I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified. Support is: Very slow with acknowledging an issue. Slow response to the issue at hand. No sense of urgency, especially when phones are lifelines of the business. Constantly explaining to each support rep of how our particular system is setup. Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.

Hippa compliant, Chat features, simple interface, all-in-one product

Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.

I couldn't be happier. It's easy to use, great customer service.

Easy to use, saved us a ton of money on credit card processing. Makes my job easier even when closed.

I have zero complaints. I love everything about Weave.

Worse than horrible. Lies and additional fees they didn't tell me about

What it promised to do. They promised integration which was a total lie. I wish I could sue them.

Everything. Multiple people lied about being integrated with my software. They didn't tell me there were additional charges that i would need to pay. They stated it would be much more user friendly

Overall my experience with Weave has been awesome. User friendly and the platform has so many features that make our practice run much smoother.

What I like most about Weave is that I can send out forms via text and email. The texting feature is phenomenal.

Sometimes it is difficult reaching customer support, long hold times.

They kept telling us that they would develop new changes and never did

We like what was sold us, google reviews, text to pay, call recording, reports

Google reviews, call recordings, faxing was horrible

Its user friendly good customer service

cost pretty consistently goes up - sometimes with no warning

I like how Weave is very important to our everyday work environment. It has many features and they create new ones often. It is not just for patient communication but also easy to communicate with our staff.

I do not have any cons with weave. Our office has had weave for more than 6+ years. I have no complaints and recommend to any medical offices.

Fantastic, i would be lost with out weave.

Being able to have so nany options in one spot. Being ablevto send out mass texts and communications with the team chat. 1 big one is the voice recording with all calls.

Once in a while lately it says the network is experiencing problems. Or it says their needs to be an update i go to do it and it wont.

The simplicity it is easy to use! IT IS very straight forward it gets the job done! The platform is well put together!

Often things would get missed, with many phones messages go to the main number rather than extensions or the specific person who sent it

We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!

some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!

Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion.

I like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients.

The iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them.

Over all the phone system has so many more "Pros" than "Cons". I was there went we had the old phone system but when we switched over it feels and sounds better. The app that you download on your computer is also pretty nice and user friendly. Sending faxes takes some getting used to, but if you want to go paperless than this is the way to go.

Love the call recordings as there are many instances where a client claims they were told "???" and we were able to go into the call logs and see when they were called and what was said. Wonderful feature I don't know what we would do without. Also the hold music is a great feature that we love, as before we needed to buy a separate device and now we can just upload our own music for clients on hold or use what they have as default.

I don't like that it can be costly. I thought it was flat rate fee per month and if you have 10 phones or 14 phones it would be the same flat rate fee. But I have recently learned that if we added a new phone it is an additional $20 per month per phone that we want to add. Wish that wasn't the case. And would like it to be more backwards compatible with our Practice Management Software (PIMS) as our system will have a client with one phone number and when the client calls it doesn't always display their name. Even when I upload our client list directly, something seems to be over riding the system. example: our system will say "John Smith" but "JSmith" will appear on our caller ID.

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

Overall we like weave software. It has helped symplied a lot of our tasks. The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.

The ability to enter patient information to call and text them without digging into the EMR. Calling directly from the weave software without the need to dial the number. Love the text to pay link, the call recording, the patient history. Overall easy friendly software.

Integration with our EMR to avoid duplicate work. The system bugs a lot and thr lack of customer service. The limited option and basic platform to email marketing to our patient.

Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs

I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number

The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable

Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.

Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.

It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.

I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.

I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.

My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.

Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare. They refused to give us our Account number fo several weeks until we have to get one of the owners of the company to speak with a manager. Our rep was nowhere to be found after we told him that we needed our Account number to go back to our previous provider. After that, he never answered our calls or emails. Total Fiasco this company. Save yourself the headache and do not sign up with Weave, stay with your current provider even if its a bit pricier. I can promise you they provide a better service than Weave.

Nothing. There is not a single thing that I would recommend from this company. We saw them at a Fair and their demos are great, they promise everything and say yes to all your business needs...unfortunately when its time to implement all that you were told they could do you will be very disappointed.

- The software looks cool and promising at the moment of the pitch, however, the excitement only last what the demo lasts. 80% of the things promised to us were not possible because "they are still developing" they capabilities. - Customer Service does not suck, even worse, is simply Non-existent. Their website is so limited that for you to customize your phone service your business's needs you literally have to clear your schedule for a whole afternoon and stay on the phone for at least 40 min to get your call answered. Then to your disappointment when you ask for help with particular features their only answer is: we cannot do that yet but we are working on implementing that in the future. - Chat service does not work, ever !!!. Better for you to be patient and call customer service and waste a whole day trying to get in contact with them. Good luck.

After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules.

We switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!

The campaigns - not enough customization vs other platforms that we have used.

We love all the texting reminders with Weave. We also love that we can respond to patients thru Weave. It was such a game changer. Weave is always updating new options for its users.

We look forward to when Weave adds the mass email option to patients

Overall I think Weave is a phenomenal product and I am happy we found it for our practice. They continually are adding new features and provide webinars to allow everyone to master their product and use it to the capacity it is designed for.

The real-time text message communication it allows between our office and patients is invaluable. The digital forms that write back into Dentrix are a huge advantage as well. I also appreciate the in-office chat that allows us to communicate with co-workers and not constantly leave our work stations to ask simple questions or communicate something they need to know. These are only a couple of the great things about Weave.

I wasn't overly confident in Weave's review platform. We stopped using our former review platform because Weave offered one in the price of what we were already paying and we didn't see great results. I did decide to stop using them for our reviews and went back to our former company and saw instant results again.

Increasingly buggy software and support that used to be fast to respond now often takes days to get a hold of someone.

When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. That is not the case anymore.

The software has become increasingly buggy lately on all platforms. There are no new EMR integrations lately and our current EMR has been unsupported for several years. If I could find something else that did everything weave did I’d replace it