

ServiceLedger Software
About ServiceLedger
ServiceLedger Pricing
Starting price:
$1,995.00 one time
Free trial:
Available
Free version:
Not Available
1 / 5





Image 1 of 5
Service scheduling and dispatch
ServiceLedger User Reviews
OVERALL RATING
Showing 8 reviews
Blake
Time used: Free Trial
Review Source: Capterra
September 2011
We have it. We love it. Saves us time and money.
A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.
Pros
Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent.
Cons
Wish it was free. :-)
Tammy
Time used: Free Trial
Review Source: Capterra
January 2014
Great Product & Support
Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us. We would highly recommend ServiceLedger.
Cheri
Company size: 2-10 employees
Industry: Mechanical or Industrial Engineering
Time used: More than 2 years
Review Source
September 2019
Not worth it
This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019.
Pros
The software has a mobile app that technicians can use to enter time entries.
Cons
Not capable of keeping accurate records Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS Zero customer service Very long wait times for required updates and fixes No response to complaints or concerns..... ever.
Reasons for choosing ServiceLedger
The system seemed to have some flexibility with regards to setting up and seemed user friendly, we were wrong...
jaime
Time used: Free Trial
Review Source: Capterra
July 2014
great software needs better customer service
I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.
kathy
Time used: Free Trial
Review Source: Capterra
September 2011
don't know about hvac but GREAT tracking landscaping hours.
A+ Was trying to do it in excel. This is easier and a VAST improvement.
Pros
relatively inexpensive, easy to use, feature rich. We have a recent version. Perhaps earlier versions were less easy to use.
Cons
would love a version in Spanish.
Jeff
Time used: Free Trial
Review Source: Capterra
February 2011
service ledger not so good for hvac industry
Would not recomend this product.
Pros
this software has a lot of features for a fair price.
Cons
used serv ledger for 18 months and this is my opinion. - Does not work well for hvac application as far as field installed equipment and zones records etc.. Problems come up and require a lot of IT assistance which is expensive. Seems like it is not fully developed yet and many features that were to be done soon never got done.
Debbie
Time used: Free Trial
Review Source: Capterra
May 2010
Service Ledger is a Powerful tool!
Very much so! Service Ledger is an asset to our company!
Pros
Very user friendly! Easy to use and very comprehensive
Cons
None listed

Mas Idayu
Verified reviewer
Company size: 10,000+ employees
Industry: Oil & Energy
Time used: Less than 12 months
Review Source: Capterra
August 2022
Easy platform for scheduling and work order
Pros
I can keep track of all of my clients on one platform and log my time and activities on each device. I appreciated the one-on-one video tutorial call with the support team that they set up for me to reacquaint myself with the software and its most significant advantages.
Cons
It's never easy to make the call to switch systems but to propel our company to a higher level, we required this component while preserving all the others. The sole drawback has been the time investment needed to install the new process fully.