Timely Software


 

Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules remotely, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This solution also offers automated SMS and email reminders and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB.

Timely offers services on a monthly subscription basis that includes support via phone and email.

 

Timely - Booking calendar and sidebar
 
  • Timely - Booking calendar and sidebar
    Booking calendar and sidebar
  • Timely - Reports
    Reports
  • Timely - SMS reminders
    SMS reminders
  • Timely - Mobile calendar
    Mobile calendar
  • Timely - Location selection
    Location selection
  • Timely - Booking on iPad
    Booking on iPad
Supported Operating System(s):
Web browser (OS agnostic)

613 Reviews of Timely

 

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Software Advice Reviews (8)
More Reviews (605)

Showing 1-8 of 8

Ken from sfdc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to Use time tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Able to automate the process of time tracking for billing. The tool is really simple and cheap. The AI tool is also a great feature.

Cons

I would like to see more integrations with other apps to solve workflow issues. I've run into issues with the mobile access - it can be buggy.

Review Source
 
 

Kelly from Extension, Inc
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great tool to use for freelancers!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I loved the fact that this product was easy for me to set up and track EVERYTHING I needed to get freelance projects going. Not only could I track hours, but I could assign pieces of projects to different things.

Cons

Not a lot to say here that I would improve upon! The product was robust enough for me to use, but not too confusing... overall great product!

Review Source
 
 

Mike from Curo Health Services
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

So Far So Good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I've experimented with quite a few apps and scheduling software over the years and I've just stared using Timely and its great! The ease of use and options are great. The user interface is so easy to use and understand.

Cons

I schedule in different time zones and that can get tricky in the beginning. I'm hoping they make it a bit more flexible in the future, but overall this is a great product.

Review Source
 
 

Van Tint from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Productive and Easy Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

 
 

Ashley from Thriveworks
Specialty: Medical clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to add users and information. easy to add booking buttons to websites. user friendly for both users and buttons looking to scheduling online appointments.

Cons

cannot call support, cannot have different time zones for different calendars, no app for android, have to pay extra for text alerts for new appointments

 
 

Matt from Thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very simple to use and full of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

 
 

stephen from thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The easiest, most cost-effective scheduling solution I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A nearly flawless scheduling solution at an unbeatable price. Great value.

Pros

Timely is an amazing scheduling solution for a broad range of customer needs. An attractive interface and easy-to-navigate platform provide users a seamless experience. Capable reporting features are included, direct online scheduling can be embedded on a personal/business website, and integration with payment processors e.g. Stripe etc. is quite simple.

Cons

The platform has been slow once or twice, but nothing completely out of the norm.

 
 

Michael from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A great tool for a growing business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access.
Clean and organized calendar.
Easy appointment setups.

 
 
 
Showing 1-20 of 605


December 2018

December 2018

Excellent alternative to Mindbody

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For those who have used mindbody before but it has become too expensive, this software can do just as much!! I love the feautres and ease of use of resources

Cons

Customer support is primarily via email. That’s not very good but st least they tend to reply in a timely manner

Review Source: Capterra
 

Elizabeth from Sealed With Love
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Pretty calendars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for something that looked nicer than Google and found it! This makes my membership calendar of events look really pretty and of course it's practical too.

Pros

I can add photos, set up a repeated event, have different looks for the calendar on my website, clickable events, it's easy to create new events on the calendar and they seamlessly show up on my website. Support is great too.

Cons

Last week I noticed I couldn't get to the next month to come up on my membership calendar, the next day it was fixed, this is the only time I've had a problem with it.

Review Source: Capterra
 

Brian from Lift1428, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Automatic Time-Tracking at it's Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our team liked it but didn't love it. We opted for another time-tracking app, but probably only because we were used to it.

Pros

Compared to other time-tracking software I've used, Timely offers great features, especially for the admin. Being able to see the entire team at once is a great feature to have.

Cons

The user experience is a little more complicated than other time-tracking apps.

Review Source: Capterra
 

Peter from University of St Andrews
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Organize your diary with ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and train new users on. Intuitive dashboard and very clear user interface.
Timely has been optimized very well for mobile use, enabling us and our users to use this out-and-about.
The customization options of the widget and mini-site are great, and work well with lots of our systems.
The ability to send communications via SMS is very helpful, though not clear when initially purchased.

Cons

The lack of language support really isn't great, especially at an organization with lots of international users (non-English speaking).
It wasn't particularly clear when we first purchased Timely that the ability to send SMS's wasn't part of the original plan, and had to purchase separately.

Review Source: GetApp
 

Nivaldo from NI Accounting Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Good for Monitor Productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very useful with scheduling, manage the appointments

Pros

helps keep track of work, monitoring of data in a secure timeline. keeping track of work progress and all in real time. Evaluation of team and individual performance is also included.

Cons

No issues so far and I don't dislike nothing

Review Source: Capterra
 


November 2018

November 2018

great to manage appoiments

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Works great! Ease of use is amazing! Even my assistant caught on easily!

Cons

I can't think of anything I dont like about this software.

Review Source: Capterra
 

Shantice from shipstation
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

very helpful with scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the little information that is needed to get a customer setup with a scheduled call

Cons

the software works well for my business needs and there is currently nothing i dislike about th eproduct

Review Source: Capterra
 


November 2018

November 2018

Timely

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like that Timely is all automatic. It has been so helpful to my team, who seem to forget to track time a lot

Pros

I havent been using long, but it seems to be pretty easy. Helps me to stay organized and keep up with my day

Cons

I dont understand some of the functionality. Still learning so hopefully I will have it all soon.

Review Source: Capterra
 

kiara from jhach
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

great tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Has a really great calendar tool. Works well with WIX.

Cons

No major complaints. Occasionally it'll take a little while to update, but nothing serious.

Review Source: Capterra
 

JORGE from UHTD, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

TIMELY REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

IT HAS HELPED MY OFFICE A LOT WITH MANAGING EACH EMPLOYEES DAYS.

Pros

MY OFFICE AND ALL OUR EMPLOYEES HAVE TIMELY AND IT IS NICE TO HAVE. EASY TO MAKE YOUR APPOINTMENTS AND IS EASY TO USE. VERY WORTH IT

Cons

I HAVE HAD NO COMPLAINTS AT ALL SO FAR FROM ANY OF MY EMPLOYEES.

Review Source: Capterra
 


November 2018

November 2018

Integration

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I really like that you can integrate (most) all of your platforms to one place.

Cons

I use it for more of a management tool, not a "growing" tool

Review Source: Capterra
 

Rochelle from Health Care
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Efficient, but still needs some adjustments

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I'm a very busy stylist/mother. After I had my children I had to cut a few budgets, and my salon software was one of them. I decided to try out Timely after leaving SimplyBook.me. Timely has a lot of great features, but not everything was available that I was able to do with the other program. After I came across the issue that I am unable to book my services based on my time, I decided to switch once again. As you can imagine, it was a hassle, but it got done.

Pros

The automated reminders are awesome! Although I did have a few clients say they never got their reminders, and when we checked they went to their junk/spam folders. Reporting is a great feature with Timely as well

Cons

I was not able to set my own time for services. I'm not sure why that feature was not available, but being a stylist that is a MUST HAVE to be effective with your work. Also, there were no other language options except English.

Review Source: Capterra
 

Alan from The Arc of Essex County
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Timely

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It all seemed to be pretty good. No complaints!

Pros

Ease of use, easy to understand what the next step was.

Cons

Sometimes, when switching screens the screen would take a bit too long but it may have been my internet connection speed.

Review Source: Capterra
 


October 2018

October 2018

Does what it was designed for

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Very easy to use. The UI of the site is pretty easy.

Cons

Sometimes the machine doesn't really learn well.

Review Source: Capterra
 

adetunji from CIHD ( Center for information and Human development)
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

So specific and handful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One thing I most like about Timely is that it is focused on just one field which salon. It is precise and intuitive. It is a software that all hair stylist I recommended it to, uses to take an appointment easy and fast.
You can integrate with Wix, run email campaigns, send SMS/Text message notifications to customers.
I recommend this software to you if you are a hair stylist.
It is very handy

Cons

It is not completely mobile friendly and their support is just not good enough

Review Source: Capterra
 

Kevin from Nex-Tech
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Timely really is a great calendar tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timely gave us a good calendar option to preview to the client and they loved it.

Pros

It works well with Wix. Lots of features and layout options.

Cons

The only drawback is cost. But that's really with any 3rd party tool that you implement on your website.

Review Source: Capterra
 

vishal from OPEN ACCESS TECHNOLOGY INDIA PRIVATE LIMITED
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

In a simple word it is a good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More than good but not excellent

Pros

Very easy to use, we can add the various information and different user. They provide 15days of free service to use to everyone, design and the user interface of the software is more than good.
We can easily track our project and also track the upcoming projects. Customer can book their tickets online through links that was provided by the other parties. They provide SMS and reminder email to all the user to update them in the future. Customer support is excellent we can call them and also email there customer support id.

Cons

We can't send SMS more than 150 words. Application for Android must be available. Don't have different time zone for different calendar.

Review Source: Capterra
 

Sergio Eduardo from Transpais
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Good for a one person oparation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I liked the most is that it was so easy to use and very intuitive, has all the features needed for a small business.

Cons

The only thing that I found I was missing is some kind of loyalty or rewards program for the customers, you have to keep track of such things in a separate platform.

Review Source: Capterra
 

Kelly from NYB
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Timely, its almost Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Several
online booking
payment acceptance
POS to some degree

Pros

This is a great software for anyone taking bookings & running a business.
It is super easy to use, the customer support is very good.
The price point is in line with the services it DOES offer.
Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers.

Cons

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that.

Review Source: Capterra
 

Lisa from Brow 101

July 2018

July 2018

Timely allows me to run my business in an efficient, organised and cost effective manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is vey reliable and new features are always being added and updated. It is extremely easy to use and the support staff are always accessible. The Timely Blog is always full of relevant , interesting content.

Cons

Having used Timely for close to three years, there is nothing I dislike. Admittedly, I run a very small business with basic requirements.

Review Source: Capterra