Gryphon ONE

RATING:

4.7

(9)
Overview

About Gryphon ONE

Gryphon Sales Intelligence is cloud-based platform that provides deep insights into real-time marketing and sales activities. Designed for sales leaders, legal/privacy compliance and IT leaders, its sales acceleration platform enables users to access, control and visualize marketing activities across all channels. Key features of Gryphon Sales Intelligence include recording calls, generating user location, assigning call types, leaderboards, messaging, reporting, tracking prospect data, creating user profiles and goal setting. Additionally, it comes with a dashboard that automatically captures call activities on all mobile devices and every location via hosted technology. Gryphon Sales Intelligence also allows integration with client relationship management an...
Gryphon Sales Intelligence client audit

Gryphon ONE Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gryphon ONE

9 Reviews

Hannah

Insurance, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Gryphon Sales Management

PROS

I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports.

CONS

I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users.

Reason for choosing Gryphon ONE

N/A - Was not involved in the decision making process.

Olivia

Marketing and Advertising, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Gryphon ONE Review - A comprehensive Sales Management Solution

PROS

Gryphon One provides cutting-edge solutions for sales coaching, training and analytics. The call recording and speech analytics capabilities of the program are excellent, enabling us, managers, to spot coaching opportunities and areas for development. The platform's gamification feature is also a great way to motivate sales teams and drive engagement.

CONS

As for now there's no features that I don't like as a user.

Anonymous

1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2019

Gryphon Review for Inside Sales

PROS

Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times.

CONS

The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive.

User Profile

Dominic

Verified reviewer

Biotechnology, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Great Motivator for Sales Calls!

I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company.

PROS

I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop & iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well.

CONS

As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that.

Chris

Insurance, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Good way to track activity

Customer support is good.

PROS

Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones.

CONS

Dialing a new number and having it not dial because I did not press pound the correct amount of times.

Onur

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

Gryphon ONE increases the performance of the sales

PROS

Gryphon ONE's strong sales supporting features dramatically increase the efficiency of our sales team's effords.

CONS

Gryphon ONE needs to have an all-included pricing option in addition to current feature based pricing.

vaishali

Banking, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

great software

PROS

makes sure you are not calling anyone on dnc , very user friendly.

CONS

nothing. no cons about using this software.

Ben

Banking, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2019

Title

PROS

I previously worked at a bank without a call tracking system and there was no real accountability to making calls so I didn't do it. Now I can track my dials and I've actually made more because of it.

CONS

Sometimes after I dial there's no tone and no response from the software. Also it times out pretty quickly.

Mark

Chemicals, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Agilent

We have data for determining the best time to call customers. We also can listen to our calls and use it for development purposes.

PROS

I like that it's super easy to use and I like the #800 option for dialing.

CONS

I wish the disposition guide was integrated into the app and desk top dialer.

9 Reviews