All LogicMonitor Reviews
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Robert
Verified reviewer
Computer Software, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed February 2016
LogicMonitor is a great choice!
When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!
PROSMany of them mentioned above.
CONSNot many, but the response time for requesting new device/vendor recognition could improve.
Kevin
Oil & Energy, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
It’s pretty good
Pretty good.
PROSEasy to use and drill into issues, easy to add resources.
CONSMaking dashboards is challenging, configuring alerting rules is cumbersome.
Reasons for switching to LogicMonitor
Required commercial support and UI configuration.
Madalyn
Banking, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2023
LogicMonitor Review
LogicMonitor is easy to use, but it can be slightly overwhelming when first implemented due to the large amount of data it pulls. After several months of use I think the most beneficial information has been the resource metric utilization. It helped us discover that some of our core systems were under provisioned, being able to pull the metric information to show more resources were needed helped resolve critical performance issues.
CONSI think the ability for LogicMonitor to auto correct some of the simple issues that can affect systems is missing. For example, LogicMonitor can report if a Windows service is stopped but it would be a nice feature if LogicMonitor could attempt to automatically restart it. Another nice feature would be if LogicMonitor could monitor software versions and alert if the version changes. An example would be a Windows server that require a certain version of Java.
Sean
Verified reviewer
Automotive, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed February 2016
When Cloud Monitoring Makes Sense
At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell. We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three. When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more. They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.
PROSTheir drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive. I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.
CONSIt may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)
Ian
Verified reviewer
Consumer Goods, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Fantastic Monitoring Tool
We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.
PROSIt's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.
CONSIt monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us. The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!
Caroline
Verified reviewer
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Excellent solution to monitor the performance of applications.
A software that is undoubtedly efficient to carry out the monitoring of applications and can also monitor not only the physical infrastructure but also the virtual one, in this way you are aware of any inconvenience or malfunction to be able to solve it in the shortest time possible or prevent them in a way that leads to much larger problems.
PROSA software with a very simple and intuitive interface so it is easy to use, is ideal to carry out the monitoring of the performance of the activity of each business application, has metrics that allow it to be very simple to follow up on this process, In addition to its support team is really efficient because if you have any questions with the functions provided by this software you can go to them and very friendly and colloquial lend their help so that you have the correct operation, something else What is worth mentioning and what is really an advantage is that if you notice any problem or malfunction issues alerts that allow you to solve the problem quickly to avoid further damage or loss of time.
CONSFor users without knowledge in the field can be complicated the use of such software, in addition to still has features to improve as provide much more detailed reports to have better knowledge of a problem.
Trevor
Verified reviewer
Banking, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed February 2016
Great Product!
I work for a company that’s split into 10 branch locations. We have only around three IT employees for our company. We decided to look for a networking monitoring program since we are growing quickly and we need a program to provide the health status of our network in a moments notice to find problems, also to help prevent them. We spent a lot of time researching into numerous products, and we decided to go with LogicMonitor. Where there was once darkness, there is now light! We currently also set up three 48 inch TV’s with chrome OS micro pc’s behind the TV’s for our datacenter. It nicely rotates through all of our monitored devices. Overall it has provided invaluable information to us, is priced competitively, very easily setup, and it does its job well. What more can you ask for in regards to a Network Monitoring solution?
PROS• Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there • It works for a small company, but can easily scale to meet the needs for even a ginormous company. • Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff) • We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know!
CONSI honestly cannot think of any. Maybe more mobile app features? They have a app, but it's pretty new. But there's not much need for it immediately. It's mostly for NOC purposes, you're not going to monitor all this stuff from a phone typically anyways. But they do have a app.
Mike
Verified reviewer
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Single pane of glass
Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for. From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.
CONSToo much javascript making it a heavy application for mobile devices to operate.
Wayne
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Simple but extensible
We have a bunch of Logic Monitor dashboard cycling on the screens in our NOC. So we can always get a view of what's going on and what do we need to jump on and deal with ASAP. We also use a Chrome plugin to make an audible alarm if a fire starts in LM, which means we can be more responsive.
PROSIt is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful.
CONSWhile it handles syslogs, the process for generating meaningful alerts from them can be trial and error.
Brett
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Flexible and very complete monitoring platform
It has strong fault detection capabilities and alerts are issued quickly. It offers very good customization options and its flexibility allows it to adapt to our IT infrastructure, without complications. Reports with performance metrics are very intuitive. It has versatile options to monitor devices remotely.
CONSThe only thing I think they can add is how to handle the set of alerts, which can be cumbersome at times.
Tim
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Great combination of function and flexibility
Our goals were to deploy a product that would provide a single status view of our infrastructure, help us identify which teams to engage when issues occur, and utilize Saas options from our chosen vendor. It took some time and work, but Logicmonitor was the product we needed to meet our monitoring goals.Logicmonitor helps us identify problems quickly, and see when recovery is complete. Monitoring data history has been extremely useful to conduct post mortems, and predict where resources might be better deployed.Dashboards have allowed us to share pertinent information with non technical parts of the business, so they can see when problems exist without needing to call.Overall, a great product that helps our business function.
PROSProvided datasources cover most equipmentCustomizationProduct SupportMature product
CONSReporting not as customizable as desired
ed
Gambling & Casinos, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Global Tote Review
No real issues, like the product, but tuning alerts is cumbersome
PROSEase of use, easily tune alerts, no need to add datasources as the ones we need are pre populated
CONSSometimes too noisy, alot of work tuning
Bryan
Food & Beverages, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
LogicMonitor is a quality product but it comes at a price
LogicMonitor provides a robust feature set that collects a lot of functionality in a single pane of glass and provides visibility, analysis, alerting, connectivity and functionality all at once.
CONSLogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.
Mike
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Cloud Monitoring at it's best
They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration.
PROSThe fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).
CONSWhen you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.
George
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
A must have app if you are in IT
Overall, I was able to protect the servers, applications, and allow the IT team to meet their SLA (service level agreement).
PROSThis is a web based app. Set up is super easy. LogicMonitor is installed on our mission critical servers. We set it up to notify us (email) when server HD, CPU, memory is over a threshold. If this happens, we can quickly respond.
CONSPricing can get expensive if you have a lot of servers.
James
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Excellent Support
Overall we've been pleased with LogicMonitor.
PROSThe support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.
CONSWe transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.
Joachim
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
logicmonitor a good thing to my space work
specially, logicmonitor is a software that i ever imagine to use in my past time and when my friend produce this for my for my work, i can say that it still a good experience for to have to discovery this and until now i always use this and i hope to be not desapoint in the future
PROSthere is the protection in real time, this is the thing that i like in this software and also the cloud security this is so awesome
CONSsoetime is very various becouse its complexe use, but nothing else for me it still great
Jared
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
True Visibility
Pitfalls with Layer 2/3 configurations. Our shortcomings with resource allocation on certain servers.
PROSLogicMonitor is worth every penny to have full visibility over your network. It is versatile enough so that I can keep an eye on my Layer 2/3 switches and my servers to know if something is wrong at a moment's notice.
CONSMaybe some prebuilt widgets in the dashboard to gather more ideas on how to best utilize the tools.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great monitoring tool
It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards.
CONSLearning curve is pretty high. Some datasources are too basic. Personally i would like to have software/hardware assessment module in LM.
Jonathan
Verified reviewer
Computer Software, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed February 2016
What can I say?
What can I say? I have been using LogicMonitor for about a year now, what a year it has been. I am amazed at the things it can do and the time it saves me. I am able to monitor all my hosts and servers down to such a granular level that I can see if a service is started, disk usage and performance,the performance of interfaces, and a lot more. You can even create custom monitors to monitor just about anything on a device. The dashboard can be configured to provide any information at just a glance. In the past year I have seen the program grow and become more robust, yet still remain easy to configure and use. Knowing the issues in my environment before my clients do has been such a plus and saved many service hours. I don't know what more I can say except LogiMonitor is a great product that does what it says and does it simply. I am pleased to be a client of LogicMonitor and look forward to being one for many years to come.
PROSIt works and it works well.
CONSI really can't think of any.
Bernie
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Best Nagios Replacement!
One of the best companies I have dealt with and by far the best support.
PROSEase of deployment and Support are top notch.
CONSCan get pricey and cloud account monitoring features are still in their infancy.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Granular Reporting
The program cut down the amount of time engineers spent checking resource management of vcenter.
PROSINTEGRATIONS! Logic Monitor allows us to monitor every aspect of our customer environments. We use the connectwise integration top open and close tickets.
CONSIt requires a lot of tuning for alerts that occur often but are still important.
Sunil
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Wonderful stuff
Pretty good which helps my monitoring easier.
PROSNetscan and arrangement for discover devices once everything is set.
CONSFew of data source like monitoring local SSL certificate from server are missing.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Easy setup, well rounded feature set
Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud.
PROSIntelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.
CONSHave not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.
Amit kumar
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Very happy
I like the granular monitoring it does which is very helpful
CONSCould be easier in terms of configuration.