Super easy to use! You do not need to download anything, and neither does the patient! You can have office staff manage the virtual waiting room, just like in a real doctor's office. I love that it's secure and Hipaa compliant! Professional look specific to our company. Customer Service is quick to respond and friendly. Translator function is the best!!

Only thing missing is that internal staff cannot easily communicate within Doxy, without clicking in like a patient. I do wish there was a way to send messages to other staff members within Doxy

Positive and easy to use, and usually no difficulty connecting with clients.

The ease of making appointments and meeting with clients.

At times the connection on the clients end has been poor.

see above

It's easy to use. That's it at this time. nnnnnnnn

I have been getting a horrible connection since about mid month. It has interfered with my ability to connect with my clients. The video freezes, the audio and video fall out of sync. I have used the troubleshooting options in the articles by other users. I have tried using a new computer and even a different internet connection. I am very disappointed because I have been paying for this monthly for well over a year and have been able to use it with no problems on a less frequent basis. Now that I need to use it daily because of the COVID - 19 Crisis, it is not working well. I cannot schedule a call for support because there are no spaces available. I have not been able to get any help. I am at the point of cancelling my service and trying something new as it is imperative that I am able to video conference with my clients. I am really hoping to get some help and support.

Great overall experience! Doxy is user friendly, easy and it's very easy to send clients the link for logging on and they can keep using the same one or just easily send them another link if they can't find the original link in their old emails.

Having the free version that still allows for therapy sessions to last an hour or more.

I haven't really found a downside; occasionally the audio doesn't work for either my side or the other person's side but never quite sure if that's an internal Doxy glitch that occurs sometimes or it's just technology gremlins that can happen with any computer. I resolve it by using my cell phone to call the client and we still have the visual to see each other.

Fantastic- Used intially the free version, then purchased the professional version. %05 of my practice remains virtual using Doxy.me exclusively for sessions

Doxy.me became my solution in MArch of 2020 and I have continued to use it since. It's ease of use and troubleshooting, ability to have several participants log in from different locations, white board, and othe rtools make it invaluable.

less reliable when clients log on from cell phones- often disconnects, or freezes when they gat a phone call during session.

I love Doxy and my clients do also. It's easy and accurate as well as dependable.

One click and you're in the waiting room. They also keep up with timing of my sessions so I make sure to start and end on time for the next client.

nothing; if there's ever an issue it's usually the client's audio device (headphones or such)

Great! It I once again need a platform for telemedicine I think I would choose Doxy.me again.

Ease of use both for me and the families I serve. The troubleshooting help and the privacy. This platform was so invaluable during the height of the pandemic for me to feel confident in reaching out and providing physical therapy to the families I was serving.

Nothing in particular jump out that I did not like.

I work on multiple platforms as an independent contractor but I prefer to use Doxy. I love the ease of use for sharing documents and video clips with my clients.

I love how easy it is for both my clients and me to use the Doxy platform. My favorite feature on Doxy is the File Share link. I use a lot of handouts and I after Screensharing during session, I can share the handout without having to send a separate email.

Sometimes after Screensharing certain video clips my clients can no longer see me when I return to the home screen/dashboard.

I am dependent on Doxy and appreciate a powerful and valuable tool, for free!

It is a vital and free HIPAA compliant video conferencing tool for telehealth therapy appointments!

it gets glitchy every once in a while. But there is not much to dislike.

I have been using Doxy for therapy since the start of the pandemic. Doxy works for the most part, but I often have issues with one person’s screen or voice lagging or glitching out. In addition, I have had many appointments where I have been booted from the video call.

Technical issues, booting me out, lagging, glitching

I've aided in selecting and deploying (Doxy and other solutions) at numerous practices. It is a safe and recommended choice. It's simple to administrate and use. Despite the "peer to peer" architecture it's reasonably reliable. Please make sure your provider computers have an SSD hard drive and at least a Core i5 or similar processor. Please make sure your practice has fast Internet, preferably fiber. Please train your providers how to restart their Chrome browser if there is an issue access the Microphone. Always a good idea to do this 5 minutes before a telehealth call.

#1 Doxy.me is a very affordable solution. #2 Doxy is healthcare specific (unlike Zoom and Teams). #3 Doxy is also very simple! It is easy to configure and centrally manage by IT, or even by a lightly practice administrator. You can do it! : ) From a central management website the admin can create providers' custom weblinks, that can be given to patients.

#1 Customer support is not good. It's a chat. Historically I've waited 12 - 24 hours for a reply. Not acceptable. Not when you have providers/owners asking for clarity on issues. Doxy, if you are listening, offer an optional paid support option with a phone number. Most practices would gladly pay for US-based good quality support. #2 Doxy uses a web browser -- ideally Chrome. It is not uncommon to need to restart chrome for better performance or if a micrphone/webcam "stops working." Make sure your computers have an SSD or M.2 hard drive --- not a mechanical hard drive. Or Chrome will be slow, and so will be Doxy! #3 Doxy uses peer to peer technology for its video calls. This is highly disappointing. The provider's computer/device directly talks across the Internet to the patient's computer or phone. Doxy is ESPECIALLY sensitive to a good Internet connection at your practice ... and also at your patient's home or cellular network! Make sure you have fast fiber Internet or similar FAST connection for your providers. Warn them that using Doxy on their phone or at home is at the mercy of their cellular or home Internet connection. Warn them that 1/2 the time the patient's slow Internet or slow computer may cause minor glitches.

The major benefit of using Doxy.me is the ease with which it can be used. So, in my private practice, it's easy to incorporate; I need to remind my client the day before their appointment by sending them a copy of the link, and all they need to do is click it and enter their name in the sign-in box and wait until I come in to meet them. Doxy.me has saved me thousands of dollars on expensive online programs, which tend to be more complicated.

One of the things I like most about Doxy.me is that it meets the requirement to be PHIPA/PIPEDA-compliant. In addition, it is easy to learn how to use, and it was easy to incorporate into my online psychotherapy sessions; my clients like the simplicity and ease to which they can connect (there is nothing to download just a click to the link which I provide to them).

The part I do not like about Doxy.me is that it tends to experience issues (i.e., the screen will at times freeze or one of us cannot hear the other person, or we're out of sync); however, the good news, I can request by using the Chat Box, to log out and sign in again simply. This will typically fix the issue, and if not, I have them repeat the process.

I initially started using doxy to cut down on missed appointments due to illness or conflicts. Doxy allowed me to engage in "telehealth" on those occasions when a client would otherwise have to "late cancel," thus leaving me with the option of charging them for it (not good from a customer relations standpoint) or eating it. Then, when the coronavirus emergency hit, I was able to transition easily to all telehealth, thus keeping myself and my clients safe. Yay!

I wanted a platform that was secure for my clients. What most attracted me to doxy vs. other secure platforms (or other platforms in general) was the fact that my users (clients) didn't have to download anything, just click on a link. In a former life, I used to design and develop computer application systems and I really like the "feel" of doxy, it's usability for me and my clients, plus my modest exposure to their tech support has been quick and useful. All of this allowed me to transition quickly into the "telehealth" arena very quickly, which I appreciated during the coronavirus outbreak emergency.

It's hard to respond as there are so many positives. If at all possible, it would be nice to have additional ways to troubleshoot connectivity or video/audio quality issues in real-time. For example, real-time advice for the user as to what to do to correct things on their side. I know a lot of this is in the available articles, but it's hard to go searching through articles when you're trying to quickly get things going during a "meeting." Maybe I'm asking for an "artificial intelligence" solution that's not feasible?

Living and working in Eastern KY there has always been an issue with accessibility to services for individuals without reliable transportation. Doxy.me eliminates this problem and provides access to anyone who can access a WIFI connection.

Doxy.me is one of the most simple links I have ever used, making it easy for both the clinician and the patient to connect in a secure HIPAA compliant session.

Issues with connection in areas with poor network strength, some times the sound will not work, sometimes the video won't work, and it takes a few minutes for a patient to load onto the virtual waiting room.

Overall positive experiences so far.

This is a very easy to use, straightforward platform. The free version is perfect for my needs.

I tried the upgraded version to check out the background effects and was not overly impressed so I went back to the free version.

Simple to use, even for the most computer-challenged!

This product is very easy to use for both my staff and clientele.

My only complaint is that it really doesn't work well for groups larger than 4, which Doxy tells you. During the pandemic we have needed to run group therapy online, and sadly had to access another platform for that.

Overall experience has been excellent.

I like being able to share screens. Most important though would be the ease of signing on.

No whiteboard. And it's not as cheap as other platforms (Zoom).

Doxy.me had to be HIPPA compliant in order for me to use it. In addition to that, I find the ease of use for the client to be critical to the success of telemedicine. I appreciate the active aspects of the video and audio. I also appreciate the behind the scenes aspects such as meeting history and the virtual waiting room. The meeting history keeps track of time in and time out of the session allowing me to double check the visit length of time for billing. The virtual waiting room provides the client with the ability to check their connection, tips on best connection, the ability to send a message to me, and receive my message in return, while they are waiting.During the pandemic Doxy.me increased their capacity to respond to the explosive need for telemedicine services. Despite their investment, they offer free access to their software that allows the user to perform telemedicine visits competently. They also have a paid subscription that offers more services.I don't know what I would have done without it through the pandemic.

At times the video or audio may be problemmatic. I believe when that occurs it is not related to the software, I believe it is due to internet issues for either the provider or the client. The camera is important for clarity of the video, and again that is not a software issue.I don't have a con about Doxy.me!

Seamless transition: working from the comfort of my office to moving my practice online. Doxy Offers the security that is mandatory for my work.

User friendly, secure, affordable, I appreciate that I can purchase some features on a need to use basis/ monthly

I would appreciate a more affordable rate to upgrades. ie: more than one participant, But i do appreciate that I can purchase features at a monthly rate with out having to buy in for an annual fee

I actually have an included telehealth platform with my EMR company and STILL pay monthly for Doxy. That's how reliable and great to use it is.

I love the many features and the one click use for my patients. Technology can be so difficult for some of the population I serve medically. This has made it so much less intimidating for them.

Sometimes connections can be poor, but honestly I don't think that's the program. I recently updated my internet [provider and I have no more issues.

Well, I do video conferencing with my therapy clients. I was living in the Bay Area, and have since moved to a more rural area. But several of my clients wanted to continue therapy, and this has been great for us. In addition, the rural area I'm in has a lot of people in mountainous regions around me where there are few mental health care services; so, they are able to have therapy services through video. It's pretty awesome. Doxy.me has helped make that possible.

I like the ease of use mostly. I don't do a lot of fancy things. I just connect to clients, and we talk. Client can talk to me from any browser on any device, so it's portable. They just need access to the internet. I've never had a problem with the connection being too slow or dropping because of Doxy. Comcast, however, is another story...:-)

I honestly can't think of anything. If I had something to say about this, I certainly would, but I don't. :-)

I like the simplicity, but the platform has more issues than SimplePractice (in terms of internet, dropouts, et cetera). I wish this issue could be fixed, since I don't know of any similar platforms (in terms of simplicity, which is really helpful with clients.

The simplicity - it's great that the client does not need to download and install anything - not all clients are very computer savvy.

It's unbelievably glitchy. As an older therapist, I work only part time. I use Doxy.me for about 10 hours a week. However, it's rare that I make it through an entire hour without a problem. I often have to resort to using the phone, et cetera. Additionally, Doxy.me has had periodic problems with which browsers it works on. As a Mac user, I prefer Safari as my browser. For a couple of months, I used Doxy.me on Safari, and it ran acceptably (I'm not talking about the glitchy issues here). Then, I began to have a problem with sound. I'd sign in, but clients couldn't hear me. I finally spoke to someone at Doxy.me and they told me that it wasn't working on Safari, wouldn't work on Firefox, and they recommended a microsoft browser that I don't think is still in existence. I asked about Google Chrome, and for a while, Doxy.me worked fairly well. However, the problems with dropouts seem to be getting worse, rather than better. I don't think I can continue to use this software.

HIPAA compliance in providing tele therapy has been a huge plus with this product. Using this product has helped me provide boutique service to more clients. I am excited about existing features like appointment scheduling, online forms and file sharing because it allows me to grow my business at my own pace, cost effectively!

Integrating this product into my weekly schedule remains relatively seamless. Clients are able to connect with little or no issues on multiple devices. I really appreciate the time management feature because it helps me track session dates and times easily, which is especially helpful when my calendar is particularly busy! I find screen sharing and Bluetooth capability a big plus as well. Easy access to the platform for clients is the most appreciated quality of this product!

The handling of connections can always be improved upon due to technology changes and updates. From time to time, I experience dropped connections and lagging connection times during high usage periods, usually mid-morning and early evening times for my business. Occasionally the video appears grainy.

I used Doxy.me when I began seeing therapy clients virtually. It helped as many individuals were able to receive the link either via email or text, thus, they could easily connect and continue engaging in sessions. It is easy to host individual or group sessions when the application is running properly. However, at times the application was very lagged and would drop sessions without notification, resulting in taking more time to reconnect on multiple occasions. It was used in a larger organization and seems to continue evolving as the needs are met of workplaces.

Doxy.me is made for consumers as they do not have to download anything to utilize the software. Consumers simply click a link that is either emailed or texted to them, making it easy to connect. You can host single sessions or groups. You can send a link directly from the application to consumers without using your email, which aids in maintaining confidentiality. You can also submit forms for the consumer to see and sign on their end, which makes it hassle free and aids in lost paperwork.

Doxy.me does not always seem to have a stable connection, resulting in lots of dropped sessions. If either the user or the consumer does not have a good internet connection, it may result in blurry and lagging pictures may be blurry or simply dropped connections. If you are hosting a group with another user, only one individual may be the host which can become frustrating as you are attempting to let consumers into the room, mute others if needed, and host at the same time. If you are required to confirm physical location of consumers, there is an option to see where they are located, however, it was not always accurate and would list individuals in other cities/states.