All Orderhive Reviews
1-25 of 259 Reviews
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Moshe
Verified reviewer
Wholesale, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great, just great! Their customer service is much better than other alternatives.
- Inventory Sync across all marketplaces. - Saved us money in operating expenses. - Helped us reach higher ranks in many marketplaces including eBay and Amazon. - Allows us to provide better customer service. - Allows us to work with Drop Shipper with ease. - Allows us to make better PO (since we know exactly how many products were purchased across all marketplaces).
PROSCustomer support: They have responded within few hours and was available on the phone / Skype whenever I needed them. Software: They offer integrations with all the main marketplaces and there isn't any limitation on the number of users. for each marketplace. They have templates for each situation you may encounter as a business such as an invoice, PO and many more. It's possible to export any information you need, create new orders via their system which is very valuable to manufacturers, as they work with Dealers. Price: I've checked all their competitors: Skubana, Zentail, SolidCommerce, Sellbrite and more, and I can tell you with complete confidence that at this time, Orderhive offers the best price for the features they provide. Ease of use: Their system is more advanced than most of their competition. They provide many features so it takes few days to get the hang of it but in return, you have control of everything. Their only real competition, in my opinion, is Sellbrite but the price difference doesn't justify it. My overall impression of them is very good and I suggest that if you manage more than two marketplaces and have an issue maintaining inventory count, try them. I'm certain you won't regret it.
CONSIn my opinion, they are missing a listing tool, better analytics tools, and PO to be a complete package but I'm not complaining since you can solve two of those issues with a little bit of knowledge in Excel.
Cassie
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
A Powerful Tool for Managing My eCommerce Apparel Business
Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.
CONSThe process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.
Reasons for switching to Orderhive
ShippingEasy's inventory management system was working for me, until they stopped supporting it. I have still been using their inventory management piece while I searched for a better (and budget-friendly) solution, but there are now so many bugs and integration problems and their technical support will not fix the issues that do come up. It has cost me a lot of money in lost sales opportunities
Anonymous
2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2019
Be Cautious of Orderhive
2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.
PROSI can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.
CONSNonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.
Mujahid
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent ERP with great Third-Party Integration
Orderhive is an excellent solution for small and mid-level businesses. We have set it up for many clients and all of them have had an excellent experience with it.
PROSOrders synchronization, purchase order management, inventory management, and order fulfillment have really helped our clients stay organized and grow their business.
CONSThere aren't any cons really. There were a few issues a year ago but Orderhive has resolved all of them.
Reason for choosing Orderhive
Excellent support, ease of use and setup, and great third-party integration.
Max
Cosmetics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Good Product
Support has been very helpful and responsive. Easy to set up and integrate with current software.
PROSInventory Management is most effective for us. We are using it for the fulfillment starting next month.
CONSThere is not an option to utilize bar code scanning for picking and shipping.
Reasons for switching to Orderhive
Company was growing and we needed more sophisticated software but something that was easy to use.
Yousef
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Orderhive Delivers when Fishbowl Could Not. Top Tier!
easy to use, great customer service, top notch services, unlimited integrations. Shoutout to my man [sensitive content] who is amazing and helped me in every step of the way
CONSautomations. A lot of tougher questions can be answered with automations. they take some getting used to but once you get it, they work great
Reasons for switching to Orderhive
fishbowl service is terrible, and support is trash
Astrid
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Amazing on boarding and support, great interface
It has been a overwhelmingly positive experience. I recommend it.
PROSThe 1 on 1 support that I received was exceptional. This made all the difference in getting up and running on this new platform. I like the simplicity of the app. I had used Skubana before and it was so complicated and less visually appealing than Orderhive.
CONSThe report that I wanted did not exist, but Orderhive went above and beyond to create a custom report for me.
Reason for choosing Orderhive
Skubana was too expensive and complicated (not designed for a business of our size), Orderhive was less expensive than all other options and appeared right away to be easier to use.
Dheeraj
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2023
The easiest inventory management software made everything straightforward
The key issue that Orderhive handles is the logistical updates on time with order management with adequate control, time-to-time update, and logistical challenges. Orderhive helps to access the numerous orders up to date without any lag. a single application can track all orders and check to see whether customers have returned any items. Also, we can verify whether the merchandise has actually reached the consumer. The management of orders is simplified. The logistics flow and accurate records of customer information, including shipment addresses, are shown.
PROSOrderhive is the greatest CRM for order management in terms of quality, dependability, accessibility, and no troubles to date thanks to its excellent interface. It allows users to monitor all orders with appropriate filters and categories. It makes keeping tabs on your inventory levels straightforward. It is simple to register recently arriving products and consumer-made transactions using their well-maintained interface. Orders and inventory can be easily managed, shipments can be tracked, and the entire process can be seen with just a few clicks. Technical support is kind and knowledgeable. The same small, dedicated crew is committed to assisting us whenever we have an issue.
CONSSometimes there was a lot of latency due to traffic, but that has now changed. They have now made it impossible to access a customer's contact information. According to me, Orderhive's analytics tool is its major drawback. To raise stock levels and increase the deliverability of out-of-stock orders, they should enhance their prediction algorithms. On the other side, their software frequently failed to import orders into their hive from other sources.
Amanda
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Overall - good stuff, some bugs need worked out - but generally meets all my needs
This allows me to sync 3 WooCommerce sites and ShipStation. I love that it's generally a one stop shop for reports and product ordering. While it's been a bumpy ride these past few weeks during the transition - its going much better now and I believe it will continue to get better as time goes on.
PROS- Customization of colors, templates, email responses. - Generally quick response time on chat - until recent when they switched from 1.0 to 2.0. I assume they are busy with that transition, so hopefully they will gain some more time in the future to get back to their quicker response I was used to in 1.0. Generally able to solve all my needs within a few days when issues come up
CONS- Glitches still, I clear my cache pretty regularly, but nothing I generally can't work around - 2.0 at first was so bad compared to 1.0, but finally 2.0 is catching up. - Wish there were more tutorials, but I resorted to making my own.
Sean
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Fantastic
Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.
CONSNothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2017
Good Price, Very Slow and Technical Glitches
The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive. Positive is also that it supports Multi-Currency and shows the customers country in the order overview. Support replies usually within the day via email or skype.
CONSWhen you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page. And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order. What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view. If you want to get your customized features, you have to pay one year in advance. Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already. After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet. The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive. We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.
Adel
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
One of the best Inventory management Software, however they still need to improve their quality!
So far good, hope they take care of testing and improve their quality to have a stable software able to use easy, fast and without issues and bugs.
PROSEasy to use, good features that works with many retailers, automations is one of the best features.
CONSSoftware still missing some features, needs improvement, we've been facing many issues and bugs the last couple of months and have to reach customer support on weekly basis to have it checked and fixed! They give hard time to their customers to do the testing for them!
Tim
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great software for selling across multiple marketplaces
The integration is straight forward and the product does everything that is needed from order management software. The best thing about this software is the customer service. It's very easy to open a new ticket from any page while using the software and I have always received a reply within minutes which is extremely impressive. The customer service personnel are very knowledgeable about the software and have always resolved any issues.
CONSOverall the software is very good and does everything that we need. The software can occasionally load the data on the pages a bit slow but once you clear your cache it resolves the issue.
Reasons for switching to Orderhive
Linnworks customer service was a bit slow and they also increased their prices a lot which made me look for another supplier.
Sven
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Excellent customer support! Lots of integrations. Quick syncing. Great value!
Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you. The real time sync and multitude of integrations is excellent. Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find. Having the ability to request Custom Features at a reasonable cost is another plus.
CONSNeed to be able to ship multi-package shipments and Bill Third Party. Ability to Edit shipped orders that have not been invoiced. Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.
Alex
Sporting Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Fantastic eCommerece Light ERP Order Management System
Very good steam that cares
PROSecommerce integrations, marketplace integrations
CONSreporting is a bit weak, especially on product sales and accounting
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2023
No customer service to speak of, many features do not work
Just aweful. Their customer support is less than helpful, it's a waste of time.
PROSI dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.
CONSMy main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.
Reason for choosing Orderhive
I chose orderhive because it was less expensive, but I'm definitely getting what I paid for.
SACHIO
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Excellent tool!! You can save a lot of time!!
This tool is extremely helpful if you are selling on ebay US, ebay UK, FR DE etc as well as Amazon, shopify etc. very easy to integrate your product and manage your stock qty. at single screen. You can change price, qty very quickly form inventory screen for all multi channel site. there is no display for the currencies for inventory screen but you can see the currencies on sold screen. There is no listing function from this tool however, I don't see it needed so much. I have been spending a lot of time for log-in each ebay site for changing qty. manually but with this tool, I can spend the saved time for something else.
PROSYou can't fined other solution with this price. System Quality is also top. Quick server response and reflects change to your selling channel immediately. Easy control for all different channel stocks and prices.
CONSI wish I could have more powerful and variety of setting regarding automatic merging the items. Maybe system could automatically suggest matching by the title, SKU, prefixed SKU so that I can merge more smooth and quickly. Also, it is even more better that system can show certain qty. which is less than actual qty and refill automatically once it sold out.
Vendor Response
Hi Sachio. Thank you for your feedback. We'll take your suggestions into consideration to implement features in near future. If you have any other queries or comments, please feel free to email at support@orderhive.com.
Replied August 2016
Robert
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Good value for the money
So far, It's been good. it has it's glitches that can't be resolved because i have a complicated situation. But that's because of me. It's been reliable overall and I will continue to use it.
PROSHonestly, the price was the driving force behind the decision. That along with a dedicated account rep and the ability to customize work flow
CONSI lost the account rep after the first year, fair enough. But support is hit or miss. It took 24 hours to resolve my last simple issue
Reasons for switching to Orderhive
Channel availability and price
Chelsey
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Orderhive is great!
Orderhive has helped us streamline our systems and is incredibly reliable. We would not be able
PROSWhen I started using Orderhive I was a novice in these kinds of systems but the Orderhive is very intuitive and easy to use. As a company, they are always making improvements and adding features. Customer service is always great as well. They are responsive to questions, requests and suggestions.
CONSThe only real crticism I have is that there is now way to back out an error on a received purchase order. You can adjust the quantities fairly easily but the actual purchase order will show received still.
Samantha
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed May 2020
They took my money for a service I never received
Mirant in customer service was always very helpful
CONSWe paid 2800 USD on top of the usual package for some backend development that was estimated to take 3-4 weeks, max. It started in November and it got to the end of May the next year and I had finally had enough of all the bugs and waiting, despite giving warning multiple times over the months that I needed things to be done or else I would leave Orderhive. When I finally left, they refused to refund me the 2800 USD, even though I had paid for a service I literally never got. Plus the amount of bugs in the platform made me check inventory quantities every weekend. It was wasting more time than helping, so we ended up just switching to using Shopify as it was more reliable and in the end, less work on our half.
Irish
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent
Excellent and very helpful App!
PROSI like mostly all the features and a very friendly-user App.
CONSThe least I don't like about it is sometimes instant product sync command is not responding.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Still impressive after a year
Efficiency and live tracking of inventory products.
PROSVery simple UI interface and yet able to track orders to great details. Utilising this for company purposes and till today, very satisfied. Customer support is top notch too. Special compliments for Shruti, who has been assisting in my account. She has been meticulous and transparent, providing clear guidance in resolving questions.
CONSRecent upgrade to Orderhive 2.0 was not implemented properly, with lack of customer notifications and interface manuals. Otherwise, glad that there still is continuous improvement.
Stephanie
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Been using Orderhive for more than 2 years!
Very helpful and worth every penny!
PROSWhat I love about the software is the ease of use. This allows us to monitor not only our stock levels but also our estimated revenues which can easily be found on their dashboard.
CONSSome times there are glitches (which most of the software have) but its minimal and they resolve any issues right away.
Daniel
Cosmetics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Orderhive- Good choice
I like that the software is easy to use. It is intuitive. It is adapted to the needs of our company. The integration was very easy and did not raise any problems. What helps us the most is the ease with which picking, receiving and stock checking are performed.
CONSAs with any software, there are still things to improve. For almost two years since I've been using Orderhive, there have always been improvements that pleasantly surprised me.
Mandi
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2016
Very functional app and the price is a steal!
I'm a new Ebay power seller, and as things started picking up, I needed software to keep track of my inventory. I found orderhive after looking at a bunch of other different software apps including...skubana, trade gecko, solid commerce, ecomdash. It was terrible trying to figure out which one was best as reps from most of the companies troll ALL the forums and pretend their customers or they bicker with each other. I especially noticed reps from solid commerce doing that. I chose orderhive over the others because it has a nice interface and you really can't beat the prices with the features and service they have. Pros: Their customer service is absolutely top-notch. They always chat or email either right away, or they will always get back to you within hours. They're also always in the process of adding new features, improving the current ones, and integrating with as many platforms as possible that sellers use. There was an issue with my ebay account not selling, and they were very dedicated to trying to get it to work. You can also add your own orders...which I did not see from a lot of other sites. Cons: There are still a few features I wish there were...like it being free to follow tracking info, being able to get a discount with USPS, a bit of issues integrating with auction listings. Overall though...the price is unbeatable for what you get in terms of customer service and innovation. And I feel they will most likely add or fix those features soon.
Vendor Response
Hi Mandi. Thank you for your feedback. Looking forward to offer more features as per your needs.
Replied February 2016