POWERFUL INSIGHTS INTO THE VOICE OF THE CUSTOMER Each and every interaction in your organisation contains a wealth of powerful intelligence to help shape customer experience, compliance, and strategic planning. However, organisations have to wade through a dense, complex array of data just to get the information they need. Call Journey’s VoiceAI helps cut through the noise, yielding deep, actionable, data-driven insights to accelerate your business goals. Recognising that the best intelligence combines both artificial and human input, Call Journey’s VoiceAI augments human insight and creates 100% coverage to eliminate bias and error and capture subtle elements like tone, content, silence and pitch to create a true, omni-dimensional understanding of your customer. Em...