Alpega TMS

RATING:

4.1

(61)

About Alpega TMS

Alpega TMS is a flexible and scalable cloud-based Transportation Management System delivered as a Software as a Service (SaaS). Alpega TMS enables shippers, logistics service providers, and carriers to collaboratively manage and streamline their logistics operations with efficiency and cost-effectiveness. Source, plan, optimize, execute, settle and analyze end-to-end transportation processes for increased capacity utilization and reduced overall freight spend. Alpega’s cloud-based platform enables real-time horizontal and cross-functional collaboration with all trading partners across your logistics ecosystem. It offers the opportunity to deliver rapid time to value, scale up with additional modules, functionality, or volumes; or scale-out across the supply chain to...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Transport management: Menu

Alpega TMS Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Alpega TMS

1 - 5 of 61 Reviews

Pam

Packaging and Containers, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2019

Logistics Manager

used to never go down... something has changed

PROS

convenience... I don't have to make apt.

CONS

It has been "down" a lot lately. very hard to make apt. when can't get into software

Vendor Response

Hi Pam, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Replied June 2019

Dave

Food Production, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Roquette-1st in the U.S. to use Transwide

We use just the Call-Off product now, but looking at the TMS product also. Excellent Support in the U.S.

PROS

ease of use for shippers and carriers information organized in a logical format great visibility filter function helps manage shipments

CONS

system goes down and that creates major issues, all visibility is lost, don't know what tenders went through and what didn't. Every day there are Error messages meaning a problem with someone's call-off, I receive all errors (Roquette sites all over the world). Would be great if we could see only U.S. call-off errors.

Reason for choosing Alpega TMS

we wanted to control the tenders and not use TMS like all the other companies proposed and Transwide was the only one that enabled that. We were the first U.S. company to sign on with Transwide.

Vendor Response

Hi Dave, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback. Our support team will reach out directly regarding the email notifications. We acknowledge the inconvenience of our recent system downtime, resulting from our transition to Amazon Web Services (AWS Cloud). This upgrade will improve our users' experience moving forward and help us maintain our 99.5%+ up-time standards.

Replied July 2019

Peter

Warehousing, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2019

Review Software

Controlling daily trucks is greatly organized, just needs to be updated.

PROS

Organized, informational, Changeable, Very User friendly.

CONS

Slow, Too many steps, Have to click too many pages to get what information is needed. Needs to have quick access to Daily Schedule upon logging in. Needs to be faster at loading up pages. It would be nice to have an App on phones for easy logging on delivery times and or changes.

Vendor Response

Hi Peter, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your feedback. You are able to set Current Schedules as your homepage. I will contact you directly to explain.

Replied June 2019

Aimie

Logistics and Supply Chain, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Alpega (Transwide)

Alpega(Transwide) has given me a good experience. It is user friendly and allows my company to conduct business in the manner it needs to, to best serve our customers. The customer service team in Pittsburgh is always willing to help, and make it a priority to help find ways to make the system work more for our needs. CSR is always on top of finding solutions, and if she doesn't know the answer she makes sure to search one and get back to us.

PROS

This software makes it easier for my department to conduct business. It gives a line of communication between our customer service department and truckers in order to ensure the customer is getting their shipments. It is eye appealing and user friendly.

CONS

The notifications are sometimes delayed, on when they are going to have outages.

Vendor Response

Hi Aimie, Thank you for taking the time to review Alpega (Transwide)! We appreciate you sharing your positive feedback and we're happy to hear our support team has been helpful. We are currently working on improving our communications around system access.

Replied June 2019

Dave

Consumer Goods, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Excellent Communication Tool

We were the first U.S. company to start using Transwide. We utilize the tendering product to get our orders to truckload carriers. It saves us a lot of time and errors in the tendering process. Our carriers like it a lot with the 24/7/365 system availability.

PROS

Simplicity of use and clear organized transport order information for the users. Login is fast, easy to add users, TW Support is very reactive and helpful for both Shipper and Carriers. Don't have to keep changing password like a lot of systems. System updates are always done on weekends.

CONS

Screen changes are a bit slow (about 15-30 seconds per screen). Scheduled down time is always planned for best time in Europe so is always during U.S. business hours.

Vendor Response

Thanks for the great review and feedback. WE appreciate our lengthy relationship with Roquette. You never forget your "first" ;-)

Replied July 2016