Eureka
About Eureka
Eureka Pricing
CallMiner Eureka offers a free trial for new users, after which the software pricing is based on volume of interaction data.
Starting price:
$0.30 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Eureka
1 - 5 of 5 Reviews
Amber
Verified reviewer
Consumer Goods, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
So much information
I like that you can see all the aspects of your performance. Where you are falling behind and where you are excelling. You know just what you need to improve on and what you are doing good at. You can listen to your previous phone calls to see for yourself how you did.
CONSI haven't had any issues with this program but it does take a while to learn. You just have to play with it a little and you will figure it out.
Allison
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
We have used CallMiner Eureka for about 9 years, and have overall had a pleasant experience.
The tool has an expansive dictionary, and is flexible enough to provide us the transcripts that we need to create robust reporting for our business.
CONSWe have found challenges with the speaker separation functionality of version 10. Apparently, speaker separation is skewed by third party voices and hold music. The hold music isn't as much of a concern, but every time our business transfers a call (which is the vast majority of our calls), the transcript will be skewed.
Osman
Computer Software, 1,001-5,000 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Eureka-Callcenter_11-07-2022
Actually i can say that i try it and it looks like good.it serve many features.
CONSi think that it's help documentation needs improvement.
Allison
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2017
CallMiner Eureka is a great tool for anyone interested in getting their hands into speech analytics.
I really enjoy how all-encompassing CallMiner Eureka is. The tool takes into account so many different attributes and metadata that help a user create searches and reports. You can search for virtually anything you want or need to know. Our business just loves the level of information they can get out of it.
CONSThe only criticism I would have is that it is a little difficult to learn. An average user would have a hard time just jumping into CallMiner and trying to create a search. You really have to have a creative and an analytical mind to gain the most use out of the tool.
Gisele
Paper & Forest Products, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Eureka
Recomento demais.
PROSSoftware de fácil acesso e muito simples de utilizar.
CONSNão encontrei algo de negativo neste produto.