About QuestionPro

QuestionPro is a leading SaaS survey solutions company providing a wide range of applications to measure and manage customer experience, employee engagement, and the pulse of the audience.

We offer 40+ question types, 350+ ready-made survey templates and customizable themes. Distribute your survey through email, SMS, mobile app, social media, QR code or embed on your website.

QuestionPro offers 80+ features to create online surveys, for free - the highest number of free features in the research industry.

Get a quick glance of the survey performance with dashboards and dig into details with 20+ reports including text analytics, comparison report, TURF analysis, conjoint analysis and more. Filter results based on demographics, questions, location a...


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29 Reviews of QuestionPro

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(77)

77

4 stars

(24)

24

3 stars

(4)

4

2 stars

(2)

2

1 stars

(5)

5

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

January 2021

User Profile Picture

Anurag from Red Devastar Productions

Verified Reviewer

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2021

Best survey tool with many useful and unique features.

Pros

QuestionPro is our favorite tool for conducting online surveys. Getting started with QuestionPro is very easy and doesn't require much technical skills. QuestionPro has a very simple and easy to understand user interface in which all the tools are very well placed. It doesn't take much time to setup a basic survey with a Welcome and Thank You page. To make the surveys look more professional, we can customize every page with the features available in QuestionPro. We can add Multiple Choices to the questions in our survey. We have an option to add images that can be chosen as 'answer' to a question in our survey. We can also use various Graphical Ratings to add ratings like Thumbs Up or Down, Smiley Ratings and Star Ratings. To make the survey look even more professional, we can fill it with widgets like Maps, Date and Time etc. We can also add time limits to our survey by adding a Timer. Another best thing about QuestionPro is that we can do Survey Analysis which helps in analyzing data like survey taker's location, interest and the Time and Date when they started answering the survey.

Cons

QuestionPro is so far the best survey tool for us but they should do something about the pricing. Some necessary features are exclusive to its Paid version which is a little bit costlier. Other than the pricing factor, there's nothing that we dislike about QuestionPro.

November 2019

Marco from MinervaTop

Company Size: 2-10 employees

Industry: Market Research

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

November 2019

My free trial with QuestionPro

QuestionPro has a lot of potential, they just need to fix the problems that I mentioned and then it might be the best software in the industry.

Pros

The software has a very good concept as a whole, it's giving you the right and important tools for your surveys and polls, it shows the data live, you can filter it and export it to excel. The surveys and polls creator is very user friendly and very professional, you can create some very beautiful polls and surveys.

Cons

- You can't color the graphs as you like, if you want to do it, you need to change it with CSS, so if you don't have the CSS knowledge, you just can't change the colors. - To save the graphs you need to do a print screen, there's no way to export them to your computer. - The weighting tool is broken and not calculating well. - There were some reports during our campaign of a very slow loading times, which cause some respondents to stop respond to the poll in the middle. - The customer service is pretty horrible and not responding, unlike what they claim, nobody answers the live chat, so if you need something very urgent, you need to call them, but it's not sure that they would solve the problem.

Reasons for Choosing QuestionPro

I chose QuestionPro because of the price and because the software looked very professional and answered to all my needs.

Reasons for Switching to QuestionPro

I made the switch because I wanted something more professional for my company.

September 2021

Tiffani from RCASA

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

QuestionPro is awesome!

QuestionPro is a great survey software that has tons of options for building and managing surveys!

Pros

• QuestionPro allows for more responses – 1,000 responses per survey with unlimited surveys. • QuestionPro has a full basic plan for free. • QuestionPro allows use of a logo for free. • QuestionPro allows a custom thank-you page. QuestionPro also has Advanced License options for Automatic Redirect, Review/Print, Forward to a Friend, and a few other options. • QuestionPro has the option to send a thank-you email to the participant. • QuestionPro allows 25 question types for free. • QuestionPro allows custom variable mapping for free. • QuestionPro allows us to export raw data into an Excel Spreadsheet for free, as well as charts into either MS Excel or MS Word • QuestionPro has a really impressive analytics dashboard that breaks down responses by question, tells us where people are taking the survey from, the average time it takes people to complete the survey, and indicates how many people have: viewed the survey, completed the survey, and dropped out of the survey. • QuestionPro has Data Filters and Trend Report functions. • QuestionPro has separate tabs for free and advanced options

Cons

• QuestionPro only has two survey types: all questions on one page, and one question at a time. • QuestionPro only has one available “Accessible” appearance themes for free. • QuestionPro does not send a notification when there are new responses for free, and does not allow you to add other recipients to receive the Daily Summary.

Reasons for Switching to QuestionPro

I did an analysis of features offered by both software and found that QuestionPro had more features for free and did more of what I needed it to do.

August 2021

Geoff from Kiwi Creative

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2021

QuestionPro is holding our survey data hostage!

Pros

It was fairly easy to set up a survey.

Cons

We signed up for a free account and they mentioned on the pricing page that there was a limit of 1,000 submissions per survey on the free version. What they failed to clearly state, though is that once you go over 1,000 submissions on a survey, you GET COMPLETELY LOCKED OUT OF THE SURVEY!!! We got a TON of SPAM submissions even with the provided Captcha field added, which quickly pushed us over the 1,000 submission limit. But, instead of shutting the survey down, they continue to accept submissions and instead REVOKE ACCESS TO THE SURVEY FOR TEH CREATOR. Now I can no longer view, edit or even close the survey without PAYING FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer a monthly plan. So, essentially, if you are on a free account and go over 1,000 submissions, QUESTIONPRO WILL HOLD YOUR SURVEY DATA HOSTAGE UNTIL YOU PAY FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer monthly subscriptions. The reasoning I was given was that "they didn't want a bad experience for the survey takers" which is why they leave the survey open. What about the end-user experience for the companies setting up the surveys though? Personally, I'd rather my survey get shut down at 1,000 submissions and still be able to access the data then to have them keep collecting responses that I can't even access. Their customer service was also very slow to reply and the account manager was 15 mins late to our first meeting with no heads up, so I ended up waiting and having to reschedule.

Reasons for Switching to QuestionPro

QuestionPro offered Captcha field which we thought would help us reduce/eliminate bot traffic which definitely did not end up being the case.

July 2021

John from Steiner Education Development Trust

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Quality well featured software free for Non Profits

The software has allowed us to see areas where our product can be improved which has resulted in better support of our clients. It has also allowed us to prepare reports for the accreditation authorities who approve our ongoing capacity to effectively evaluate student achievement in the (Non Profit) school's who use our certification process.

Pros

Met our requirements and the Advanced version is free for Non Profits (normally over $!000 pa). Particular features we were looking for were not available with the Basic version which is free for all users. These features include Multilingual Surveys and enhanced support. Many other features are available in the Advanced version which we anticipate making more use of in the future.

Cons

It was quite a learning curve to use for someone unused to doing surveys (previously another person had done them but using a different product). Some areas seem a bit clunky, but this may be par for the course with survey software. Everything seems to work when you get used to it.

Reasons for Choosing QuestionPro

Their Non Profit support made it financially possible for us, as a small organisation to have a quality software with the features and support we were looking for.

Reasons for Switching to QuestionPro

QuestionPro offered more options that were useful to us and because of their support for Non Profits it was much cheaper for us than anything else with the features we wished for (in fact it is currently No Cost, but initially we were charged despite the company claim on their website that it was free for Non Profits, but this seems to have been an anomaly).