Overall, I am very happy with Facelift as a social media management tool and I would recommend it to others.

The customer support team are amazing and get back to you so quickly.

As we are a big team, it was important to setup the toll correctly and the implementation team were fantastic in setting up the tool in a way that works with us.

Thanks to its interface and content, it is very easy and functional, saving time and work. And one of the plus aspects is that it's free.

Often outages which led to the disruption of out team.

The software also includes a free trial, which made it possible for me to find out whether the mobile support it gives is any good (and yeah it is alright).

Super tool that I would use again at any time.

Unfortunately, many modules do not work at the team level. This means that the authorizations cannot be released for everyone and many functions cannot be used.

The customer service is quite good and the datasecurity is one of the best on the market.

Once you get the structure, it's fairly easy to use. It's stable and straightforward.

I'm happy with Facelift Cloud and the customer service they provide.

We do use the Facelift Cloud since our communities are growing rapidly. Facelift is a easy to use and easy to implement Software solution.

Additionally, when you need them, they're there. From the top of the organization down, this is a great group of people.

There are so many ways to cut social data in the tool, and features like word clouds and geography are fantastic visuals to share in reports.

This really is my only complaint about the platform, although this wasn't even an available feature when we first started using the platform.

I like the range of features and filters that Netbase offers in order for my agency to get the more medical focused data we need.

There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.

I have seen grown my business with the best social analytics solution.

I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly).

Netbase also stopped offering data to Facebook pages due to privacy issues, which is unfortunate since a lot of patient discussion stems from Facebook support groups.

The amount of data they access is impressive, but more impressive is the level of service they provide to their clients.

The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.

We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is AMAZING.

NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. Superior customer service and always so very knowledgeable.

Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features.

Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something.

A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating.

This past fall, I placed our agency's social intelligence solution under review. My criteria for selecting a product included historical data, features, functionality, budget, and support.

I've used many social listening tools, but NetBase has been by far one of the most intuitive and exemplary solutions.

Boolean format odd, difficult to use in window; Firehose loading slow; Instagram underdeveloped.

Not only is the tool laid out in a simple, easy to view template, and perfect for all our social listening needs, the reps are great with anything questions we have and always willing to help.

This tool is easy to use and has great UX. The offerings that it does have are nice.

Amazing NLP, Easy Query Writing, Data Accuracy, Great Customer Support.

I've found NetBase to be the perfect tool in order for me to be successful at social listening and analytics.

I highly recommend getting plenty of hours of customer service. It is more useful than you know.

Netbase is a great and flexible tool which enables quick and easy analysis to get a snapshot understanding of current topics, brands or themes and is easily accessible and user friendly.

Euro

Facelift is a cloud-based social media marketing solution that helps businesses automate processes for publishing content across digital channels to increase customer engagement. Key features include contact management, post scheduling, customer targeting, conversion tracking, automated publishing and keyword filtering.


Designed for businesses of all sizes, Facelift comes with a consolidated inbox comprising interactions recorded from multiple social media channels and provide a quick overview of customer activities on websites. Using the advertising module, media professionals can promote digital campaigns on Facebook and Instagram, ensuring increased conversion rates. Additionally, the application provides tools to monitor blogs, websites and social channels to gain insight into trending topics and generate engaging content. 


Facelift benchmarking solution allows firms to analyze the social activities of competitor websites and facilitate decision making to boost website clicks. Pricing is available on request and support is extended via documentation, phone, email and other online measures. 



LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

A/B Testing

Multi-Channel Marketing

User Management

Multi-Channel Management

Influencer Tracking

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Multi-Channel Campaigns

Customer Segmentation

Brand Tracking

Real-Time Monitoring

Multi-Account Management

Sentiment Analysis

Single Sign On

Review Generation

Competitive Analysis

Approval Process Control

Categorization/Grouping

Multi-Campaign

Communication Management

Publish Scheduling

Digital Asset Management

Configurable Alerts

Audience Targeting

Calendar Management

Automated Publishing

Collaboration Tools

Content Library

Social Listening

Campaign Scheduling

Social Performance Management

Template Management

Data Import/Export

Campaign Segmentation

Campaign Planning

Lead Generation

Contact Management

Content Management

Forum / Discussion Board

Lead Management

User Profiles

Social Media Monitoring

Brand Management

Dashboard Creation

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Performance Metrics

Data Security

Channel Management

Multi-Channel Communication

Filtering

Benchmarking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Artwork Management

Workflow Management

Real-Time Updates

Visual Analytics

Image Editing

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reputation Management

Automated Scheduling

Chat/Messaging

Customizable Templates

Advertising Management

Image Library

Conversion Tracking

Response Management

Social Advertising

Event Calendar

Keyword Tracking

Dashboard

Multi-Language

Editorial Calendar

Ratings / Reviews

Alerts/Escalation

Real Time Reporting

Customer Engagement

Customizable Branding

Reporting/Analytics

Contact Database

Monitoring

Campaign Analytics

Trend Analysis

Post Scheduling

Social Promotion

Explore Facelift with a demo to see which pricing plan is the right fit for your business needs. Find out more on our website.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

facelift

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

NetBase is a cloud-based social media analytics tool for small, midsize and large brands and marketing agencies. Primary features include social media monitoring, brand health monitoring, campaign performance measurement, dashboards and reports.


It monitors posts from social media and captures what people are saying about brands. It can understand sentiments behind written text through its Natural Language Processing (NLP) engine. This allows the system to reveal consumer information such as attitude, willingness to purchase and needs.


The built-in dashboard presents data in the form of charts, graphs and heatmaps. It also allows users to customize reports and deliver them to email accounts. NetBase LIVE PULSE helps users find the most shared images, spot emerging trends, engaging posts and influencers.


Support is offered via email and over the phone. Other help options include documentation, FAQ, video tutorials, webinars and knowledge articles.



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