Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going...

It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.

Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support

I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.

It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.

Integration with Aveda+ Rewards and ability to customize aesthetics.

Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints

Great! I'd recommend Salonbiz to any spa. The new features with Central are pretty much up to date and makes it easier to train someone to work the desk, even if just for a day. Inventory is a category I've yet to master as I switch back between Backoffice and Central frequently. Booking features are pretty simple and the smart features include is definitely an awesome touch!

The booking software is easy to navigate (even for those not so tech-savy). Drag and drop feature is a game changer!

Central is quite easy to navigate overall. With all the different tabs and/or categories available on the left hand side, although it doesn't happen often, I tend to get lost with where I need to go to find a feature. I could see where this may be troubling for someone new trying to understand where all features are located. In addition, I feel blocking the schedule has gotten easier. However, I've stumbled across some hiccups when blocking the day, multiple staffs or blocking a block of a day if I'm not currently on that exact same day.

In the beginning it was great and now it’s like pulling teeth to get help and lately when we do get help, we’re made to feel like an inconvenience for asking questions. To the point I’ve shopped your competitors

It syncs with Aveda and fairly easy to use and teach new users

The online booking feature connected to my website needs improvement, messages from clients can’t be responded to, app login is sloppy for client, reports are almost like enterprise but not quite the same