VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

I can say no after sales customer service at all. No phone number can be contact for urgent issue.

It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.

Costly - But you get what you pay for. Menus - They are working to standardize the UI.

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Support is horrible because the company is horrible.

This even extended to professional services and some problems completing scope items.

They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

The powerful scripting agent has allowed for us to deploy software and patches quickly.

You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Automation Ease of use Fully Featured Great integration. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc).

Significant reduction in operational costs and increase in our ability to deliver value.

Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID.

Utilize for remote access and Help desk mainly and it is very helpful.

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field.

Good product if managed and configured correctly. When bugs are identified, their resolution is very slow from engineering team.

Good feature of software but better not to use if you are not familiar with it.

It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

The software is actually quite good when it works properly. It has a huge amount of features.

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including. Running CMD and PowerShell commands.

Some other products have pieces of what Kaseya can do, but no one has it all.

Ease of customization and automation of procedures.

Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow.

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

The most buggy and useless pile of nonsense code in existence.

The price is great compared to others. The back end and configuration could be easier and more intuitive.

The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.

New leadership has taken some time to reform the company, but is now running full speed ahead. The potential of venture capital is a big benefit to what they can do, if you make them see the need.

The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

The thing that I like least about the software is the inability of the administrator to manage other users views. And the lack of an anonymous view.

I have this on all my switch and SCADA network, on the switch I can break to see performance monitoring Switch interfaces, Utilization, Memory and CPU pretty simply, grouping is also a nice feature.

WUG is the best solution we have found for the price we are able to pay.

We haven't needed to utilize product support more than a couple of times, and they were very responsive and helpful when needed.

The UI and UX is terrible. The dashboards you can create are extremely limiting.

Adding non-default alerts seem to be a little more difficult than should be.

Ive used this product over 20 years. The last five years has seen this product grow and stabilize, with very good customer service.

Netflow integration, alert notifications,  ease of use.

When services fail, or if a machine crashes, we're notified quickly.

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and  views are.

Number of bugs and unending ads and pop up either up or down part of the application, which can be annoying and disturbing.

Great Value and ease of use for what we use it for.

It is hard to update the changed info. Also too hard to manage notifications.

Luckily he came up with the same results. I was able to display the same information (add more) on the big screen with WUG vs Solarwinds, so the CIO agreed to switch.

Out of the box it was easy to implement and provided much more clarity and features. It provides me with a proactive approach for when any monitored device hits a predetermined threshold.

An administrator should be able to back up the daily or weekly activities of his team for review but such feature is missing.

WhatsUp Gold works great for monitoring end points and alerting when they are out.

It integrates well with PagerDuty and covers the bulk of our monitoring needs.

I have had positive experiences with WhatsUpGold. The sales staff and tech support are friendly and knowledgeable.

Failed to recognize ios changes on our switches from ios 12 to 15. I had to remove the devices completely and add them back.

I use this product all day long, it is fantastic and quick to shows us when devices on our network are up or down.

Its great, really easy to use and allows IT to be more proactive about their environment. Its nicely displayed in our team area on a digital NOC.

Wonderful product and reasonably priced compared to other commercial solutions.

The thing that we liked the most about the software was the ease with onboarding this product and having it start to monitor our core infrastructure pieces.

US Dollar

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.


Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.


The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.


Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.



LongDescription

Email Monitoring

Application Management

Performance Management

Customizable Reports

Document Storage

Internet Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

License Management

Active Directory Integration

SSL Security

Change Management

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Project Management

Approval Process Control

Knowledge Management

Collaboration Tools

Scheduling

Anti Virus

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Screen Sharing

Mobile Access

Simple Network Management Protocol (SNMP)

Inventory Tracking

Unattended Access

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Performance Metrics

Network Wide Management

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Web Traffic Reporting

Real-Time Notifications

Power Management

Real-Time Updates

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Alerts/Notifications

Reporting & Statistics

Multi-User Collaboration

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Network Resource Management

Deployment Management

Dashboard

Time Zone Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Credential Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Monitoring

Remote Access/Control

Remediation Management

Employee Activity Monitoring

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Patch Prioritization

Remote Support

Secure Data Storage

Session Transfer

Automatic Scans

Issue Auditing

Third-Party Integrations

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kaseya VSA

In Person

Live Online

Webinars

Documentation

Videos

Progress WhatsUp Gold is the Network Monitoring Software that allows you to track performance information for network devices, servers, storage, and wireless - whether in the cloud or on-premises. Expand your management tool kit by adding proactive monitoring for network traffic, applications, virtual environments, and device configurations all through the same intuitive interface. Automatically discover and map your entire network and use customized dashboards to get the information you need to streamline

Email Alerts

Map Exporting

Real Time Monitoring

On-Demand Mapping

Resource Management

Location-Based Mapping

Network Analysis

Full Transaction Diagnostics

Hierarchical Mapping

Real Time Notifications

Self-Updating Maps

Activity Dashboard

Color Codes/Icons

Performance Analysis

Root Cause Analysis

Customizable Dashboard

Performance Monitoring

For MSPs

For Websites

Available as a perpetual license or as a subscription.
Free Version is available for countries within Europe, Middle East and Africa. 

Kaseya VSA vs WhatsUp Gold

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