I like the features of Fergus, the ability to have photos on the job and the overall ease of use.

Provides the capability to break down profit and loss statements in detail that gives you the ability to improve in areas.

Time sheet Tracking for me and staff, organised and nice looking quotes, quote acceptance via email, Mobile invoicing if needed, a way of back costing jobs fast  and easily.

Its also provides us with good analytical data on jobs, so we can see our margins and net profit we are making. Very happy with the service provided.

Great for the small growing business to help monitor and maintain costs.

At the moment when generating from quote in purchase orders it generates upside down which is annoying.

Its a true all in one service management software. The program is user friendly and has the best configuration Ive used so far.

This all-in-one system has a fantastic scheduling  feature that is transparent and easy to learn how to use.

Lack of fields in parts database, no link to google calendar,  no subtotals to match sub headings in quotes and invoices, no photos linked to parts.

It integrates seamlessly to Xero which has made it very simple to implement. We like the ability to track staff when required and the fact that it has a full health and safety component also.

Ease of use, simplicity of the status board helping you track all current and upcoming job from start to finish.

It allows a range of services that make running a business much more manageable. It also has clear instructions and helpful customer service who are always a lot of help.

It is also affordable for start-up companies, but can also be utilized by larger successful companies for a change in operations.

A very user friendly software product with a great support team who are always working to make it better. We have already recommended it and got others in the industry using it.

Fergus have been very helpful. The support team are easy to get a hold off and are very good to deal with.

Every now and then if pushed wrong button to escape would loose the email draft.

It's always hard changing software, so the change was painful.

Excited to see future improvements, and lastly, the team on the customer support help desk are awesome - you guys rock.

Our accountant struggles with certain aspects when needing to retrieve financial information and do reports.

Highly recommend it to someone like myself, a sole trader. Very easy to use and great back up service.

Setting up with suppliers in Australia was frustrating.

Great technical back up in layman's terms and we feel that we are being listened to.

I like how easy it is to use  and implement all aspects of my business.

I use Fergus daily for multiple clients, so I'm quite comfortable with how it works and am now training people in Fergus.

Easy to use and easy to understand the features, it helps me to organize each schedule efficiently.

Desktop and mobile sites are easy to use. Integration with suppliers and accounting software is key.

Apprentice on entry level subscription cant search for jobs unless he is assigned to it which is a pain (has no search bar option at all).

Fair - Most support personnel were knowledgeable and helpful.

The ease of use in the field is a huge benefit to myself and my techs.

The system is comprehensive, for the most part, in delivering field service functionality across the various processes of my business at a price point that a small company like mine can support.

It is difficult to see at a glance what the schedule is for multiple techs. The second biggest complaint is how slow it can be.

Great value but misses the mark on some aspects.

I love the amount of features you get for the price. I am coming from Jobber which I use as the gold standard for small to medium sized field service business software.

I can process payments quickly and I like having all the information of where my techs are at any point in the day and get updates easily.

Scheduling features are nice and intuitive compared to your competitors software. Ability for team to easily access service history and customer equipment is also a huge benefit to us.

The FieldPulse program is great very easy to use with great support from all team personnel from FieldPluse.

My favorite thing so far has been the customer service.

Customer data base and google maps integration is nice to use while driving to location. Tech support has been spot on as well.

For just starting out my business and coming from more expensive software it was the best descision I made to help keep everything organized and flowing. Great choice for any tech to use.

Maybe have the ability to drag and drop info on screens.

When you don't have service, you can't use it. The offline mode isn't very useful and tablet apps don't have offline mode.

They will probably continue to improve this though so with the cost effectiveness may be worth it in the long run.

Easy setup and very user friendly. Product support and training were top notch.

Software is very visually appealing and makes scheduling and sending estimates easy. It is intuitive and can be learned quickly.

I usually have my questions answered and explained within minutes. The software is super easy to use and by FAR the easiest I have tried to integrate with Quickbooks online.

Service is great, appears that they are able and willing to explore options/ideas to improve software.

My business has already received multiple compliments on the customer service we provide through it. The communication is much easier to do and our quotes look so professional coming from field pulse.

The system is not a customizable as I would prefer and there seems to be a steady stream of bugs which don't hamper function but are a bit of an annoyance.

Good bang for the buck, easy to set up, great customer service that is US based. Very easy to customize to your small business.

Software is not working well for us as we have single customers with alot of individual site and units to keep up with.

Ease of use, cost, & functionality were all very good.

FieldPulse allows our electrical contracting business to operate smoothly, communicate effectively and schedule customers and employees.

We really enjoy the custom fields and tags as well as the ability to use projects to start multiple orders. Overall it’s a great service and really helped us organize our business flow.

Great financial value, easy to use, has the ability to maintain the team on the same page by using customer and job notes as well as pictures.

FieldPulse has pretty much the features to be able to run a successful contracting or field service company.

I love how easy it is to use for people of any age.

The Fieldpulse team also has great support that listens to you and actually supports you. They also have a feature called engage that integrates VOIP into their software.

They can answer every question. The ease of use is amazing considering how high quality and use it is.

I believe that FieldPulse is quite wonderful compared to other products.

I have had great response from customer service. Many options to get in touch with support.

Customer service has been helpful and accommodating in finding work-arounds or making system updates to improve upon their product.

Fieldpulse is a robust CRM that has many useful functions and the team continues to add to it. I have used other CRM's including jobber and none are as good as Fieldpulse.

The ease of use has been nice. Keeps my up to date with the app.

Pound Sterling

Fergus is a cloud-based field service and job management solution designed for small and medium-sized businesses. The platform helps users manage a variety of jobs including quoting, estimating, scheduling, contact management, job cards, timesheets, purchase orders and more.

Built by a plumber, Fergus is made to suit up to 30 industries from electrical and handyman businesses through to roofing and security installations. It offers Android and iOS mobile apps, facilitating instant access to projects and related information. Teams in the field can also use the app to access job photos, descriptions, calendar, directions, health and safety functionality and much more.

The status board in Fergus lets administrators view the status of jobs, get an overview of the business and break the active jobs into categories to track where the money is being held up and what needs to be done to move it along.





LongDescription

Employee Management

Production Cost Tracking

Purchase Order Management

Electronic Payments

Status Tracking

Billable Items Tracking

Subcontractor Management

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Document Storage

Document Imaging

Access Controls/Permissions

Activity Tracking

SMS Messaging

Dispatch Management

Digital Signature

Job Costing

Real-Time Monitoring

Contract/License Management

Task Scheduling

Electronic Signature

Project Billing

Group Scheduling

Credit Card Processing

Invoice Management

Attendance Tracking

Timesheet Management

Project Management

Customer Database

Job Management

Calendar Management

Geographic Maps

Automated Quoting

Scheduling

Data Import/Export

Mobile Signature Capture

Email Templates

Multi-Location

QuickBooks Integration

Contact Management

Technician Management

Overrun Reporting

Bills of Material

Project Time Tracking

File Storage

Cost-to-Completion Tracking

Mobile Access

Photo Capture

Real Time Data

Routing

Historical Reporting

Commercial

Labor Cost Reporting

Client Portal

Preventive Maintenance

Real-Time Notifications

Pricing Management

Service History

For HVAC Companies

Workflow Management

Real-Time Updates

Email Management

Project Tracking

Percent-Complete Tracking

Budgeting/Forecasting

Activity Dashboard

Inspection Management

Alerts/Notifications

Work History

Reporting & Statistics

Reminders

Time & Expense Tracking

Cost Estimating

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

Work Order Management

Customizable Templates

Calendar Sync

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Expense Tracking

Discount Management

Real Time Reporting

Customizable Branding

Financing Management

Automatic Backup

Reporting/Analytics

Recurring Tasks

Contact Database

Progress Reports

Monitoring

Employee Scheduling

30-day Free Trial, no credit card required.

Free plan available.

Timesheet only from: $9.60 per month.

Full user from: $28.90 per month.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Fergus

In Person

Live Online

Documentation

Videos

US Dollar

#1 FSM Platform. We're known for our ease of use, scalable functionality, and the best customer success team in the industry. FieldPulse is an all-in-one application for service contractors to better manage and grow their business. 

Customer Management
Scheduling & Dispatching
Estimates & Invoices
Timesheets
Customer Communications
Booking Portals
and much more....


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