About CallHub


CallHub SMS Marketing is a cloud-based multi-channel contact management solution designed for businesses of all sizes. It enables users to manage call centers, voice broadcasting and SMS marketing functions.

CallHub allows users to integrate with different business systems, such as Salesforce, CiviCRM, Google Contacts and Shopify, allowing users to use client and prospect information directly for campaign activities. The product also features integration with other business systems via Zapier.

CallHub features SMS broadcasting, which allows users to create SMS messages using personalized customer information and schedule the campaign delivery. The solution also allows users to filter incoming messages based on keywords and assign autoresponder messages based on message type.

CallHub is available via pay-as-you-go pricing, where users are charged based on the number of outgoing messages.



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Supported Operating System(s):

Web browser (OS agnostic)

64 Reviews of CallHub

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(29)

4 stars

(21)

3 stars

(10)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 64 reviews

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November 2018

Jordan from Green Party of Prince Edward Island

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Indispensable campaign tool

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

Pros

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

Cons

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

January 2017

Julie from Vasayo

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Callhub is the wave of the cell phone future!

I'd gladly love to contribute my "2 cents". A dear friend introduced me to this awesome communication tool for an online marketing business we worked on together. The ease of setting up campaigns (which you've updated since the original process-:O) has made getting my messages out to interested prospects sooooo much easier! Many systems out there have you spend too much time trying to figure out how to work them vs. using it to connect with people. Callhub is the answer now and always will be for my marketing purposes! Thanks for the brainchild gang. Gratefully, Julie Barkley - www.moneymadeybyhelpingothers.biz

Pros

Ease of campaign set up and sending.

Cons

I haven't located the feature that permits me to download all at one time the responses that were positive after sending out a campaign. That functionality will enable me to at-a-glance quickly connect with those that are interested.

Response from Gaglers of Gaglers

Replied January 2017

Hi Julie, Thank you so much for the review. It means a lot. We've taken your feedback to the engineering team.

November 2018

Anthony from Auto Transport Consulting

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Ever Since I started Using Call Hub

My experience with Call Hub overall is a very positive one and will continue to use it consistently. It raises my bottom line cash flow. Invest a little but the return is much more.

Pros

I am able to reach and respond to my clients that answer their phone which saves me soooooomuch time dialing out to them one by one.

Cons

The least thing I liked about the software is the phone numbers I rent doesn’t tell me if they are expired or not.

March 2019

Ashley from Public Advocate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Call Hub Customer Care is the best!

Pros

Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Cons

Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

November 2018

Alexandra from Public Advocate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Excellent Customer Service and Use of Call Hub very easy!

Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach. God bless!

Pros

Call Hub has the best customer service. They are quick either by email or by the chat box feature. I usually received a reply within a few hours. Very professional.
Call Hub is very easy to use and I like the way everything can be tweaked. We use this to call our donors and it has shown to be extremely usefully!

Cons

I wish that there was an option, when more that one state is added into the system that they can keep it all in order, when uploading the file. For example, if I have a call sheet with names from VA, MI, and CA, I have it in order in my excel, but Call Hub randomly mixes it up, so I end up jumping around. It would be great to see this fixed.

November 2018

Eli from DAVISON LAW GROUP

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

November 2018

Very low cost product, but you get what you pay for

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

Pros

The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily.

Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have.

Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

Cons

The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems.

The handful of people who can fix the problems do so fairly slowly, if they can at all.

Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

March 2018

Shiva from Ford

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Functionality

4.0

March 2018

Excellent tool

Pros

Easy to use and works well with our business requirement, we are medium size company. It integrates everything nicely and user friendly.

Cons

Calling through laptop could be improved, sometimes it works but other times it does not. Also calling is not smooth, there are delays and some disturbance.

November 2018

Seth from 70 Million Jobs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

November 2018

Solid Solution

Pros

We use Callhub for multiple processes in 9ur dual sided marketplace and it makes the process easy and smooth to be able to reach out and track campaign success.

Cons

The ability to have interaction and dialogue via texts so far seems limited after the initial reach out.

August 2016

Leslie from Insurance Media Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

CallHub surpasses the other guys!

If I could give the customer support more than 5 stars I would. The team is so friendly, easy to work with and assists wherever they can. It is a joy to work with them.

Pros

Very easy to use. I compared to several other services and am very happy that we have chosen to do business with them.

Cons

No comments on this. I am happy.

February 2019

Isabelle from Red Strategies International LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Unlimited Agents For Optimal Communication Campaigns

CallHub is the best solutions I have used up to now for my communication campaigns. I will keep using and do recommend strongly!

Pros

One of the thing that I love with CallHub is the unlimited agent options: they do not place any limits on how many agent accounts can be set up. This greatly optimized our communication campaigns, leading to meeting our goals at 115%.

Cons

Sometimes, when we try to open CallHub, it doe not open instantly. But nothing more to worry about.

November 2018

Robert from Dr. JOHANNES HEIDENHAIN GmbH

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

My experience with CallHub

OK

Pros

The automated and free telephony, and the opportunity to urge fellow Democrats to vote

Cons

The scripts were long, complicated, and difficult to print

Response from Gaglers of Gaglers

Replied November 2018

Thanks for your feedback Robert. I can see how the ability to print scripts can be useful. I'll pass it along as a feature request to our product team.

November 2018

Luji from 401(k) Gold Group, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Best Way To Contact Clients

Very positive and affordable.

Pros

Ease of use and customer support. Call clarity is of uptmost importance to us.

Cons

Slight delay in contact with customer support. This is due to time xone difference.

November 2018

Keith from Sherwood Firewise Communities

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

November 2018

Sherwood Firewise Notification System Test

Sherwood Firewise Communities is a group of about 2,000 homes and 5,000 people. We are testing the CallHub service and so far sent a text notification to a small group with success and relative ease of setup. Next step is to determine capability of volume service and method to program notification list as well as templates for incident reports.

Pros

Very straightforward setup and execution. Tested text service to test group and all worked as designed. Next test will include voice and email.

Cons

Not sure about ability to upload large volume of records in csv format into a relational database to create and save queries on CallHub. Could create queries off-line and upload csv files for each Group to CallHub but not sure about CallHub storage capacity. Want to contact about 2,000 people at the same time.

June 2016

Wendy from Global Quest Services LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money