If I have questions I get an answer almost immediately! I don’t know what I ever did without Commentsold!

I switched to Commentsold about six months ago and I don’t know why I didn’t do it before then. Excellent customer service, reliable service and full time support!

I have not found anything that they don’t provide!

CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby. I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs. The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial. My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!

This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet! CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold." The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing. The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!

I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item. I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)

The service is great just not set out to be what it says it has t brought me in any new customers like it claims.

The fact that it does allow customers to pay in 4 easy payments.

How it tells me how much I’ve earned since I started using the product.

My experience with commentsold has been very pleasant. By using the Commentsold software my sales have increased 67% year over year. My experience has been positive working with tech support, and my navigator. Commentsold is a software company that I can rely on 100%.

The largest benefit of Commentsold is that the company never sits still. Commentsold continues to move rapidly implement new features and improves structure that directly affects our bottom line. I like that this company is customer driven and offers solid solutions in a complex selling environment.

I can’t think of anything I like least about this software.

The

We love the ease of invoicing and managing inventory.

The only thing missing is a POS. I would love to be able to use only one platform.

Overall, I felt that comment sold is a very valuable tool in our business. It has completely revolutionized the way that we do are selling. And in my industry, I’m one of only two people that have an app. So it’s very intriguing to potential vendors to work with us.

I love the freedom from manual invoicing. I also love that now people can use comment sold payments. The customer service is always really good.

I wish we could go live in our VIP groups on the app. Sometimes the customer service agent doesn’t come up with a solution. It would be nice if there was a second to your person that they could transfer you to.

Brandon "Genius Boy" and his team have done an amazing job.

Saves hundreds of hours weekly. We could not sell as much as we do without this software. It would be impossible to keep track manually of everything.

There is a huge list of great features that are going to be added. I want them all NOW but realize development takes time. It is good to know that they are forward thinking and their roadmap is well thought out. Every week they release new features.

It has enabled me to spend more time growing the company instead of manually sending invoices. It is very easy for customers to figure out. Most customers know how to register and buy without any direction.

It simplifies the buying process for customers and allows ME to spend more time growing the company instead of worrying about invoicing.

I can’t really think of one thing I don’t like.

The customer support team at commentsold are golden, and their platform has genuinely revolutionised the way we handle sales via social media.

I wish it would save some of my preferences via cookies or something; for example sorting by most recent is something I have to do whenever i login. Not a big issue though.

The customer service is above and beyond! They always seem to be one step ahead of the game!

The ease of use and the ability to grow my business! This software has given me so much time back in my day to focus on other areas besides billing!

That they don't have a POS app. But they are working on that!

I really like commentsold it has change our lives and business. 1 thing lately, our views and video visibility is kind of questionable.

I really Like Commentsold, It has took a tremendous load off. Before commentsold we were doing everything by hand old school style.

I really its was more one on one coaching system to now all the different function and how to use all the tools that commentsold offers. Sometimes its over whelming when you look at all the function and trying to see if you are missing out on something.

I like comment sold and will continue to use it. The support staff are very helpful.

It saves me time by not having to invoice and it syncs with Shopify which saves me a lot of time.

It’s expensive for small shops like me and I could use synclogic without having to purchase a Shopify account. Also, I do have some customers that have a really hard time figuring it out. But overall, I’m happy with the product.

Overall, we enjoy using CommentSold.

CommentSold has allowed us to grow our business. It frees up my time from doing manual invoices so I can focus on other things.

It is a cost that you need to figure into your pricing.

I could not do what I do without Commentsold. I am able to process 1000-1200 orders per week with very little labor costs. I love the customer care team and the personal interest they have taken in me, my family, and my company's growth!

The people behind it. They have been essential to the growth of my business.

The bugs...I know they are unavoidable at times, but also can be frustrating.

Comment Sold is great for the small business owner! We have nothing but positives and are excited about the future.

We previously used a another comment selling platform and decided this year to switch to Comment Sold. The features, upgrades and service are amazing! Comment Sold is helping our business grow everyday and even while we sleep! Couldn’t be happier!

We cannot find anything negative to say so far about using the system.

CommentSold has made my LIVE sales run so much smoother with less disputes over purchases since all comments are logged.

Comment Sold's waitlist feature is a lifesaver!! I can easily look at the data that tells me which products are the most popular and easily recognize what I should purchase again!

An app for my phone would be great! Other than that, I really have no complaints about the software.

Their customer service is phenomenal. CommentSold is easy to use. The team is always ready to hear your suggestions - good or bad - and always open to better ways of doing things, anything to better your business. They are always on top of it!!!

Invoicing my customers for me. Saves a ton of time.

The boutique package cost. I would like more functionality in making the website more to me uniquely.

Ease of use. Staff are always available and work diligently to answer questions in a timely manner.

Some functions do not work correctly in the software

Integrates easily with Shopify, Facebook, Instagram.

Many of the training videos available at your website and YouTube were outdated.

The whole package of information that Cs give you about your ongoing business, is just the most precise tool anyone needs...

Is complete for any retail business online.

I couldn´t find anything that I don´t like, perhaps some things I don´t understand very well, but the software is great.

I have had a wonderful experience with comment sold. I feel they have done a great job listening to their customers problems and suggestions on how to make a better product that best fits the needs of their customers.

I liked how easy it was to use this program. It didn't take long at all to be able to figure out how to get my business up and running with the software. I was also pleasantly surprised by how easy it was to navigate through the online customer service. Each time I had a question there was always someone there immediately to help with answers.

I haven't really found anything to complain about as of yet.

I do not like the fact that 3% of all sales are taken from orders. I wish there was a way to negotiate a percentage based off overall sales. Customer service overall has been top notch and amazing. I get an answer on everything we ask and that is something that we hold highly.

The automation hands down is what makes the software amazing and worthwhile.

I would like to see more customization for each customer ie: forcing certain customers to pay within XX amount of hours, not allowing certain customers to add items to cart or wish list, etc. Overall when suggestions are made they are implemented and released timely.

Love it! So user friendly and staff is always willing to listen, help, understand and find solutions.

Absolutely the best customer service around!

I can’t think of any least favorites at this time.

This is seriously everything. Makes everything run smoothly for your business ! Does it all

Nothing at all bad to say ! Great software