About VoiceAI

POWERFUL INSIGHTS INTO THE VOICE OF THE CUSTOMER Each and every interaction in your organisation contains a wealth of powerful intelligence to help shape customer experience, compliance, and strategic planning. However, organisations have to wade through a dense, complex array of data just to get the information they need. Call Journey’s VoiceAI helps cut through the noise, yielding deep, actionable, data-driven insights to accelerate your business goals. Recognising that the best intelligence combines both artificial and human input, Call Journey’s VoiceAI augments human insight and creates 100% coverage to eliminate bias and error and capture subtle elements like tone, content, silence and pitch to create a true, omni-dimensional understanding of your customer. Em...

VoiceAI Pricing

Contact Call Journey for pricing details.

Starting price: 

$70.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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VoiceAI analytics

VoiceAI User Reviews

OVERALL RATING

Showing 1 review

Sunila

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

Innovation and Value-add Solution

Pros

Voice to text feature and transparency of building speech analytic Models. Natural Language Processing is a discipline in itself and Call Journey makes it easy to understand, design and build the models. CallJourney support services and resources has done an amazing job understanding agency mission, programs, services and outcomes to assist in building the models.

Cons

Reporting functions are not flexible and couldnt provide monthly views of the data.