Loom

RATING:

4.7

(427)

About Loom

Loom is a video recording and screen sharing solution that allows teams to communicate with ease, without wasting hours of productivity from non-productive meetings. Loom includes fast recording, screen sharing, link sharing, video editing, emoji reactions and comments, access controls, and advanced reporting. Users are able to use Loom to record their screen or a specific application in addition to live recording for any video session. Loom generates a custom URL for every video session, which allows video owners to share links to other users. Loom's editing tools allow users to edit, trim, and add CTAs and custom thumbnails. Video owners can use access controls to set privacy filters for videos to restrict visibility for users who don't have a password or URL li...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Loom Pricing

Loom is available for free with limited access to a number of videos. Paid subscriptions with unlimited videos are available on monthly and annual subscriptions starting at $8. Custom quotes are also available for teams and enterprises. Contact Loom for more information.

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Available

Loom for Desktop
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Loom Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Loom

1 - 5 of 425 Reviews

Janice

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2022

Great video recording tool for a start

User Profile

Samuel

Verified reviewer

Non-Profit Organization Management, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Engaging video tools for remote workers

My experience with Loom is excellent, for the purpose of document review and online collaboration it is far superior to Zoom which works best for conversational meetings and discussions.

PROS

A simple yet effective tool, I use Loom frequently as a way to provide educational videos to my colleagues in a way which is engaging and semi-interactive by being able to annotate and highlight documents in real time whilst they watch.

CONS

It would be better if it had a scheduling function for online meetings where participants could be invite to join via an invitation. However I am still relatively new to this tool so it might have this feature and I have just not found it yet.

Reason for choosing Loom

I feel that Loom is better suited for updating documents and collaborating in real time, help with problem solving and explaining problems to remote colleagues with its superior screen sharing and editing features.

Reasons for switching to Loom

Loom is more interactive and suited to my video styles which focus more on document review and education than direct conversational meetings. Also with the NPO discount Loom is cheaper than Zoom.

Jeheen Mahmood

Verified reviewer

Outsourcing/Offshoring, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Best screen recorder for 99% people

I only used the free plan, but I never felt I needed a paid version, the free plan was that good. It covered everything a regular screen recorder might want from an easy to setup solution. Loom doesnt offer advanced video editing options. But that is actually a plus for me as I know nothing of video editing and many other apps scared me off with their sliders and buttons and frames. I am a simple maker who knows his strengths and Loom helped me in playing those strengths. I frequently used Loom for a quick screen grab for my employees and clients showing what I need and do. I later loaded the videos in my Youtube for marketing and easier distribution where network is poorer.

PROS

This is an app that you cant break. You can run it on a barely running PC, low on ram, processing power, poor or NO internet and it will still run, without any error. If it was a superhero, it would be Superman! This is the easiest app that I have used for screen recording - I make instructional videos for my remote employees and content marketing. It runs on and off browsers and can save offline recording. Has very easy to use controls. Loom gives you 1 hour of recording on free plan which is simply generous, while many others give you 5-10 minutes. They have basic analytics for free plan and it is enough for many people.

CONS

There is simply nothing I did not like about Loom. For advanced users and video editors, Loom would feel too vanilla as there is little editing options. But Loom is not for advanced editing, it is for swift screen recording and does that superbly.

Reason for choosing Loom

Both Filmora and Camtasia are great apps. But they are both rather pricy and have too many advanced functions for my need and skills, I was overwhelmed.

Reasons for switching to Loom

Screencastify had a limit of video duration that was too restrictive.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Seemingly great platform - inconsistent and minimal customer service responsiveness

Frustrating and a waste of time. Tried to reach customer tech support and avoid subscription cancellation, requested escalation - Nothing. Invested two weeks trouble shooting, waiting, moving on to other part so a project, waiting, then, something else doesn't work, now - recording uploading for over 12 hrs - and no customer response despite 3-4 tickets over 6 days. I'm done. Good luck to all...

PROS

Potential - Current project requires Loom proposed functionality

CONS

After completing first project tasks..* No Cam/Screen in dropdown menu- no customer service response* Next, no cap when recording slide, no playback video recorded* Next, moved to different browser - now have cam/screen* Next, nothing - still uploading - 12 hours later* Created over 4 tickets in 6 days - one acknowledgment, before additional 3 tickets over 4 days

Reason for choosing Loom

I was excited at it's apparent ease of use, quality, but, regrettably, it was recommended

Emanuela

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2024

Excellent tool for any industry you are in!

Positive under all aspects I am very looking forward to attend the next webinar so I can have a better training on how to use its features for our new website launch!

PROS

I started using this app with the free trial. I use it on daily basis since I work a lot with customer service and it is much easier a very short video explaining any process. Everything is automated! The system will just cut pauses and provide title and description of the video with AI features. You receive notification real time from who watched the video. Among colleagues is also useful. Instead of creating manuals and long books explaining all process/rules in place you can just use Loom to show a new trainee how's the job and what he/she should be doing. As remote worker for an international company this has been a game changer. Even when I am off/away my colleague can go to the library of training and see how it is done. Absolutely brilliant app! I am happy to have now the subscription so I can extend the use of AI features.

CONS

There is nothing really I did not like about loom so far. I am happy with it, and will attend also webinars

Reason for choosing Loom

It appeared to be the best on the market, so I gave it a try starting with the free trial, now my company has a subscription