Voxco Online
About Voxco Online
Awards and Recognition
Voxco Online Pricing
Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Voxco Online
1 - 5 of 62 Reviews
Kathleen
Verified reviewer
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great platform with flexibility for unique projects
The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.
PROSWe do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.
CONSNo system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.
Reason for choosing Voxco Online
It was comparable on many levels, but was a better solution for us because we are dealing with smaller sample sizes.
Reasons for switching to Voxco Online
Zoomerang could not manage the complexity of our projects
Yuli Patrick
Research, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2022
While there are many great features, need more to compete against Qualtrics
There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in options like Qualtrics.
PROSLots of built-in features that allows programmers to create questions with the best practices of survey methodologists
CONSVoxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode. The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!! Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor.
Reason for choosing Voxco Online
Our employer bought the enterprise license. But many of our clients want the Qualtrics can offer for their surveys
Chris
Research, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2022
Poor Data Interaction
I am not involved in survey development, but the graduate student who are seem to be able to use it easily enough.
CONSI have a serious issue with it's data retention. Everything is stored unencrypted in the database, so personally identifiable information is natively protected. So the second part comes from a recent experience of ours where one of our researchers discovered that some of our imported data was going missing. I tracked down the specific cases, and opened a Voxco support ticket. They are very responsive, but their immediate answer was that they couldn't be causing it. More digging, more logs, and I presented the exact URLs that were being used to access the surveys, showing them where the data was being lost. Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs. After getting the sales rep added on to the ticket, I got an apology email about 30 minutes later stating that it was indeed Voxco losing our imported data, and that we needed an update. So digging into the updates, we were on version 28 (simplified number) and the current version was 71. There had been 30 updates since they had last touched our system. After inquiring about this, they only do these minor update versions to your system if you report an issue that one of these fixes. Nice job...
Dan
Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Long Time User
Voxline online has met all of our online survey needs. They are continually making positive changes and continue to improve their software for the future.
PROSI think the best feature of this software is the user friendliness of the programming system. It is very intuitive and does not take advanced programming knowledge to use, but it still has the options to do a lot more complex programming and manipulation than you would get out of other systems at the same lavel of user friendliness.
CONSI think it would be helpful if Voxco had more support available around the area of accessability and someone that could work with us specially on proramming surveys that are more accesabile.
Reason for choosing Voxco Online
User friendliness, customer support, and price.
Jason
Market Research, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Voxco Review.
I can get a project live much much quicker with this software than with the previous one we had. Alot of thing are automated which makes it easier for me. E.g. Mobile friendly at the click of a button.
PROSEasy to use and easy to customise. You can get access to the results while the project is still in field easily.
CONSThe analytics part of it has proven to be somewhat difficult, all be it being a newish product this is probably likely to happen.
Reason for choosing Voxco Online
Cheaper and ticked all of the boxes. I was impressed by the demo that I received.
Reasons for switching to Voxco Online
Took to long to script and was not as user friendly.