Doxy.me

RATING:

4.6

(1135)

About Doxy.me

Doxy.me is a telemedicine solution designed for healthcare providers and mental health practices of all sizes. The solution is HIPAA compliant and offers a secure platform, video conferencing, and virtual waiting room features. Doxy.me works in-browser on most devices with no downloads or installations required. To begin a telemedicine visit, patients click on a personalized room URL shared via email or SMS by the practice or individual provider. Doxy.me uses high call quality for HD video conferencing sessions. Additionally, the Doxy.me platform features live chat functionalities within its interface, where patients can communicate with providers via text. The Clinician Dashboard creates lists of upcoming patient appointments and helps providers transition between te...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Doxy.me Pricing

Doxy.me is available for free at the basic level and scales across two pricing plans: Professional and Clinic. Monthly Professional Plan: $35/mo Monthly Clinic Plan: starts at $50/mo for 1 provider Annual Professional Plan: $29/mo Annual Clinic Plan: starts at $42/mo for 1 provider

Starting price: 

$35.00 per month

Free trial: 

Available

Free version: 

Available

Doxy.me - Start meeting

Doxy.me Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Doxy.me

1 - 5 of 1,133 Reviews

Cassandra

Mental Health Care, 2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

No Downloading

User Profile

Jean Nicole

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Love this product!

PROS

Super easy to use! You do not need to download anything, and neither does the patient! You can have office staff manage the virtual waiting room, just like in a real doctor's office. I love that it's secure and Hipaa compliant! Professional look specific to our company. Customer Service is quick to respond and friendly. Translator function is the best!!

CONS

Only thing missing is that internal staff cannot easily communicate within Doxy, without clicking in like a patient. I do wish there was a way to send messages to other staff members within Doxy

Reasons for switching to Doxy.me

Hipaa compliance, professional look, set up more for virtual waiting room

User Profile

Briana

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2023

Essential to our business

Very positive! You saved us during the pandemic!

PROS

Free AND HIPAA compliant with good reliability!

CONS

Inability to share screens with free version, but cant really complain- is free.

Reasons for switching to Doxy.me

Charged us $50 per person per month which added up greatly, even for therapists who hardly used the platform.

Sofia

Medical Practice, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2024

Easy to use and nice features available.

It is okay. I like some or most of the features available. I do wish there was a way I could go in and see all my previous appointments that were scheduled, who attended, and who no-showed.

PROS

Most all of the features I've used has been easy to use. I liked the interpreter services and scheduling aspect.

CONS

If I had another program open at the same time as Doxy.Me, my headset would not work when I needed to use it (i.e. Microsoft Teams and having to attend meetings). I would have to log out of Doxy.Me then turn my headset off and restart it to get it working again. It's frustrating and waste of my time. Also, I haven't been able to find a log of my past appointments that have been kept and those appointments where a patient did not show for it.

Paris

Mental Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2020

Can't get customer help to improve technical difficulties.

see above

PROS

It's easy to use. That's it at this time. nnnnnnnn

CONS

I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for well over a year and have been able to use it with no problems on a less frequent basis. Now that I need to use it daily because of the COVID - 19 Crisis, it is not working well. I cannot schedule a call for support because there are no spaces available. I have not been able to get any help. I am at the point of cancelling my service and trying something new as it is imperative that I am able to video conference with my clients. I am really hoping to get some help and support.

Vendor Response

I am so sorry for the trouble! We are currently doing over 10 million video minutes a day right now. I'm not sure why it won't work for you. We are happy to help troubleshoot. Email support@doxy.me. We also have a very generous refund policy and will refund your payment if you are not satisfied.

Replied March 2020