Timely Software


 

Timely is a cloud-based appointment scheduling solution that caters to individual professionals and small and mid-size businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers.

Users can run their appointment schedules remotely, generate reports and send notifications and reminders. Features include calendar management, which lets users book or rebook appointments, initiate group bookings and classes, manage recurring bookings and add multiple activities to a single booking.

Timely enables customers to book their tickets online through links embedded in websites or through Facebook. It offers sales and marketing support and reporting features.

This solution also offers automated SMS and email reminders and securely stores customer data including personal details, booking, emails, sales and other notes.

Timely offers integration with third-party applications such as Google Calendar, MailChimp, Xero, ZVend and MYOB.

Timely offers services on a monthly subscription basis that includes support via phone and email.

 

Timely - Booking calendar and sidebar
 
  • Timely - Booking calendar and sidebar
    Booking calendar and sidebar
  • Timely - Reports
    Reports
  • Timely - SMS reminders
    SMS reminders
  • Timely - Mobile calendar
    Mobile calendar
  • Timely - Location selection
    Location selection
  • Timely - Booking on iPad
    Booking on iPad
Supported Operating System(s):
Web browser (OS agnostic)

599 Reviews of Timely

 

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Software Advice Reviews (8)
More Reviews (591)

Showing 1-8 of 8

Ken from sfdc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to Use time tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Able to automate the process of time tracking for billing. The tool is really simple and cheap. The AI tool is also a great feature.

Cons

I would like to see more integrations with other apps to solve workflow issues. I've run into issues with the mobile access - it can be buggy.

Review Source
 
 

Kelly from Extension, Inc
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great tool to use for freelancers!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I loved the fact that this product was easy for me to set up and track EVERYTHING I needed to get freelance projects going. Not only could I track hours, but I could assign pieces of projects to different things.

Cons

Not a lot to say here that I would improve upon! The product was robust enough for me to use, but not too confusing... overall great product!

Review Source
 
 

Mike from Curo Health Services
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

So Far So Good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I've experimented with quite a few apps and scheduling software over the years and I've just stared using Timely and its great! The ease of use and options are great. The user interface is so easy to use and understand.

Cons

I schedule in different time zones and that can get tricky in the beginning. I'm hoping they make it a bit more flexible in the future, but overall this is a great product.

Review Source
 
 

Van Tint from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very Productive and Easy Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It was great, very easy to use. With all differing time recording apps and services I have tried. This definitely is the best so far!

Cons

I don't know if it there is any, but I don't see a support number if I need any help. I don't have any problem at the moment, but when I do it would be helpful if I could call support.

 
 

Ashley from Thriveworks
Specialty: Medical clinics
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very easy to add users and information. easy to add booking buttons to websites. user friendly for both users and buttons looking to scheduling online appointments.

Cons

cannot call support, cannot have different time zones for different calendars, no app for android, have to pay extra for text alerts for new appointments

 
 

Matt from Thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Very simple to use and full of features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very simple to use and full of features. Good visual design and good price overall. Compared to similar products, it's a steal.

Cons

Could use a few tweaks to make things even more customizable for our business. Also, being in a different time zone can be a small inconvenience.

 
 

stephen from thriveworks
Specialty: Medical clinics
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The easiest, most cost-effective scheduling solution I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A nearly flawless scheduling solution at an unbeatable price. Great value.

Pros

Timely is an amazing scheduling solution for a broad range of customer needs. An attractive interface and easy-to-navigate platform provide users a seamless experience. Capable reporting features are included, direct online scheduling can be embedded on a personal/business website, and integration with payment processors e.g. Stripe etc. is quite simple.

Cons

The platform has been slow once or twice, but nothing completely out of the norm.

 
 

Michael from Thriveworks
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

A great tool for a growing business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

You can't go wrong with Timely. It does exactly what you need it to do. The features are great, too. I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device. This is appointment booking made easy. You don't have to be a tech-person to use it either. If you're just getting started, or you've been in business for year, Timely can streamline your reception costs and help you stay organized and efficient. If your business works on appointments, you need Timely.

Pros

Mobile access.
Clean and organized calendar.
Easy appointment setups.

 
 
 
Showing 1-20 of 591

adetunji from CIHD ( Center for information and Human development)
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

So specific and handful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One thing I most like about Timely is that it is focused on just one field which salon. It is precise and intuitive. It is a software that all hair stylist I recommended it to, uses to take an appointment easy and fast.
You can integrate with Wix, run email campaigns, send SMS/Text message notifications to customers.
I recommend this software to you if you are a hair stylist.
It is very handy

Cons

It is not completely mobile friendly and their support is just not good enough

Review Source: Capterra
 

Kevin from Nex-Tech
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Timely really is a great calendar tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timely gave us a good calendar option to preview to the client and they loved it.

Pros

It works well with Wix. Lots of features and layout options.

Cons

The only drawback is cost. But that's really with any 3rd party tool that you implement on your website.

Review Source: Capterra
 

vishal from OPEN ACCESS TECHNOLOGY INDIA PRIVATE LIMITED
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

In a simple word it is a good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More than good but not excellent

Pros

Very easy to use, we can add the various information and different user. They provide 15days of free service to use to everyone, design and the user interface of the software is more than good.
We can easily track our project and also track the upcoming projects. Customer can book their tickets online through links that was provided by the other parties. They provide SMS and reminder email to all the user to update them in the future. Customer support is excellent we can call them and also email there customer support id.

Cons

We can't send SMS more than 150 words. Application for Android must be available. Don't have different time zone for different calendar.

Review Source: Capterra
 

Sergio Eduardo from Transpais
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Good for a one person oparation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I liked the most is that it was so easy to use and very intuitive, has all the features needed for a small business.

Cons

The only thing that I found I was missing is some kind of loyalty or rewards program for the customers, you have to keep track of such things in a separate platform.

Review Source: Capterra
 

Kelly from NYB
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Timely, its almost Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Several
online booking
payment acceptance
POS to some degree

Pros

This is a great software for anyone taking bookings & running a business.
It is super easy to use, the customer support is very good.
The price point is in line with the services it DOES offer.
Online booking with a system that allows you full control on how to run your business & accept payment online. There are very few comparisons to what this software offers.

Cons

I am sad that they still do not have a built in loyalty program, its really the only thing its missing for my needs. I have been hoping for the last 3 years they would get one but nothing as of yet. They have made strides in many other areas, this would be such a bonus for me if they would implement that.

Review Source: Capterra
 

Lisa from Brow 101

July 2018

July 2018

Timely allows me to run my business in an efficient, organised and cost effective manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is vey reliable and new features are always being added and updated. It is extremely easy to use and the support staff are always accessible. The Timely Blog is always full of relevant , interesting content.

Cons

Having used Timely for close to three years, there is nothing I dislike. Admittedly, I run a very small business with basic requirements.

Review Source: Capterra
 

Trisha from North Idaho College
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

I helped install this product for my brother who is a hair dresser.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is great!! Simple to use for both the client and the Employer. The ease of changing and booking appointments is great!!

Cons

No real cons here! I thought the software was great and easy to use and my brother loves it!!! He has tried other in the past but his is by far the best!

Review Source: Capterra
 

Scott from Mass

July 2018

July 2018

Slick way to manage appointments. Very easy to set up and maintain

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrating the online booking system on my website was extremely easy. Was also able to theme it to match the colour scheme of the site which is great!

Cons

Was a little bit tricky figuring out how to select which services should be available for booking using the online services. Eventually figured it out, but it was a bit unintuitive initially.

Review Source: Capterra
 

Silviu from Ubisoft

July 2018

July 2018

I did setup Timely for a hair salon, they were impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Unclutter your work space with stickups and pieces of paper that you somehow never find. This cloud based software is really great at keeping appoinments time in an orderly fashion. It is designed for beauty parlors or busy professionals alike.

Cons

If you have different time zone, like they have in Russia, better be alert when you make your appointments.

Review Source: Capterra
 


June 2018

June 2018

Great Design. Awesome Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The design and the UI are gorgeous, the app is super easy to use. We tried it for a few weeks but just didn't need all the extra functionality for the paid plans. Recommend though.

Cons

Didn't have many complaints when going through free trial with the team. The software was a little over our budget given where we were at the time.

Review Source: Capterra
 

Heliana from Park Lane Jewelry

June 2018

June 2018

I use timely at work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that timely can be used daily.

Pros

I like the fact that timely is easy to use for the end user. It is also very to update your hours.

Cons

I do not like the fact that it is often shutdown for maintance and updates, especially during the workday.

Review Source: Capterra
 

Jeremy from Riot Nation

June 2018

June 2018

Easy and simple way to manage time and plan out your week.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about timely is that you could plan in advance. If a client needs to reschedule you can easily move their appointment to another day and fill that void with a different block. Extremely easy.

Cons

For the free version, only one user is allowed and only 5 projects. This does limit it's use. Another issue is that it is too easy to change time blocks, it should be less touchy.

Review Source: Capterra
 


June 2018

June 2018

Great product to manage bookings

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It does what it promised and allows simplifying the online booking experience. I personally found the user interface particularly easy to use

Cons

Increased price for a second user only is a bit annoying. It would be nice to have a couple of more predefined options for emails to customers, but it doesn't take so long to create your own versions

Review Source: Capterra
 

Tim from Rentals Marketing

June 2018

June 2018

Cheap and simple appointment scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple and efficient appointment scheduling

Pros

I have used quite a few apps for scheduling over the years and I've just started using Timely. It is absolutely great! Easy to use and sufficient options.

Cons

I had some difficulties with scheduling appointment in different time zones. Support seems to no be reachable by phone.

Review Source: Capterra
 


June 2018

June 2018

Online booking made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Online booking is really easy with this app, it helps you set up and schedule your appointment, it looks good and works fine

Cons

You can't copy and paste the shifts, that's a bummer, and it can be messy when more than one person is using the tool

Review Source: Capterra
 

Ethan from Little Giant Ladders

May 2018

May 2018

Timely is sooo helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time management

Pros

What I like most about Timely is how it functions to manage my schedule and tracks everything. I'll has been very helpful.

Cons

There hasn't been much that I don't like about Timely. It functions well and offered much needed support.

Review Source: Capterra
 

Karan from ASU

May 2018

May 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One of the best things about this is the ease of using it. You get set up so quickly and can easily get going.

Cons

It has been a very less time i have started to use this. Till now i am liking it. WOuld update after a while.

Review Source: Capterra
 


May 2018

May 2018

This is perfect for someone with a memory like mine, it's all recorded and then easy to get reports.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of the app, as long as I start the timer I have what I need to keep up with where I am spending my times.

Cons

Nothing, it's working as smooth as it can work for me at this time. It's helped me to manage the time used on my task.

Review Source: Capterra
 

Denise from Hideaway Bay Beach Club Owners

March 2018

March 2018

Very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Timely is very simple and easy to use. There are reminders and other custom features to meet your needs. It helps tremendously!

Cons

Sometimes it can run slow or freeze but I have rarely had this issue. Most times the software runs smooth.

Review Source: Capterra
 

Susan from Beauty Junkie

February 2018

February 2018

This is the closest to perfect I have found in scheduling software for hair salons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The absolute best part of this software, that sooooo many companies are missing, is the ability to set up your appointments for double-booking/power-booking/piggy-back appointments. Whatever you want to label the method of scheduling, it is a method that almost every single successful hair stylist uses so we can take an appointment during the time that hair color is processing. These guys also make it very relaxing if you plan to have more service providers in the future. You will not need to calculate a higher rate when the big day comes. That one is also a rare and beautiful gem in the world of salon software! The online booking widget and mini-website are customizable, look sharp and they optimized for mobile websites. It even works with WIX!They also have email campaigns, reminders via email and SMS/ text messages. You can decide at what time intervals your messages go out. This is super handy if you tend to goof up when rescheduling a client. The default is set for 10 minutes and I think it's perfect. If you accidentally put someone down 15 minutes later than intended and move it when you realize 3-4 minutes later, your customer will only get one notification. The correct one. Very cool!

Cons

There isn't anything that I "dislike" about the software. There are a couple of things that should be implemented that are a bit mind-boggling as to why they are not already. Such as tips... That is probably the most annoying thing I have found. You have to create a product named "Tip" and add it every time that your customer tips you, which is every single sale. It's not a huge problem when you are checking the customer out. The headache comes later when you are doing your accounting and you have to do separate calculations, rather than just sending it straight over to your accountant. The last booger is that the texts/SMS are not included in the plan price. You must purchase them separately. However, this could be a "pro" for those that don't want to use the SMS feature. Surely the price would be higher if they were included.

Review Source: Capterra