All Atera Reviews
1-25 of 344 Reviews
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Anonymous
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Atera Review: Dont Hesitate To Jump Right In.
Michael
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY.
Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.
PROSNumber one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.
CONSI still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.
Reason for choosing Atera
Self manage our infrastructure rather than outsourcing. Very cost effective.
Reasons for switching to Atera
Cut down on the cost of IT needs through a third party vendor. Saves thousands.
Vendor Response
Hi Michael, Thanks so much for leaving such a detailed review of our platform. It is great to hear that you are using the solution every day, and like our pricing model (as much as we do!), as well as the fact that the platform itself is very intuitive and user friendly. I understand that getting too many alerts can be frustrating, and if you need help setting these up, I invite you to check out our KB article: https://support.atera.com/hc/en-us/articles/217632337-Create-or-Edit-an-Alert-Threshold-Profile If there are any other issues that you need help with, please reach out to our 24/7 support who are more than happy to help. Overall, calling Atera "indispensable," is very much appreciated. May you continue to find the platform as efficient for your business needs moving forward!
Replied December 2022
Brian
Computer Networking, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Impressive features.
Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.
PROSI like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera
CONSIt is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.
Reason for choosing Atera
Didn't have as many features and charged per node not user
Reasons for switching to Atera
Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features
Vendor Response
Hi Brian, Thanks for leaving a review for Atera's all-in-one platform! Happy to hear you like the long list of features we offer, and that using Atera has allowed your MSP to grow. Regarding any glitches or display issues, please reach out to our Support team about this. As for our pricing, we have a very unique model to price by technician instead of end-point, which ends up being very cost-effective for our customers.
Replied December 2022
Tim
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed December 2022
Great all-in-one integrated MSP/RMM service
I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.
PROSflawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device
CONSI miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.
Reason for choosing Atera
complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team
Vendor Response
Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!
Replied December 2022
Jenny
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Streamlining Remote Work with Atera
Atera allows us to create detailed remote work plans that include task dependencies, deadlines, and milestones. We can also assign tasks to specific team members and set priorities to ensure that our work stay on track.
CONSWhile Atera offers a good degree of services, the software's customization options are not as extensive as we expected.
Brandon
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Great MSP Product
I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll. That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!
PROSThe software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.
CONSIf we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.
Reason for choosing Atera
Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.
Reasons for switching to Atera
I needed something with more options, and functionality.
Vendor Response
Thank you for the very kind and detailed review, Brandon! You are one of treasured customers, who we can resonate with our automation mindset and smart IT, and drive us to innovate further, and we are thrilled to hear you tell us about the real life time savings that you were able to accomplish. In regards to our pricing tiers, we try to hit the sweet spot beetween offering the best bang for your buck feature-wise, while also following our financial plans, but we are always listening to feedback for potential improvements.
Replied April 2022
Jake
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Recommend to any IT admin or service company
Fantastic!
PROSEasy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.
CONSHonestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer
Reason for choosing Atera
Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.
Reasons for switching to Atera
Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.
Vendor Response
Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!
Replied February 2021
David
Individual & Family Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great Product
Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.
PROSHad every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.
CONSThe website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.
Reasons for switching to Atera
Better cost and everything we needed was all in one place.
Mike
Law Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Amazing product that is growing and evolving
The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.
PROSThe support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.
CONSThe inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.
Reason for choosing Atera
Great value for the money. Great support staff.
Aaron
Computer Networking, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Great Product!
I like the price and the features that come with it. Especially the integration with Webroot!
CONSIt is so easy to use that I have a hard time finding the cons. There are some features that I don't use at all, such as the knowledgebase.
Reasons for switching to Atera
Price initially, but I found an amazing product!
Konrad
Computer & Network Security, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Atera & My Bussiness
It suites my bussiness to the tee and saves me time when it come to supporting my clients machines.
PROSAll my machines ready for remote support.
CONSSome machines and the agent gives issues.
Reason for choosing Atera
It was meant to be, saw and tested it at just the right time.
Reasons for switching to Atera
They where expensive and didnt meet my neads paying for services which or didnt work or wasnt relavant to my bussiness.
Rich
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
PROSAtera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
CONSNot much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
Reason for choosing Atera
Affordable and easy to use with just the right features I need for my business.
Reasons for switching to Atera
ConnectWise has way too many bells and whistles for what I need and they are too expensive charging per end point. Too complicated to use.
Mark
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
For a one man company it is great.
I can do most everything I need with this software and an email account.
CONSThe "free" remote access can be a challenge. AnyDesk sometime just doesn't work or acts weird. Splashtop wants to install printers all the time. Neither is terrible and between the two I can get the job done.
Reason for choosing Atera
Logmein was just too expensive because of their business model. Ninja One looked good but I really didn't have the time to try it out properly and it didn't look that much better to justify making the time.
Vendor Response
Hi Mark, Thanks for taking the time to review Atera. Its great that you can do everything you need all in one place! Regarding the issues you have experienced with the remote access tools, please reach out to support to make sure everything is functioning properly. We hope you continue to enjoy Atera, and know that you can expand your business with our platform.
Replied January 2023
Avi
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Atera RMM
Overall, my experience with Atera is over 3 years, and I would say, I can't accomplish some stuff without Atera. Atera as RMM makes very easy and convenient solution for MSP
PROSI like reliability and access to management console everywhere
CONSWhen install the helpdesk client , even after registration, after a day its kicks out a a session and asks for user to register again
Reason for choosing Atera
Price play a lot , and capability for a software
Vendor Response
Hi Avi, Thanks for the review. Great to hear that you find Atera reliable and accessible from anywhere. If you are having issues with the helpdesk or customer portal, please reach out to support so that we can fix this for you ASAP. Hope Atera continues to be as essential for you as it is now.
Replied December 2022
Robert
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Makes my life easy!
Extremely positive. Their support is excellent and they are very willing to listen to feedback.
PROSFor us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.
CONSI still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.
Reasons for switching to Atera
iTarian as a product is horribly unfinished. As a "free" product it was tolerable, as a paid for product it is woefully inadequate and almost a joke. Atera, for a wee bit more money , solved all of my problems and then some. I can rely on Atera, always. I could not rely on iTarian.
Andre
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Great value. The features and functions continue to grow and get better all the time.
Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.
PROSDeployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.
CONSReports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.
Reason for choosing Atera
At first, the attraction was pricing. Since I only had to pay per tech (only 2 of us) the price per month was very reasonable. We are managing about 250 devices. After the 30 demo I was convinced that I did not have to make any sacrifice. This product has everything we need. I love getting the emails listing the new features and improvements. It keeps getting better!
Reasons for switching to Atera
Had to host my own server and constantly update it. Even though I purchased the licensing and hosted it myself, I still had to pay a monthly fee or they wouldn't let me download updates to keep it safe. The product worked well, but it turned into a money grab. They got too greedy so I switched.
Carmi
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Atera helps us help our clients
We are happy overall with Atera. it really suits our purposes
PROSWe utilize the remote support and file sharing to connect to our clients and help the mon a daily basis
CONSWe could use some better reporting. The only option for cleaning out computers is either 30 days or a year
Reasons for switching to Atera
cost
Vendor Response
Hi Carmi, Thanks for taking the time to review Atera. Great to hear that Atera is helping you serve your clients, by using remote support and file sharing. If you are interested in more reports, you can find advanced reporting on our 2 higher subscriptions. For more info, please reach out to success@atera.com.
Replied December 2022
Kaine
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2018
My experience with Atera has been pretty positive. Atera has become essential in our workplace.
What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.
CONSThe only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.
Heston
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
CodeRight Corp First Review after 2+ years with a single Support User license
The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client.
PROSThe Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.
CONSI wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients
Reason for choosing Atera
The price being based on Single Support Agent per month instead of Per-End point was my critical deciding factor.
Frank
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2022
If you want a good RMM
Great Product, only ever had to use support 2 times (in the early days), very reliable
PROSATERA is quick and easy to deploy and has been reliable from day 1 (about 3-4 years)
CONSSome options are in a place where I would suggest is not logical, but once you navigate around it, it's ok
Reason for choosing Atera
I demo'd ATERA and was sold.
Reasons for switching to Atera
Kaseya was too complex
Vendor Response
Hi Frank, So happy you find Atera a "good RMM," that is easy and reliable. And while I am happy you have found solutions to your cons, I hope that we continue to improve to make your experience even better! Thanks for being a valued member of the Atera community!
Replied December 2022
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Atera Review aftera few months of Use
Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.
PROSThe obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.
CONSSome things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries. Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed. File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.
John
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Great product for the price
I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.
PROSI use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.
CONSI really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.
Reason for choosing Atera
Price and simplicity
Peter
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Atera is a great option for RMM
Atera is the best cost benefit solution for MSP's RMM needs.
PROSPrice Model per Technician Well Designed Interface Well Designed Tool System Responsive Atera Support
CONSWould be great if they offered reasonable prices consulting services to understand and implement IT Automation / Patching / Scripts, etc.
Reasons for switching to Atera
Superior capabilities and best cost model.
Vendor Response
Thank you for the review, Peter. While we currently do not have a dedicated consulting team, we do have a support department that can answer to your questions and give you advice, all for free!
Replied April 2022
Cengiz
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Atera offers high quality remmote support
Atera offers an advance infrastructure for our remote support requirements.
PROSBased on my experience with Atera so far, it is one of the best remote support platform in the market and meets all our needs.
CONSThat could be great if the session time of the free trial was longer and in pricing aspect Atera could have more flexible options.
Vendor Response
So happy to hear that you feel Atera is one of the best remote support platforms in the market! It is so important for us to hear from our satisfied customers to understand how we are making a difference in your IT life. I understand your point about the free trial, however many of our competitors do not even offer trials. And our pricing is some of the lowest in the market! If you have specific inquiries about pricing, please reach out to support@atera.com. Atera aims to make your life easier, and I am happy to hear that we are doing just that for you!
Replied October 2022
James
Investment Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
A comprehensive and striking Remote Monitoring and Management Tool.
It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients.
CONSIt's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera.
Vendor Response
Hey James, Thank you for sharing your outstanding experience with Atera! We're thrilled that our platform's clean and intuitive design has made it simple for you to use. It's fantastic that Atera aligns so well with your organization's objectives and that you haven't encountered any inefficiencies with our platform. Your satisfaction and seamless experience are what we strive for! Should you ever have any new insights or suggestions for further enhancements, please feel free to reach out. Your feedback is invaluable in shaping the ongoing improvements to Atera. Thank you for choosing Atera and for your fantastic review!
Replied November 2023