The best thing about Concord is simply that whatever the situation: 1 to 120 signatures, desktop or mobile, short documents or heavy shareholder agreements, etc... it never fails.

I'd love a concord app that allows me to sign with my biometric signature and be notified whenever I have something to review and sign.

Overall we are very satisfied with Concord. We have about 20 users at this moment and everybody has had a positive experience so far. As with every new system, some questions have come up, but our Customer Success Manager,representative, is always very responsive and always provides effective solutions to our concerns.

Easy to navigate platform Electronic signature Offers third party access Ability to track changes and set lifecyle

The transition from our previous system to Concord took a little longer than we expected but we are very pleased with the system overall.

We contracted with Concord over a year ago and have experienced two very disappointing situations: (1) We started working with Concord in April of 2016. We were guaranteed connection to our custom Salesforce fields within 30 days before we signed our contract in June (only out-of-the-box fields are accessible at this time). Once those 30 days passed, we still were not able to connect custom fields and were then 100% gold star guaranteed it would be working by the end of 2017 (note this is still seven months after initial promise). As of March 2017, we are still not able to connect to the custom fields. We have been paying for a severely handicapped service all this time with no offer of account credit, or any sort of response as to when the custom fields will actually be available. On top of that... (2) One of our users that we have been paying for is not able to connect his API key at all to the Concord platform. We have been in contact with their Customer Service department at least a dozen times regarding this and keep getting the same general response that the tech team is "working hard to investigate the issue". To add insult to injury, our last two emails requesting a response have not received any response. It's been over 30 days since they last responded at all. We feel ignored, lied to and very disrespected as a customer. The saddest part is that we really love everything else about the platform! But if it won't connect to the fields we need, or connect to our user at all, it's not valuable and causing productivity issues. Get it together Concord. At least RESPOND to your customers. And if you are going to promise something to a customer to get them to sign a contract, FOLLOW THROUGH.

Now I like to manage my contract and follow signature process with my clients.

The UX to use template to create a new contract in it. Also the process to sign: simple, easy to use and mobile first.

The document management should be improve in the future but it is very ok for now.

My overall experiance was excellent. I enjoyed using the system and believed it to be secure and helpful when doing my job.

The ease of navigation through the system. The security of knowing customers information was highly protected. The comfort of knowing that it helped identify and discripenses with signature uploaded.

It could be tedious at times. Trying to hunt down old contracts or documents pertaining to customers. That were viable to signing new contracts.