The training was smooth. If we have questions or problems, they are resolved quickly.

The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly.

Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy.

We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.)

Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day.

Can't think of much, to be honest...for us, it does the job, and it does it well!

We wouldn't use any other reservation and property management software. We are very happy.

Easy to use and does everything you can want. Customer service is fantastic.. Nothing is too much trouble and always very happy to help

Nothing.. And that is after using it for 10 plus years

The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care.

Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates.

It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own.

Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design

Literally nothing. They are amazing and I stand by their product 100%.

Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis.

Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations.

ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time.

Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.

Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers

Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.

We love it We used Open Hotel befroe and switched fearfully leaving our database but we learn to use and really like it.

I like its marketing use of text and email capture Id like to not get channel email or ability take them out

I still prefer to see more reports Flyers not on Constant Contact format

The staff at Resnexus is five star! Anytime you call, even if it’s multiple times within one day which I have done they are more than happy to help, very patient, easy to understand, and determined to figure out a solution.

There are no concerns with Resnexus. There’s always someone available to answer any questions you have I like everything about Resnexus.

Been a great experience. They are always ready to help with any problems that may arise.

User friendly, great customer service team if you ever have questions.

When there is an issue and it is after hours.

Responsive, helpful and very professional. My business runs 100% more efficiently with ResNexus

User friendly, reliable, flexible and the technical support is amazingly good!

I least liked nothing about this software.

The staff is personable and skilled in their roles. Resnexus is continually creating new ways to grow my bottom line.

All in one marketing, reservation and reporting, ease of use and mobility allows me to operate seamlessly, with a professional image while operating anywhere I need to be. I tried other systems for less money but saw my numbers increase significantly with my return to Resnexus.

Initially I didn't want to make the investment. It is well worth the money.

Love it and highly recommend them! They put the power of your own mind and vision for your property in your own hands. They are there to guide you when needed. Great webinars and they really are a value-added business partner. I have seen it in our sales and our guests' improved experience both booking online and while on our property.

The software is pretty straightforward and has a ton of functionality that my past software provider did not offer....I really love the ability to manage my inventory showing to third party sites, the rate I show to these third party sites versus my rates on my own site, as well as, my room room availability is seem-less between Resnexus & those third party sites (Booking & Airbnb). Really utilize the minimum night settings and ease of adjusting rates both through yield optimization functions and ease of use for rate changes both by date, room type, or specific rooms. We have added their website service and text messaging service. Since joining Resnexus we have added more and more functions, thankfully, because they do such a great job and are a pleasure to work with.

Some of the templates can be tricky to work with but customer support helps and will do what you ask, if you have patience...which I sorely lack. In that regard they will take the time to show me how to work with the code/website/etc and take as much time as I need. So really not a con...

I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know.

I like that the software does offer a great deal of reporting, and visually it is easy to understand.

There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team.

ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction.

ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors.

Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers.

I really liked the fact that ResNexus now has Foreign language support for the booking engine and synchronization with OEMs such as Airbnb and Booking.com included in the cost of the product. Before ResNexus included this feature, I had signed up for another product because they had Foreign language support and synchronization and took the time to migrate my hotel to the other program. However the other program was more expensive, extremely hard to use, error prone and I couldn't get through to support, when I did, I felt like I was super stupid not to have understood. ResNexus has very good support and even follow up.

The program has become over bloated with features that don't apply to my business, especially once they added the camping and website functions. Also, industry specific terms are used throughout the program that I don't know if I could use them or not. It is hard to pull those out of context to see if I should be using those features are not.

75%

I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone.

I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation.

5 star!

Everything, housekeeping reports that print with notes, retail inventory, financial reports, suppot, customer service [SENSITIVE CONTENT]. I can go on and on.

Nothing! Well....maybe that it would not print reports on it's own. Wishful thinking

We researched several popular programs before settling on ResNexus and in our over 9 years of use, I have never been sorry that we chose this one! Staff was always reachable and helpful, no one ever made me feel stupid because I couldn’t figure something out, and they were open to suggestions from their users. I very highly recommend it!

ResNexus was easy to use from the very first day, and everyone on the staff went out of their way to help us implement its use in our 8 unit urban bed and breakfast. The fact that it was easy to read and understand put ResNexus head and shoulders above the other programs that we researched.

Almost nothing! The things that bugged me were minor ones, like a page not being saved automatically and that sort of thing. Mostly it was just things that I didn’t know how to use correctly that the staff swiftly helped me figure out.

Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business.

We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - [sensitive content hidden] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner.

Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort.

The ResNexus team is very responsive and accessible. They are always improving their services to give the best product and support to their clients

ResNexus is a valued partner in our company. We have been using this software for 10 plus years. The company is always innovating and improving their software to fit the needs of the hospitality industry. Their support department is awesome. I recently moved the hosting of my website to their platform which has made the software even more important to us. They have tutorials on line to assist you. Great value.

Once in while they will make a change to improve things, but sometimes this old horse doesn't like all the new tricks

Not only is ResNexus easy to use but the support is amazing.

I love the ease of use and the support. They are also always updating and adding products/services to increase revenue.

I wish that marking emails and letters were a little easier but that's just me.

It's fairly intuitive but hard to find certain things because their placement keeps changing. Where the heck did you put our policies?

Fairly intuitive. Just wanted to let you know that the service I received from [SENSITIVE CONTENT HIDDEN] in Customer Service is the best I have received from Resnexus. She helped me move a reservation cancellation to a gift certificate and it took a lot of her time and effort. I also had to put her on hold a couple of times and she waited patiently for me. A gold star for her. She is the first person in Resnexus to give me the service I not only needed but expected and then some.

Too many changes every month. For five years I have been trying to find out what reports other users use for inputting into Quickbooks, all I get is "I don't know". If I run different reports for the same time period, I get different amounts.

Since July 2015, I've found a vast improvement of product and customer service in Reservation Nexus. The GDS connection contract via Innlink was extremely frustrating for me when an issue needed to be resolved quickly and accurately in the past. Now, I'm no longer on the GDS system, rather I have direct connections with the OTA's through MyAllocator which Reservation Nexus contracted with to over come this frustrating issue. Though this is not a perfect system as nothing is, it's far improved and the savings are huge which I sincerely appreciate! I must give accolades to Reservation Nexus for these improvements. I sincerely appreciate Reservation Nexus' commitment and desire to work with me a small 19 room b&b as well as listen to my needs. I've found service much improved after my change from GDS to MyAllocator and the ResNexus' staff makes a point in making sure I'm getting the help I need if I need it. re solved quickly. and when I need it most- they've made a renewed believe in me!

Report creation and capabilities. Ease of updating rates/inventory. Upload ease of photos, text, etc.

We were able to interstate online booking

The grid is very easy to use and easy to train new staff to use.

I wish the checkins for the day would have a countdown once you have checked in the guest.