All Looker Reviews

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Anoop

Verified reviewer

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2023

Excellent tool Data visualization and analytics

Looker has been my go to tool for analytics, reporting and dashboarding. It is very easy to learn for an individual. It is user friendly as well. Overall good experience from the tool. It is way better than Tableau and Qlik.

PROS

First and foremost, the most important feature of Looker is, it is cloud based BI tool which can be accessed remotely and easy to work unless like other tools where it requires to be installed in the PC.It has clean and simple UI which is very to build dashboards and reports.Lookml option provides benefit of flexibility in code which in turn help to create own metrics and create calculations. This helps for the marketer or developer to have the control of the metrics Data modelling is very easy to create and Looker has the capacity to sync with various connectors to access the data from other sources, which solves the use case of having 3rd party connectors.

CONS

The new interface of swapping between read-only and developer is not that great. The older version was better as compared to the new one. Customer support is gone from good to bad. When I had queries , customer support team could not help as they themselves were not aware of the tool and also they share articles which are available with google search to diagnose.The codes should have an option to export to PDF.

Mariana

Marketing and Advertising, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed September 2023

Looker Studio is an absolute game-changer

Over the past two years, my experience with Looker Studio, coupled with Porter Metrics connectors, has been incredibly positive. The combination of Looker Studio's robust data analytics capabilities and the seamless integration provided by Porter Metrics has streamlined my data analysis processes and empowered me to derive valuable insights efficiently. The user-friendly interface of Looker Studio has made navigating complex data models a breeze, while Porter Metrics connectors have facilitated smooth data integration from various sources. This partnership has not only enhanced my data-driven decision-making but has also simplified the overall analytics experience, making it an essential part of my workflow.

PROS

Looker Studio's standout features is its robust data modeling capabilities. The ability to create and customize data models is crucial in tailoring analytics to meet specific business needs. Looker Studio makes this process remarkably straightforward, empowering users to build complex models with ease. This flexibility ensures that you can derive insights that are truly relevant to your organization.

CONS

The flexibility and customization options in Looker Studio can be both a strength and a weakness. While it allows for tailored analytics solutions, it can also be complex to set up intricate data models and dashboards, requiring a higher level of technical expertise.

User Profile

Suru

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2023

Looker is a decent BI tool that can handle your needs.

Since its introduction, Looker has proven to be a crucial tool for our business. By enabling us to organise and construct dashboards to handle data from several sources in one location, it has significantly reduced the amount of time and effort we have to expend. It now has a considerable impact on decision-making that is BI driven, so far.

PROS

It allows several users to use and perform actions on the same amount of data available without affecting each others work. Enables us in creating compelling dashboards, meaningful reports with its set of internal tools, flexibility with its customization of the platform as per user's liking, keeping the data safe that is sensitive to the business with advanced encryption, user access control.

CONS

A little complex on the integration part with other system softwares is what I noticed as a struggle in my work environment. Also some issues with the buffer, when the command is run again and again after creating the reports. When a report's format changes, my scheduled reports disappear and filters aren't operating correctly.

Kevin

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2023

Powerful but complex

PROS

It's quickly ingests the data we need to run reports and build visualizations for various teams.

CONS

It doesn't follow the same data schema and handle objects from salesforce the same way so we have had to manipulate various fields to make Looker connect properly. The data quality doesn't always match salesforce.

Yasin

Food Production, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

Looker is the only visualization tool you need for project data

I love using Looker to manage our dashboards. We usually need dashboards very quickly and don't really use them that long, so the ability Looker provides for designing charts and tables fast has been a massive relief.

PROS

I love how quickly you can set up advanced charts with it without using code. Being able to create dashboards from scratch in a short amount of time is a huge plus for us as we usually deal with unique instances that require new bits of data.

CONS

It takes forever to load when you're running larger queries. We had to split some views two or three times to be able to have it work properly

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed June 2023

Looker works great for monitoring campaign performance

Looker has helped us a lot with monitoring our ads' performance with data points that aren't available on the ad platforms already. Thanks to it, we can calculate our ROI better and make decisions accordingly.

PROS

Reports and dashboards are extremely simple to set up with Looker. It removed our need to ask for data all the time because it doesn't require much technical knowledge to be able to learn how to use it and we can all quickly fetch and chart most data with it on our own.

CONS

The support team is close to nonexistent and there aren't many support resources that explain how to do complex tasks with it.

User Profile

Bentson

Verified reviewer

Architecture & Planning, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Crucial business intelligence mitigation product

It provides business intelligence reports that enhances effective decision-making. Looker has trusted data management network that scales operations.

PROS

This product has been the primary data analytics and business planning base in the enterprise. It provides real-time insights that gives each department power to plan and manage risks that may arise. It is easy to use and integrate with other data management models.

CONS

The set features have been working effectively based on company targets in data governance.

Anonymous

201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

An outstanding web-based application for creating dashboards

The way to show insights based on data, and processing tons of data and cross them with other data sets so you can have as an outcome easy to digest information for high level reports or detailed reports.

PROS

What truly stands out for me with Looker Studio is its user-friendly interface and the seamless integration with Google connectors. This pre-built connection to link your data from Google Sheets to the platform simplifies the process significantly. Once the data is linked, creating customized dashboards featuring a variety of graphs is a breeze, allowing you to tailor them to your company's color scheme and preferences

CONS

In the free version, I hope for future updates that Looker Studio will offer the capability to establish connections with PostgreSQL databases through SSH or VPN

User Profile

Carine Sylvie

Verified reviewer

Consumer Services, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

A lot of features

A very useful artificial intelligence. Of course, we might need data from previous campaigns offline to write reports.

PROS

Intuitive interface makes team collaboration and report transfer easy

CONS

Unfortunately, the data collected are only available online.

User Profile

Henri

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2023

Business intelligence data analyzer

PROS

Even non-technical users can analyze data with this software. Very easy to use.

CONS

Impossible to access data without an Internet connection which may hinder remote work.

abdulrahman

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

One-Stop Solution For Exploring Real-Time Analytics with powerful analytics and collaboration featur

Since the beginning of my career, I've been using Looker for the past four years, and I can say with certainty that it's a must-have and worthwhile program for any company or individual working with large amounts of data. Looker made it easy for me to explain complex data visualizations to my clients, a task that would otherwise be difficult. Looker has been an important tool in helping me reach my organization's goals. I have a lot of likes for this product and would suggest it to everyone who works in R&D or analysis.

PROS

1. Spectator ease of use is its greatest distinguishing feature. with . 2. Looker allows the user to learn more about the data (by creating insights and visualization). In other words, it shifts the workload from the analysts to a platform that can do the analysis independently. This helps with sizing. 3. Since Looker is a browser-based platform, it can be installed on any public cloud service and has flexible cloud database migration options.

CONS

I've noticed that dashboards take a long time to load when there is a lot of traffic. This is annoying, especially when we have a deadline to meet. 2. With scenes, the expense factor is much greater. It's the perfect answer for large organizations, but it can be very expensive for small teams and independent contractors.

User Profile

Dheeraj

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2023

Data analysis is simple using this application

The most cutting-edge method for creating data experiences and products is called Looker. From a user perspective, Looker is incredibly simple to use. Clear filters let you access data that I need to execute my job on a daily basis, especially when I'm retrieving client health scores.

PROS

It is a great delight to strengthen my data analysis system. Scheduling reports is another great way to avoid acting as a middleman between various clients in my opinion. Flexibility, durability, the LookML Semantic layer, dependability, scalability, and the set of tools for modifying data experiences. Very versatile when it comes to writing code and showing tiles; the greatest aspect is the dynamic nature of the results presentation, which makes it easier to examine results while on the go.

CONS

There are fewer things that can be done at the tile level, which limits functionality. Such dynamicness is required for a more thorough dashboarding experience. Less restrictions on things, in my opinion, would allow me to dream a little greater. Additionally, the forecasting function may be improved. Just a bit more conviction in this amazing product would do.

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2017

We've been using Looker since about an year. Our leadership loves it!

Our business users love the self-serv options that this provides. It drastically cut down the effort our analysts have to spend answering routine questions and allow them to focus more on the value added activities.

PROS

Things I like about this product: 1. Ease of use by our users - very intutive 2. Integration with our big data platform and databases. We use ours with Redshift and Aurora and they take most advantage of both systems. 3. Their super awesome customer support - always available chat who are really good at what they are doing. 4. Custom install options along with their hosted solutions. 5. Their whole team is involved with the product and customers top down. Really appreciate their responsiveness and customer-centric approach.

CONS

We really don't care about visualizations, but that can use some improvement to those who care. The LDAP integration setup is a pain. It works well once it's all setup. There is no roll-back once a version is installed. Work around is to restore from a backup. Would love to be able to do that as sometimes things don't always work the way we are used to and might require a rollback.

Mary

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Great product!

Looker has allowed us to make clean, consistent data for all of our campaigns available across our agency and externally to clients. This has significantly sped up the reporting process and increased the amount of time that we've been able to put into actual analysis. Also appreciate that Looker is constantly adding new functionality, and looking forward to see more chart types and integrations with other sources in the future.

PROS

Looker has been a game changer for us. It connects easily to our database and allows internal users to dig into our data and optimize media campaigns without having to write SQL code. The dashboards are easy to create and customize, and the fact that it can be embedded into a website allows us to share with clients without having to mess around with permissions.

CONS

Not exactly a con, but we tend to join most of our tables and clean our data in snowflake rather than Looker, so I can't speak to the advanced develop/derived table features.

ryan

Automotive, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

5

Reviewed August 2023

Looker review

After months of using it you slowly get more confident in the tool which has a tonne of insights if you can filter down to it.

PROS

The ability to really deep dive into data and match multiple data sets together to find trend lines.Also the platform being compatible with so many datasets!

CONS

It's not the easiest tool to grasp when you first start using it. The ability to view and filter reports from the highest level down to deep niche data should be simplified.

Ben

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2019

All your data, visualized

Great data visualization platform that opens up so many options and possibilities.

PROS

Looker's customizable dashboards are the heart and soul of the platform, and the most valuable part in my opinion. I can (and do) create dashboards for almost everything, from customer engagement, to content performance, and even technical metrics of a web application. This freedom to track and visualize almost any data source within a business is just incredible, and well worth the steep learning curve. Looker can aid in team productivity as well. We use quarterly dashboards to track key metrics, so that everyone can see (in real-time!) how our organization is doing. It's very encouraging for the team to actually see progress over time in a chart, rather than just hearing/reading numbers.

CONS

Looker can feel clunky. This is not just because you need to know SQL to really use it well, but because the UI is slow, on occasion. Granted, if your data warehouse is slow/enormous, Looker can only do so much. But even for regular data analytics tasks, it can be sluggish. Also, I do not like some of the predefined formatting for graphs/charts/visuals. The size-to-information ratio seems way off at times, but perhaps this is customizable and I have not discovered the settings yet.

Nicholas

Financial Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Best in class and exactly as advertised

We've had a great experience with Looker, both the product itself and the company supporting it, and I'm very happy with our decision. It's easy to use for both admins and end users, and when we do have an issue there's usually been a

PROS

Looker is extremely intuitive and accessible for end users. This has made training and driving adoption across the company a breeze. It has really opened up our data to a huge number of non-technical users. Their customer support is also excellent.

CONS

As part of our evaluation we trialed several other providers that I think would have provided about 80% of the value at a dramatically lower cost. For our organization it made sense to go with the best in class, but for a more cost-constrained organization there might be better options out there.

Fabien

Computer Software

Used more than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2015

When analytics becomes part of your operations -

PROS

Everything. Looker made it sexy for BI developers, and intuitive easy to use for business user. Their support is extremely knowledgeable and always available if you need any help. Their engineers are brilliant and their hard work is allowing frequent releases that are going in the right directions. Looker is customer driven and will deliver what makes sense for every user. We love the creativity and flexibility this tool is offering us, as we are able to manipulate LookML to create anything, from data extract to Process automation. Their growth is EXPONENTIAL. Their Doc is well maintained so you are never lost. Their community became part of their offering, you cannot find this elsewhere.

CONS

We have been satisfied since day 1! I dislike the fact that our internal users are not curious enough (or don't get it) to explore data on their own. Maybe a different UI would help people discover on their own.

User Profile

Michael

Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Great Business Intelligence Tool that Makes Business Intelligent

From using Looker along with Looker Studio and other integrations, I believe Looker is one of the great BI tools to use for business-related tasks.

PROS

Some that I like the most about Looker include:1) Data visualization features that provide better accessibility and features for creators to set up their dashboards2) Very ease of use; features are not too complex to learn3) Multiple integrations that help creators connect their work with Looker in a short period of time4) Simplified displays for better visibility and appeal of data display

CONS

Some things that I like least about Looker include:1) Lack of functionality due to product lags2) Limited statistical features3) Integrations sometimes do not work well with Looker because of their limitations i.e. duplicate columns

Balbina

Sports, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Looker is a very powerful and userfriendly tool

PROS

The models, explores and looks are very easy to navigate once all set up. The SQL runner is a great feature that helps with querying the datasets that are available before diving in and creating explores. Dashboarding and sharing reports are also very easy with Looker. It makes increasing data visibility in the organisation very easy.

CONS

The visualisation features have come a long way over the years but sometimes it is still hard to customise visualisations.

Mickey

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2022

A cheap, easy and robust tool for data visualization and reporting.

PROS

Looker is currently the best data visualization tool out there for those that are on a budget. That is because Looker is free to use.

CONS

While Looker is relatively easy to use for those who have a data analytics background. I do think that Looker could be easier and more intuitive to set up. Especially setting up data sources can be tricky.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Flexible and simple visualization tool

Completely solved our visualization needs throughout the Company, in a wide variety of formats. Boosted many non-tech employees by allowing to create dashboards in a quick and easy manner.

PROS

Flexibility to transform data before visualization and the variety of visualization formats.

CONS

not that flexible to share data with 3rd party users.

Reasons for switching to Looker

Did had that much flexibility to normalize data from multiple sources.

Alan

Computer Software

Used less than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2015

Finally a flexible reporting tool that is not a nightmare to maintain

PROS

So many things are done right: - The simplicity of creating a meta schema using lookml, the learning curve is lightning fast - The flexibility of the system, making data available to intern customer has never been so easy - The support team is really knowledgeable and fast to answer - The roadmap is clear and moving forward as a great speed. Most missing features that we have in mind are usually in development when we ask - A really fun team, every meeting with looker is always a pleasure

CONS

Even if the team is moving fast and offering more and more features, they still lack on some of them. Mainly on dashboards. It went a long way since the early days and now I'd say that 95% of our needs are covered. On the other hand, their releases are so fast it's hard to keep track with all that was already implemented, the documentation is always a bit behind and searching for something precise on the discourse page can be a nightmare.

Amy

Information Technology and Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Looker makes BI & analytics easy

Looker allows you to get up and running quickly with it's prototyping capability and LookML functionality. It makes it easy for our enterprise data team to get data in front of the customer quickly while then going behind the scenes and adding it to our data warehouse. It's ease of use and value for the money allows it to meet our needs as our corporate BI/analytics tool!

PROS

Ease of use, monetary value and ability to prototype and show data quickly. Their CS team (our account exec and technical support rep are amazing) and support are the best vendors I've ever worked with.

CONS

Performance issues, it's a new product so some standard features it's missing - around mapping separate projects together, some access/security features, and lack of self-service model layer.

Petar

Consumer Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2019

Data Reporting meets BI

Reports, beautiful Dashboards, tracking of company metrics, solving data related issues.

PROS

This is our go to software in our company. It's the place where we communicate our reports and metrics to others. Easily used by everyone from programmer to a manager. It has layers of types of users so everyone knows their place around.

CONS

As an admin user of this software i sometimes find it that there is a lack of aggregating options when i query for certain through Looker. But all in all it's a masterpiece in your browser.

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