About Chatbox


Chatbox is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels.

Chatbox offers integration with different customer relationship management (CRM) solutions such as Salesforce and Oracle Service Cloud, which allows users to connect with their customers and prospects from within the solution itself. Users can also personalize messages using customer data such as name, age and address fields in the message.

Chatbox features phone assist, which allows users to request information from the customers using SMS and provides agents with customers’ information at the start of the call. Users can also create and send quotes and follow-up with their customers.

Chatbox offers subscription pricing and is available in three different pricing plans: Starter, Pro and Enterprise, based on the number of users and interactives. The vendor offers online support to customers during regular business hours.



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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Chatbox

Average User Ratings

Overall

3.60 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(3)

4 stars

(0)

3 stars

(0)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-5 of 5 reviews

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July 2017

George from General Assembly

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Extremely flexible company with a great product.

We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal.

Pros

Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM.

The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly.

Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive.

Cons

Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on.

Response from Chatbox of Chatbox

Replied July 2017

Thank you for your feedback George! It's been great working with the General Assembly team to enable SMS and we look forward to getting additional features rolled out for the team soon.

April 2018

Brian from Level2

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Chatbox saves me time.

Pros

I use Chatbox mostly for the Bot interaction with potential customers. I can set up the questions the Bot will ask and get notified when its time to take over.

Cons

Like anything else setting everything up at the beginning is time consuming and can get frustrating but well worth it.

January 2019

Kim from General Assembly

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

January 2019

Too spotty of service to rely on

Pros

Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox.

Cons

Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through.
The integration is not set up to work will with large sales teams.

January 2019

John from Zillow Group

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

January 2019

Consistent Errors, Bad Choice

I would NOT recommend Chatbox if your business relies on texting.

Pros

It's convenient to be able to text from Salesforce.

Cons

It ceases to function almost daily, there are constant errors and missed texts. They are never available for support.

April 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Incredible Product that Helped Us Grow

Pros

Chatbox was easy to use, and more importantly, easy for our users to interact with

Cons

It took us some time to fully understand what it is capable of