Organization of my never ending inbox, and the ability to keep messages near the top, even though I'm not ready to review the information yet.

I have emails that I need to keep unread in my inbox until I am ready to review the information. Sometimes takes up to a week so having multiple columns to organize the different subjects has been great. This way the emails I need don't get pushed down the list and forgotten.

It does take a little longer to load than without. I am also using another extension inside Gmail so using both is likely causing some minor speed issues. Once I have it open it doesn't seem to affect it too much however, and I tend to leave my email open all day so not overly worried about it.

- Streamlined workflow - Cost saved with reduction of other softwares - More transparency with the team - Better responses times to Customers with no lost exchanges

Drag has had a huge impact on mine and the teams' daily activity. It has meant we can remove tools which were contributing to a hefty sales stack and we will now use Drag and it's features to manage: - Sales - Customer Support - Project Management As fantastic as the product is, a big big win for me has been how responsive the team is. Not once have I experienced Customer Support like I do with Drag.

No big complaints from me. The team works hard to resolve any bugs and communicate this with me as a user.

The app maybe good but their business ethics are shameful.

The software itself was ok but ultimately I decided not to carry on with it.

Buyers beware. My initial purchase was for a year upfront. After a few months I stopped using the software.... all fine. I did the trial, and thought I could get some use from it. Unfortunately that wasn't the case so I was not minded to renew. 12 months down and I get an email stating I have subscribed for another year with invoice details. Obviously I did not want this to happen, and what with watching my events business go up in flames thanks to Covid and all the implications that brings, the renewal date had sailed passed me. As soon as I got the email, I got in touch with support for a refund on the product as its no longer needed. Sadly, they have taken the money and are refusing a refund. No remorse, no sympathy. Utterly reprehensible.

Drag has become an important part of my business to help me automate and collaborate with my team.

I like the email templates and email sequencing. It allows me to follow up with people automatically and I can use my time very efficiently.

I can be a bit buggy sometimes, but the support has been very good and communicative with me in resolving issues.

I like that it allows me to create order out my inbox in a more robust way than just tags or folders and can be set up in a flow for the way that I work. My Inbox can get pretty unruly, so to have a tool that integrates into gmail and allows me to handle things where I spend most of my time is fantastic. It really takes the Gmail experience up to the next level.

I wish there was a mobile app so that I could carry the experience across my work environments, but I am assuming this is in the works and will be made available in the not too distant future.