This software does it all. I love that I can book clients on the go and have full access to all my files.

it can take time to figure out all the features.

I've been with this company for over 12 years of business and I haven't moved away for 3 reasons. The first is that the software can do so much that I don't even use everything it can do. The second is the support is really good. Like any software, it has problems but they have 99.9% of the time been there for me when I needed help and they even have Sat hours which is a plus. And the .1 where I didn't like what happened, they made changes to address this so kudos to them. The third reason is that I have looked at their competitors and as of yet haven't found any that could do what they do for us. So long as they keep this up, I figure we'll stay with their product.

It has the ability to handle multiple types of spa scenarios from membership and loyalty programs to packages, standing appointments. One of the best features it has is the ability to preprocess a client prior to and put the transaction on hold. We like the reporting and the confirmation functionality.

Online gift certificates could be smoother and the set number of users per subscription requires that I delete an old employee prior to being able to add a new one.

The live chat agents are ALWAYS quick to respond with detailed answers so I can complete the tasks at hand at our company. It is such an incredible part of this software and has made the process of learning the software much easier. Whenever I am unsure how to complete a task or want to double check if I'm doing something correct, I can just ask and get a response within minutes. The best part is that they are fantastic and personal human beings that respond, not some pre-programmed robot responses. It is always personal and appreciated.

I think there is a lot of clicking that needs to be done when completing tasks. I think there could be easier ways to get things into the system without having to double check repeatedly if everything is clicked.

We have been with Pro Solutions from 2003 and it has been a rocky road at times. There have been years of good support and bad support. The company has transitioned from a full purchased license to a small fee based support to an expensive based package. It now is based on number of operators and as our industry changes its difficult to constantly change within the operator parameters.

Access to the program from my PC at home allows looking at the schedule for the day, comforting to me that I know what my day’s activity is going to be. Also like that I don’t worry about the software being corrupted by being on my office pc

Not easy to learn features by a click of a button. Don’t know how to fix missed information from previous days. What to have a help answer by typing in the issue/problems in a question box at any time.

As with any software, there are always pros and cons with any software. Each business has different needs so it helps to make sure that the software fits your individual needs.

We have had this software for 14 years. We like that it is continually updating and staying up with social media changes. Overall it has been a good fit for our practice. Their on line chat support is outstanding.

We would like to see an EMR feature and photography capability for our before and after photos. I would like to see more advanced marketing features and text messaging options.