Call Loop Software


 

Call Loop is a cloud-based SMS marketing and voice broadcasting solution designed for businesses of all sizes. It offers audio management, auto responders, bulk SMS, personalized SMS, trigger-based campaigns and analytics functionalities within a suite.

Call Loop integrates with email marketing, marketing automation and website management solutions such as AWeber, Hubspot, MailChimp and Drupal. These integrations allow users to upload contacts from different sources into the system. Call Loop’s audio management feature allows users to record voice broadcasts and use them for auto-responding and voicemail.

Call Loop also features SMS triggers, allowing users to send automated messages to customers from business applications. Users can also customize messages with the help of customized customer data fields such as names and addresses.

Call Loop offers analytics and reporting, which allows users to track the open rates of email campaigns for both voicemail as well as live-answer options.

 

Call Loop - Broadcast options
 
  • Call Loop - Broadcast options
    Broadcast options
  • Call Loop - Broadcasts
    Broadcasts
  • Call Loop - Groups
    Groups
  • Call Loop - New group
    New group
Supported Operating System(s):
Web browser (OS agnostic)

66 Reviews of Call Loop

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angela from Herbs & Vegetables
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Call loop review

Ease-of-use

Functionality

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Value for Money

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Pros

Call loop is the perfect softwate for sending out mass texts to subscribers to offer discounts and coupons on merchandise. I only use call loop.

Cons

I haves nothing negative to say about call loop software.

Review Source: Capterra
 

Patrick from Keller Williams Capital Properties
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Stop Looking and use Call Loo

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Repeat customer

Pros

East of use, affordibility. Does more for less than competitors.

Cons

Not sure if the voicemail bypass works for all cell phones.

Review Source: Capterra
 


November 2018

November 2018

Almost satisfied

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It’s a great tool to use for drip marketing. Unfortunately, the reports don’t work as they should. Once that feature works properly, then this tool would be awesome!

Pros

The customer service is awesome! I like that it allows me to do other task.

Cons

User interface can be difficult. The reports don’t work properly.

Review Source: Capterra
 

Karl from Schwartz Chiropractic & Wellness
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Love the functionality

Ease-of-use

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Value for Money

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Very good, they provide a much needed service that we use and it is easy, efficient, and not expensive.

Pros

I love to be able to send out voice broadcasts to a large number of client, it is easy to do and takes less than 5 minutes, record a message and attach it to your email list and boom it is done. Very effective!

Cons

Of coarse the first time you use it, it is foreign, but after a couple of runs, you become proficient quickly.

Review Source: Capterra
 

SARAH from Progressive Dental
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Customer Service A+

Ease-of-use

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They have always been very responsive to our needs and I am sure we will look to them in the future.

Pros

I really like the fast response to any questions that I had.

Cons

At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us.

Review Source: Capterra
 

Linda from cyberwealthzone.com
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Love Call Loop

Ease-of-use

Functionality

Product Quality

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Value for Money

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love it time saver

Pros

Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them.

Cons

they stopped sending me notices of new people on my list

Review Source: Capterra
 

Nancy from New England Carpenters Training Fund
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Review

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Excellent, we use it to cancel classes and send out reminders

Pros

Very easy to use. I had never sent mass text messages and it took me about half hour to get my list loaded and message sent

Cons

Text messages are small, not many characters

Review Source: Capterra
 

Rhonda from Systems Integration, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Very effective tool and just what I needed.

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I used it for recruiting! It helped me gather a viable current database of candidates quickly.

Pros

Saved me so much time! It was easy to learn to use.

Cons

A helpful add on would be..if when you load a list of phone numbers it would identify mobile phone vs land line.

Review Source: Capterra
 

Jason from Yvolve Digital Marketing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Pretty Good Tool, Room for Growth

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All in all the software is a solid SMS providor with tons of potential and room for growth.

Pros

I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier).

Cons

SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve).

Review Source: Capterra
 

Kyle from Lee Family Enterprises LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Call Loop Fan

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Great Marketing Tool

Pros

Easy to use and reasonibly priced marketing tool.

Cons

Nothing, I didn't have any negative experiences with Call Loop.

Review Source: Capterra
 

Ravi from Yes You Can!
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

SMART SMS

Ease-of-use

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Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.

Pros

This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.

Cons

It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.

Review Source: Capterra
 

Elijah from Elijah Bland
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Very Effective and Efficient

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Pros

Great price, reliable and effective execution.

Cons

It was a bit complicated to set up and understand the workflow.

Review Source: Capterra
 

Peter from Hitch.Studio
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best way to capture leads from the stage!

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I love Call Loop. It has transformed my lead capture from the stage. Anyone that is speaking in front of audiences needs to use it!

Pros

the ease of setup and the consistency of the experience.

Cons

would love to see some more tutorials or best practices shared with me.

Review Source: Capterra
 

Kathi from KBB Realty Group
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Cost effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.

Pros

The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.

Cons

It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.

Review Source: Capterra
 


July 2018

July 2018

Works as advertised

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I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Pros

It was relatively easy to set up and get working, help section was good when I had questions.

Cons

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

Review Source: Capterra
 

Andy from Pelllegrini Team COnsulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Call Loop Review

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It's been a great experience and allowed us to capture cell phone #'s and email after presentations which we normally wouldn't have captured.

Pros

I really liked the easy set up and test functionality. It allowed me to know exactly what a potential client would experience.

Cons

Navigating the website was bit confusing at first.

Review Source: Capterra
 

Noah from Bonfire Worship
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Review

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It was my first text service so it is overall going awesome but there are some disappointing features.

Pros

I love the ability to receive alerts when new contacts are added and also when they are dropped.

Cons

I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: July 2018

July 2018

 

Appreciate the feedback. We do offer subscriptions that you can upgrade to at anytime.

 

Dana from Tom Rowe & Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Better than the rest!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Value for Money
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Support

Overall, it was easy to use, the price is competitive and the support is unmatched!

Pros

Easy to use, support is fast and friendly and professional.

Cons

Nothing. No cons at all. I don't know what else to say to make up the minimum.

Review Source: Capterra
 

Spencer from Casago

May 2018

May 2018

The best way to communicate offers with existing customers & build loyalty with rewards.

Ease-of-use

Functionality

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Pros

This is a great tool to send out offers and promotions to our customers. Our click through rate on text is much greater then what we typically get with emails. Once our customers have opted in, they typically stay opted in vs when we send out emails.

Cons

The CallLoop software works as I expect it to. If anything I would say the set up has a slight learning curve, but once you get past that it's easy to use.

Review Source: Capterra

  Response: Call Loop, Call Loop

Date: May 2018

May 2018

 

Thanks for the 5 stars Spencer!

 


May 2018

May 2018

It's great!

Ease-of-use

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organization and client lists

Pros

It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great.

Cons

Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon.

Review Source: Capterra