Wonderful, highly productive, save cost and time.

So user friendly and can translate importance

If not properly studied can be hard to understand

The product is good. Easy to work with the information and intuitive.

This product is made for handling various modes. It is easy to use and companies can continue to extend its use and gain more value.

Implementations need to improve. Many implementations have not went well and JB Hunt had a major lawsuit with Mercurygate.

MercuryGate is a great system for people with shipment and freight needs. The Free Trial gave me a chance to check things out first.

It was really no use to my needs. I have no issues with it but was not what I intentionally needed it for.

Very poor, the product feels as though it was designed by Devs inexperienced with the transportation industry and lacks automation in many areas where it should be an obvious. The amount of money spent on customizing/making this software work is astronomical. When you submit a ticket for support, at times you will receive a request for 8 hours of "Discovery", followed by a 50 hour billable quote. Not at cheap rates.

- Web based - Variety of import/export options. - Ability to see underlying XML within TMS was helpful for developing "out of box" solution.

- Customer support lacking knowledge of system, delaying support. - Anything not native to MG (which is a lot) is extremely expensive to pay MG to develop. - Any custom developments become available for purchase by your competition if using MG. - Many integration options broken or require extensive ($$$) work to configure. - Shady business practices, such as blaming customers for server failures or outages when root cause is determined to be due to MG. - If on a shared server, no access to lower level configuration, you must pay to have developed/implemented. - SSO option is insecure and does not support modern authentication. - No working integration with financial software. - Paid services function poorly (such as P44 integration) - Custom code is not reviewed during forced releases, potentially breaking and requiring significant cost to have them fix. - No constraints or limits defined for web service interaction, which leads to a dedicated endpoint that costs $3000 USD/month. - Lack of accountability when MG goes down (5x in 1 year) with very vague root causes provided. - Look and feel is terrible, new visual does not work properly - requests to fix required billable time. - No visibility on EDI transactions and files, status updates are applied but no troubleshooting possible. - Most of our functionality was designed in house separate from MG to accommodate automation. - Generally all work in the TMS is manually done, one page at a time, many clicks needed.

It was very hard to get someone on the line to help with day to day issues and it's very expensive to have even the smallest thing fixed, created or altered.

It was able to do most day to day needed functions.

It was not built to use in a traditional brokerage set up. It seemed like it was best suited for an LTL platform.