When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Limited integration options. Sending data to necessary tools would be a little difficult.

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.

Some filters disappear or are limited when using the integration with Shopify.

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision.

Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time.

The team there was fantastic. We were a small company but they treated us like we were huge.

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

I work as the Manager for my customer support team and I know how important these factors are for customers.

It's hard to work out how to survey existing customers already in the database.

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Perfect for both ad hoc and diarised customer feedback - what's not to like.

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Automation - to trigger surveys based on product and customer events. Delighted was the only tool I found that would let us do this at a reasonable price.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out.

It doesn't take much time to setup a basic survey with a Welcome and Thank You page. To make the surveys look more professional, we can customize every page with the features available in QuestionPro.

It was disappointing that the White Label option was removed but overall nothing substantive.

This was by far the worst experience we have ever had with a survey platform provider.

With a little experience, most of the functions are easy to use. Thanks to the simple integration of a survey via a link, QuestionPro can be integrated into the work process as quickly as desired.

Deploying is also easy and they are continuing to work on improving this feature.

Good to find a free survey option that meets my needs and able collect an analyze the data easily online. Use it for education and events.

Easy to use and has many features, the extra features can be a bit pricey. Provides many sample questions to facilitate use, best to communicate through Twitter.

I was searching for a good survey software and this just crossed my path. I will recommend over and over.

Integration with internal or external panels are seamless with excellent invitation mailing and tracking.

That I can make an easy Survey really fast and can individualize it. Its great how helpful and quick the support is.

Option to get a quote to recruit. Support is fast and responsive.

A good experience, easy to use software with very good customer support.

Easy to use and they are always updating and improving. Great customer service and account management.

Great Customer Service, Ease of use, Results Driven with lots of options.

Ease of use, simple to put my assessment into the software.

Very cost effective product. Great overall experience and a true leader in the industry.

Integration with current business process is good.

Most of all, however, their customer service is paramount. They are quick, friendly and accessible and always willing to listen to new ideas.

Always improving using the latest methods and technologies. The most features for the price.

The dedicated support we have behind-the-scenes. We've been paired with an outstanding team that's both reliable and fun to work with.

The software has a very good concept as a whole, it's giving you the right and important tools for your surveys and polls, it shows the data live,  you can filter it and export it to excel.

The best thing regarding QuestionPro is that you can utilise built in amazing templates to save your time.

Very positive their customer service team has been great to work with and always willing to help look for alternative solutions to our problems.

The surveys and polls creator is very user friendly and very professional, you can create some very beautiful polls and surveys.

The editor for the message is also very simple and you are restricted to one template.

Great overall experience. The support has been excellent and they are always available to answer questions or help you in designing a survey.

Very easy to integrate it with your businesses branding, like if you are generating surveys for clients the available options make it an easy process.

Some features are limited depending on your licenses.

US Dollar

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.


Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.


Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.


Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.



LongDescription

Commenting/Notes

Engagement Tracking

Surveys & Feedback

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

SMS Messaging

Sentiment Analysis

Conditional Logic

Knowledge Management

Communication Management

Churn Management

Data Import/Export

Randomization

Pulse Surveys

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Question Piping

Multi-Channel Communication

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

Real-time Updates

Email Management

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Data Visualization

Community Management

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Real Time Analytics

Text Fields

Access Controls/Permissions

SSL Security

NPS of Customers

Customizable Fields

Collaboration Tools

Template Management

Real Time Data

Social Media Integration

Website Integration

Segmentation

Reminders

NPS of Employees

Anonymous Feedback

Widgets

Site Intercept Survey

Visual Analytics

Support Audio/Images/Video

Drag & Drop

BILLED YEARLY
Free = $0 per month
Surveys Starter = $17 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

BILLED YEARLY:
Free = $0 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Delighted

In Person

Live Online

Webinars

Documentation

Videos

QuestionPro is a leading SaaS survey solutions company providing a wide range of applications to measure and manage customer experience, employee engagement, and the pulse of the audience. 


We offer 40+ question types, 350+ ready-made survey templates and customizable themes. Distribute your survey through email, SMS, mobile app, social media, QR code or embed on your website.

QuestionPro offers 80+ features to create online surveys, for free -  the highest number of free features in the research industry.

Get a quick glance of the survey performance with dashboards and dig into details with 20+ reports including text analytics, comparison report, TURF analysis, conjoint analysis and more. Filter results based on demographics, questions, location and custom variables.

Control the quality of survey data with our tools to avoid gibberish words, duplicate answers, and unique responses. Use our survey software to make sure to collect high quality quantitative and qualitative data and gain insights to make better decisions.

We offer 24/7 support over chat and email, and offer free training to our users. Our tools are highly secure and comply with standard data security and privacy regulations including GDPR.

With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for over ten years.


User Management

Mobile Alerts

Mass Texting

Audience Targeting

Offline Access

Contact Management

Statistical Analysis

Filtering

Benchmarking

Survey Sample Management

Message Personalization

Panel Management

Contact Database

Multiple User Accounts

Group Management

Discussions/Forums

Essentials: Free for life, never expires!
Advanced: $99 per month
Team: Contact us
Academic: Contact us
Non-profit organizations: Contact us

Delighted vs QuestionPro

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