons


In the Install they should have been able to load a “settings” file from another store to make the transition go better. For example each insurance plan has to have different boxes checked before the claims work. This info should have been loaded from another store’s computer instead of having us call computer rx for help HUNDREDS of times.
o Inventory… our old system kept track of GPI. Computer rx can do this too we are now told. We did not know that this was even an option with computer rx until we had switched to cardinal CIM. We wasted countless hours trying to keep track of inventory by individual NDC and probably lost business because of out of stock items.
o Tablet for the drive-thru was not setup on a static IP and it took them 6 months to figure out why it kept loosing connection!
• POS system
o The barcode scanners have to be re-programed intermittently (holds up a transaction for about 5 minutes)
o Why are there different screens for checkout and delivery???
o Why is there no easy option to get a paper receipt when CC machines are not working?
o Why cant cashiers put meds in the QUE for the techs to refill?
o Why does the POS system not communicate back to win rx to indicate a patient is now in the store and change the priority in the que?
o Why can you not change the “timeout” on the drive-thru ipad to give the customer more time to sign?
o Why does the ipad constantly loose connection even though the wifi strength is 5 bars (full strength)?
o Signatures for partial-fill prescriptions are not linked back to the patient profile (finally fixed!!!)
• Customer service
o Wait for 20 or 30 minutes on hold only to have someone fix the issue and create another problem worse than the one you called about!!!
• Accounts
o Why is there no way to manually adjust accounts?
• WinRx
o The default zoom for prescription images should be full screen! Why do we have to zoom in every image?
o Why do we have to use 3 different filling systems??? Can we not just have narcotics and everything else???
o The text of Escripts should have the same layout as the items you verify on the verification page!
o Other companies use PDF images and allow you to document notes on the image. It is much more convenient and harder to miss upon checking refills of the script than putting notes in the “rx notes” field.
o Input
 Why does the system freeze if the scanner went to sleep, or if you hit scan before you put the rx in the scanner? You should not have to start over.
 Use last image should be patient specific!!! This is not only frustrating but dangerous! This caused a medication error because someone clicked used last image and it pulled the last image scanned at another station (which happed to be a sibling’s medication)
 Refills should not be in a pop up box when updating a prescription… If you miss it you have to finish the rx then edit it to add the refills. This makes no sense you should be able to type in that field at any time.
o Drugs
 There should be a separate field for a drug’s barcode and NDC. This would allow drugs that have a different barcode to be scanned. Such as pen needle, OTC drugs, certain inhalers, etc.
o Refill
 Should be able to easily double bill a prescription from the refill screen
o There should be a way to re-adjudicate a medication from the verification screen without printing another label.
o We should be able to get to the edit screen from the fill screen and vice-versa
o Why does pervasive not re-open when the computer restarts???
o We should be able to make the text of the program bigger… now I need to buy new monitors for a few employees that are always straining to see what the screens say.
o Why do we have to keep so many icons open on the host computer? Could these not all be opened when win rx is opened and ran in the background???
o When you hit “delete fill” it should reverse all claims automatically… you should not have to hit multiple buttons
o Why cant you bill a secondary insurance from the refill screen??? That would be common sense!
• Compounds
o Why does the price not stay? Why do we have to enter the price 3 times every time we fill a compound???
o Why do we have to restart the computer in the lab every day for the interface to work?
o Why do we have to enter the NDC again after the drug was already selected?

April 2017

Lonnie from Uintah Basin Medical Center Pharmacy

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

April 2017

A Breath of Fresh Air!

We migrated to WinRx from a "best in the industry" system that was anything but! It was hard to use, difficult to navigate, and impossible to obtain reports. WinRx was a breath of fresh air! All of the difficulties we experienced in our previous software vanished with WinRx. WinRx is intuitive, easy to navigate and obtaining reports couldn't be easier! With such a great product, its easy to see why Computer-Rx continues to grow and gain customers.

Pros

Reporting and ability to easily export data.

Cons

Difficulty in managing users and forgotten passwords! It would be nice to reset the password instead of having to delete and create a new user.

March 2017

ROBERT from Manning Pharmacy, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2017

owner and pharmacist in charge

nothing really to tell other than the software works, it is ahead of new regulations and standards and is contantly improved by the imput of users

Pros

i think some thinks need tweeking and wished those showed up sooner other wise the sofware is good

Cons

customer support must be feeling a growth strain there are times I do not have my messages returned. printer interfaces seem to constantly fall out of sync and I get imcomplete reports

March 2017

Bruce from Stacy's Family Pharmacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2017

CRX...a Great Dispensing Partner !!

Ive been using CRX for about 14 yrs, maybe more. It has all the features I need to operate my pharmacy efficiently.

Pros

Easy to Use. The Rx filling screen flows easily and there is no need to jump around to different fields. The reports are useful in making decisions or seeing where trends are headed.

Cons

Really can't think of anything

May 2017

Kristin from Kurt's Pharmacy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

WinRX software works very well

So much simpler than our last software. Very user friendly.

Pros

The software is very easy to use, very few glitches/problems. We like that it pulls up the rxs still in the will call bin or sent to the dr for review. Nice to have credit cards on file with easy access.

Cons

It would be nice if you only had to enter customer credit card info in one spot, instead of a separate spot for accounts

March 2017

Drew from Inola Drug

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2017

GREAT PHARMACY SOFTWARE!

I have used Computer-Rx since 2001. At the time, I looked at several other pharmacy software systems, and none came close to the ease of use and value of CRX. I now own 5 stores and use it in all of them.

Pros

Easy for new employees to learn. It can be customized to how you operate your pharmacy.

Cons

Sometimes customer service needs to elevate issues to more experienced techs quicker.

April 2017

Michael from Clinic Pharmacy of KY

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Great Software - Great Company

I am the owner of 3 pharmacies. WinRx is a windows based program utilizing SQL for database management. This means that reporting is very powerful and easy to use. Having used 3 other systems in the past, I have found Computer-Rx's support to be the best I have encountered. When I call, a support person answers the phone - not the operator, or someone taking a call back number.

Pros

Easy to learn, easy to use, powerful reporting capabilities.

Cons

None.

September 2018

Gregory from Apothecare Pharmacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2018

Computer Rx (WinRx)

It is very easy to speak with upper management and programmers to have new funtions considered and installed.

Pros

This product is very intuitive. I was able to fill a new Rx for a new patient and new MD with no help in a reasonable amount of time.

Cons

Generating custom reports can be a challenge. Pivot grid reporting is available but difficult to create and implement.

March 2017

Denzil from Yale Drug

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2017

Great! Excellent!

The software is excellent. I have been a pharmacist over 20 years and use several different kinds, and this is the best. They have even listened to my suggestions and made changes based on my input.

Pros

Intuitiveness and convenience. I can do so much with this software. The reports are fabulous.

Cons

It needs a batch add feature.

March 2017

Mark from Community Care Pharmacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Overall performance and quality of WinRx

Easy to use and very good customer support. Support personnel are always there when I need them. Features of WinsRx help me to keep up with fast moving changes in the industry.

Pros

Easy to use , seems to be industry leading.

Cons

Good question.

September 2017

Jim from Medicine shoppe

Review Source: Capterra


Ease-of-use