Easy to use, easy to manage multiple teams and phone numbers, great API for automation.

The best part about Avochato is their AMAZING customer service.

It provides a very nice platform and a user friendly web environment.

The biggest negative is that some people call the number after receiving a text, which does not work well.

The customer service is top-notch. The rep is amazing to deal with and very quick to get back to us regarding any questions we have.

There are far better and less expensive options out there.

I went in to cancel and not only did it say that it was already cancelled, but it blocked me out.

Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error.

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

It was very intuitive to use and the ability to have multiple users was very effective.

I have had a great experience sending messages to my subscribers, and it has helped me promote my business more effectively.

It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch.

This program makes it easier for me and my team to stay on top of things. We love the communication we have with our clients now.

We use this as an integration with slack and it works perfectly, now we don't miss a message and can better serve our customers.

Great SMS customer support software with awesome features.

Had some trouble working it on my mobile device at first.

Nothing I don't like about it. I cannot think of anything negative to say.

Avochato’s integration with Shopify gives us the ability to contact our customer through the most relevant means — text messages. This feature is a bonus on top of Avochato’s use of use.

The platform itself is designed in a way that is easy to understand and use. Texting clients helps to build trust with our brand and this is definitely a great solution for that need.

Super easy to procure, implement, and start using.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

When using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs.

I am really impressed with how easy this application integrates with other applications. We use other apps to manage our projects and the ability to integrate Avochato is a major plus.

Easy to use and more importantly they delivered incredible results!!!! Fabulous technology and great team to work with.

Free trial that helps you assess the product with no risk. The customer support is super quick and responsive to help with any questions.

Awesome support, easy to send messages -- Good software.

They always got right back to me with all my questions. Were very helpful and a great pleasure to do business with.

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

They have capabilities that I had previously thought were exclusive to other platforms. Their sales team is professional and fun to chat with.

When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Limited integration options. Sending data to necessary tools would be a little difficult.

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.

Some filters disappear or are limited when using the integration with Shopify.

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision.

Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time.

The team there was fantastic. We were a small company but they treated us like we were huge.

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

I work as the Manager for my customer support team and I know how important these factors are for customers.

It's hard to work out how to survey existing customers already in the database.

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Perfect for both ad hoc and diarised customer feedback - what's not to like.

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Automation - to trigger surveys based on product and customer events. Delighted was the only tool I found that would let us do this at a reasonable price.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out.

US Dollar

Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product caters to a variety of industries, including insurance, home care, real estate, auto dealerships, logistics, delivery services and e-commerce.


Avochato features review management, which allows users to create campaigns for review acquisition. Users can solicit reviews from customers using links to their reviews accounts, such as Yelp! And Google Reviews. Users can also request feedback on their products and services via text messages. Avochato also provides the real-time net promoter score (NPS) based on customer reviews and ratings.


Avochato is available both in cloud-based and on-premise deployment options, and it also offers a mobile app for iPhones and Android devices. The product also integrates with different business systems, such as Slack for project management, Desk.com for help desk ticketing, Salesforce CRM and Office 365.



LongDescription

Link Shortening

Support Ticket Management

Text-to-Win

Employee Management

Case Management

Shortcodes

Surveys & Feedback

Mobile Alerts

Automated Responses

Mass Texting

Transfers/Routing

SMS Messaging

Templates

Scheduled Messaging

Sales Pipeline Management

Workflow Configuration

Human Handover

Reservations Management

Agent Interface

Voice Mail

Listing Management

Communication Management

Customer Database

Offline Form

Audience Targeting

Collaboration Tools

Automated Routing

Assignment Management

2-Way Messaging

Call Center Management

Template Management

Customer Complaint Tracking

Call Routing

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Survey/Poll Management

Transcripts/Chat History

Routing

Mobile Keywords

Multi-Channel Communication

Queue Management

Landing Pages/Web Forms

Pricing Management

Group Messaging

Workflow Management

Message Personalization

Ticket Management

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Conversations

Client/Property Matching

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Keyword Tracking

Interaction Tracking

Sales Onboarding & Training

Alerts/Escalation

Real Time Reporting

Chatbot

Commission Management

GDS/OTA Integration

Reporting/Analytics

Polls/Voting

Contact Database

Prioritization

Lead Qualification

Remote Access/Control

Supplier Management

Appointment Management

Workforce Management

Client Management

Quotes/Estimates

Social Promotion

Auto-Responders

Remote Support

Purchasing & Receiving

Third-Party Integrations

Survey Builder

Canned Responses

Lite: $19 per user / month
- 1 phone number
- Multi-channel: SMS, live chat, Whatsapp
- Customizable website widget
- Basic two-way conversation management
- Broadcast messages lite
- Call forwarding Voicemail

Standard: $35 per user / month
- All items in lite 
- Unlimited broadcasts
- Advanced team management functionality: skill routing, dispositions
- AI Chatbot and additional Automation Tools (surveys, drip campaigns) 
- Advanced analytics 
- Salesforce, Zapier, Slack, Teams integration

Custom Enterprise:
- Access to Avochato’s API
- Salesforce Process Builder Workflows
- HIPAA Compliance
- Dedicated Account Rep

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Avochato

Live Online

Webinars

Documentation

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.


Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.


Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.


Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.



Commenting/Notes

Engagement Tracking

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Sentiment Analysis

Conditional Logic

Knowledge Management

Churn Management

Data Import/Export

Randomization

Pulse Surveys

Customer Experience Management

Multi-Channel Data Collection

Question Piping

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

Real-time Updates

Email Management

Response Validation

Response Quotas

Predictive Analytics

Customizable Questions

Data Visualization

Community Management

Dashboard

Multi-Language

Ratings/Reviews

BILLED YEARLY
Free = $0 per month
Surveys Starter = $17 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

BILLED YEARLY:
Free = $0 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

Avochato vs Delighted

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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