TXT180 vs Medallia Concierge

RATING:

4.7

(262)

TXT180 has 262 reviews and a rating of 4.7 / 5 stars vs Medallia Concierge which has 121 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (262)
4.6 (121)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 3, 2023
December 7, 2023
Pros/Cons
  • Pros

  • Super easy to use, allows me to quickly set up and schedule my text marketing.
  • I enjoyed the easy use of this product. I definitely saw an increase in my text marketing with people signing up with their emails to be added to my email list.
  • Cons

  • When I first started using it, there were some things that confused me for a moment. I don't remember what all that was.
  • I do not like having to select EST each time i send a message. I've accidentally hit the wrong time zone before and my messages have been delayed.
Read all user reviews
  • Pros

  • Ability to store and manage all of our needed contacts, group messaging, great reports, API integration, excellent customer service.
  • The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.
  • Cons

  • It also is very difficult to keep track when we get 30 different people messaging daily but we are working on figuring it out.
  • Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos