Remote Support and Meetings

RATING:

4.2

(12)

About Remote Support and Meetings

Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations. Remote Support and Meetings’ key features include concurrent meetings, room chat, screenshot sharing, proxy and HTTP support, desktop and audio recording and 2 digit support. The platform also comes with easy access URLs for PC variants and help desk tools. Additionally, the platform allows users to customize the services they want. Remote Support and Meetings offers a 'Reconnect on Reboot' functionality that helps users during support sessions. Pricing of the product is based on a monthly subscription and support is extended via phone, email, live chat and documentation.

Remote Support and Meetings Pricing

Premium - 2 concurrent meetings: $14/month or $140/year. Professional - 3 concurrent meetings: $19/month or $190/year. Business - 6 concurrent meetings: $36/month or $360/year. Enterprise pricing is based on the number of concurrent meetings required, for between 4 and 50 concurrent meetings. Contact ShowMyPC for information.

Starting price: 

$14.00 per month

Free trial: 

Available

Free version: 

Available

Remote Support and Meetings change file transfer

Remote Support and Meetings Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Remote Support and Meetings

1 - 5 of 12 Reviews

Anthony

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Easy to implement in a desktop software environment

PROS

Ease of deployment, and relatively easy to use by end users.

CONS

Conflict with caps lock is annoying but easily solved.

User Profile

Nathan

Verified reviewer

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2017

it is a simple program to remote connect to another pc

This is a good software to remote connect to a pc, it is not bad and it gets the job done. It works when other non-popular solutions don't work.

PROS

this is a neat little program that works well but is not very popular. You can remote to any pc but it is not as easy or simple or others, I would not use it for large deployments.

CONS

It doesn't feel like other do, you tend to feel it is not matured like other programs that do the same. Don't get me wrong, I have nothing negative to say about it, but it just doesnt feel as developed as others do.

Steven

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

2

Reviewed July 2019

Ok Program

Its ok

PROS

You can remote view an unattended PC without needing to have someone at the other end

CONS

The system freezes frequently requiring to close the browser and reconnect

Reasons for switching to Remote Support and Meetings

Price

Sam

Information Technology and Services, 51-200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed February 2019

ShowMyPC is easy to use

This was easy for me and my client to use, the shared URL makes it very simple and fast to use. The client was happy because we were able to get connected so quickly.

PROS

I like that you have other people connect to your PC with a specialized URL, that allows for immediate an on demand remote access.

CONS

It's not a huge deal, but it will keep showing you options that aren't available unless you pay for it. I would think that if you are choosing to use the free version yo are not interested in the pay option. But if maybe just show that option once at the beginning or the end.

Meghan

Accounting, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed June 2023

Remote Support

I like Remote Support and Meetings and would use it again. I have found better options for my particular needs, but I would use it again if I found it fit my needs.

PROS

I like that there is a free version clients can use.

CONS

It can be difficult to help users get it set up on their end sometimes.