All Medici Reviews
1-21 of 21 Reviews
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Diana
Verified reviewer
Medical Practice, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2020
Great for communication
It was really great. It stored my login information for when I had to use it again a few more times.
PROSI love that it is easy to use and that you can get alerts on your device when the other party you are talking to has responded.
CONSI had no issues with this software. It was very easy and very convenient for me to communicate with a veterinarian's office.
Vendor Response
Thank you so much for your positive review, Diana. We are happy you found the app so easy to use. If you ever run into trouble please don't hesitate to reach out to our support team within the app. As proud as we are of the app's ease of use, we are equally proud of our Client Success team's responsiveness. We are here to support your practice whenever you need us.
Replied May 2020
Patrick
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Secure, lightweight and reliable telehealth product
Medici helped us quickly pivot our business from in person visits to virtual which allowed us to continue providing care for our patients whether face to face or virtual. We had a great experience from first contact to where we are today.
PROSHow easy it is to setup for both providers and patients. That was a big concern for us when deciding what telehealth product to implement. The text feature is awesome! Our physicians are very happy they have the freedom of interacting by text. Also, the customer support for this product is top notch.
CONSWe are currently in the process of integrating with our scheduling system. Its too early to tell at this point.
Reason for choosing Medici
It fit our business model better than the other products and was very easy to use for our older patient population.
Vendor Response
Patrick, thank you for your positive review. And for being a part of the Medici community. We are proud to support you and Physician Partners of America!
Replied April 2020
Jaime
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2020
Platform that does not do it all yet
I have had several dropped calls, electronic sounding skipped conversations, several choppy videos and it is very expensive compared to what my colleagues were using. I could be using free skype to do this as well as screen shots of my chats and just billing before my time is offered. I was told I rolled in at $125/month on billing but it appears I will be billed $150 according to the online level of my membership- and all of my colleagues are using free or much lower cost platforms. I am expecting to see an explosion of technology to be able to justify the cost of this as I have already put over 6 hours into this month and I haven’t yet paid for the platform use.
PROSThe .pdf generated for records at the end of consult
CONSCannot record voice or video Cannot change price of consult based on time Some consults are getting way underbilled others are overbilled
Reason for choosing Medici
Told that if I made a decision on the phone I would be locked in at $125/month
Vendor Response
Jaime, I'm so sorry you had this experience with us right off the bat. We're here to make things simple, not complicated. We are pushing out an app update this week that replaces our audio/video client, and will dramatically improve your audio/video quality within the app. Rest assured we will honor the price you were quoted. Please contact support@medici.md if you find you were billed incorrectly and we'll address immediately. And while we cannot argue that Skype is less expensive, Medici is HIPAA-compliant and will remain so. Your dedicated Customer Support Team can also help with recommendations on how to get the most value out of Medici. If you give us a try, I am sure you will find your investment worth it.
Replied April 2020
John
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Excellent, full featured and reliable
After looking around the Internet and reading reviews (well before COVID-19), I started using Medici, and I have been very happy with it for the last 4-6 months. It has an iPhone, Android and Web app, and allows texting, audio and video calls. It has a free version, but the paid version with all the features is $125/mo, with a 3 month initial commitment, then month to month. The list price is $149, but they are discounting for new signups. The patient downloads the Medici app on their cell phone; you can text them with the invitation/app store link to start the process if they are non-techies. If you are willing to upload names and telephone numbers to Medici as an Excel spreadsheet (I just ran a report in AC), all of your patients get a text saying that you are now connecting by telemedicine and a link to the Medici mobile app. You can also Eprescribe within the app (paid version). You & the patient can upload/download files to each other, and Medici provides you an upload area to keep frequently used files. Unlike most EMRs, customer/tech support is connected by text 24/7 and generally responds in minutes. You can set up the app to require the patient to enter a credit card number & charge the patient after the teleconsult is done, or not charge, your choice. Medici charges you about $1-2 per paid consult, nothing if no charge to patient.
PROSEasy sign up & login for patients & docs Fast & reliable video connections Able to charge or not charge for each telemed consult at time of service, Medici handles transaction Can upload patient & phone list to Medici to notify patients at startup & ongoing, and link to download page Both smart phone & Web apps -- staff can monitor & reply to patients Patients & doctor can upload & download docs & photos via Medici Library of frquently uploaded cocuments, can be added to by doctor to send to patients Eprescribe within the app Text consult can be converted to audio or video chat by doctor
CONSCannot directly import consult text into EMR; need to cut & paste Document library has tiny icons on phone app, hard to identify specific document to upload
Reason for choosing Medici
Medici allows you to be signed on the Web app at the same time as the phone app, so your staff can monitor & respond to incoming texts when you are busy. Only the "Medici doc" app can initiate an audio or video call, the patient can start the call only by text. You can turn off the app and text-ers get a message that you are not available. After finishing the consult, Medici saves a log of the consult, which you & the patient can download. Medici assists patients in sending the charge to their insurance company, including ICD 10 coding and E/M levels. Or you can charge them nothing (which is what I do), and file the 99213-99215 in your office. Just a satisfied customer, YMMV.
Vendor Response
Thank you for your positive review, John. We're glad that Medici is the solution you chose for your practice. I've shared both of your concerns on the EMR integration and document library with our Product team. And wanted to confirm that the $1-$2 fee you see per consult is not paid to Medici, but to Stripe, our credit card processing vendor. The only fees you pay to Medici are your $125 subscription fee. We are proud to say you keep 100% of your consults fees, less the processing fee to Stripe.
Replied April 2020
Matthew
Veterinary, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Love what it does, but far from perfect
7/10. Love our end of it. Dislike client experience.
PROSI like the dashboard and platform. Very easy to communicate with the owner of the pets we are seeing. Love that we don’t have to show our video feed when a client shows us their pet. Clients adding pictures of their pet is easy as well and a helpful diagnostic tool.
CONSI really dislike how difficult it is for the client to download, find our hospital and her everything started. The more steps a pet owner has to take on their own, the less compliance we have. We need a QR code that downloads the app AND automatically searches the hospital. Anybody over 50 gets frustrated and gives up. And we lose that potential revenue. After all- we are a business and the goal is this is to generate revenue. Half the people that try it, love it. The other half... quit before trying
Reason for choosing Medici
Promotional deal made it affordable.
Vendor Response
Matthew, we're so proud to support your practice, and grateful for your review. Thanks for being a part of the Medici community. We are sorry to hear your have dissatisfied patients; that is the opposite of our objective. There are a number of things we can do to help your patients connect with you more easily within the app, one of which is your suggestion to create a customized code for your patients. Your dedicated Customer Support Team can easily assist you here. Please reach out to support@medici.md via email or within the app at your earliest convenience so that we can help you.
Replied April 2020
Aaron
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Easy and Secure
Very good customer service. You can talk to a person to help onboard and explain the app functions.
PROSSafety of the medical information. Other platforms are less expensive but reserve the right to sell client/patient/veterinary data. It is also easy to use. Very intuitive
CONSI wish it would be more apparent to my client when I turn the app off. There is an indicator light that turns from green to gray but sometimes clients do see the change.
Reason for choosing Medici
Security of data. Medici is more expensive but my clients expect their data to be secure when they trust it to me. I am happy to pay for the peace of mind to know that my veterinary records created on Medici are secure and not sold to a third party.
Vendor Response
Aaron, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community. As for the client notification recommendation, our Product team is at work on addressing that as we speak. We'd like to show you some of their preliminary designs once available if you are interested.
Replied April 2020
Kellee
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2020
Useful but needs refinement for veterinary use
This is a service people want. I had my initial discussions with representatives of Medici, including [SENSITIVE CONTENT HIDDEN], an early veterinary user over a year ago. Our state board has historically been draconion with treatment of board complaints and isn't willing to clarify statutes in regards to telehealth. With COVID-19 requiring innovating ways to keep in contact with our patients, I determined it would be easier to get forgiveness than permission and implemented it a month ago. It has been well-received, and we have had many clients both sign up for and use the app.
PROSI like that I can access Medici from my desktop and phone, and I receive notifications on my Apple Watch when I am online.
CONSI would like for clients/patients to see when I am offline, so they do not expect a reply at my set time of 2 hours when I am not available. As the practice owner, I would like there to be an administrative dashboard so that I can see how many calls other providers are taking and give them a commission-based pay without having them to have to screenshot and provide that information. I also would appreciate better integration with veterinary practice management software. I realize that is probably in the pipeline, but at this time, any photos or videos sent aren't available when the consult is manually attached to our records in Avimark.
Vendor Response
Kellee, thank you for your review. Happy to hear your offering of Medici as your telehealth service has been well-received by your clients (and we see state boards across the country opening up to the value and convenience of telehealth). Your concerns around showing availability and better dashboard management are on our roadmap. We look forward to continuing to roll out app updates that make Medici even more valuable to you and your patients.
Replied April 2020
Trent
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Timing is everything
It has allow us to stay in direct contact with clients alleviating some communication delays. Clients like the direct contact even though they have have to pay for it.
PROSWe were already in the process of implementing this software when the Coronavirus pandemic hit so were were ahead of the curve. All clients whom have a smart phone are able to use the app very easily. It has given them peace of mind that we can be reached with ease. This has alleviated some for their stress and ours through these trying times.
CONSNot much...some clients have had trouble uploading videos, and at times typing is delayed when I text. Not sure if this is the software, app, or my phone.
Reason for choosing Medici
Because it has been around the longest and has backing of human medical field. I did not want to start something and have to switch because a company goes under. This is new to our field so we did see that as a possible issue.
Vendor Response
Trent, thank you for reviewing Medici. We are proud to support your veterinary practice (and hope to for as long as you are practicing). If you haven't already done so this week, update your app and encourage your clients to do the same (you should have received an email from us yesterday on this very topic). We just released improved audio/video functionality that may address your video upload issues. Let us know at support@medici.md or within your app if you continue to have any issues.
Replied April 2020
SU ZAN
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
My Life Line
Medici has allowed me to jump from paper charts into the world of telehealth with surprising ease. It is affordable for someone in solo practice and I didn't need to buy any other new technology. It works on my old phone and old computer. Both support staff and instructional videos are available, though the videos are a little small and move along pretty quick. Amazingly, Medici let me move from the realization that I was going to need to be practicing telehealth to actually doing it in half a week.
PROSThis product is sustaining my practice and helping to keep my office safe while caring for patients during the COVID19 stay at home orders. It was reasonably easy to install, set up and implement. The support staff is helpful and attentive. Besides seeing patients it allows one to prescribe and bill through the app. It is secure and HIPAA compliant.
CONSThe software is very easy for the 20 to 40 year old patients to use. It is less intuitive for the older patients and some seem to need more direction that the app offers. Though saying that I've had patients in their 80s use Medici without any problem.
Vendor Response
Thank you Su Zan for your review. It makes us so happy to hear how much value you are finding in your Medici app. And love to hear your 80 year old patients are using Medici with ease! We'll work on improving our videos for both you and your patients...thanks for the feedback!
Replied April 2020
Tanika
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
View from the Veterinary Field
Overall experience has been positive. Definitely recommend the product, it just may not work best with a multi doctor veterinary practice.
PROSCustomer service has been great. With the product itself, we like that ease of sending photos, voice/video calls, the completion and charging out clients.
CONSThis software has been a bit difficult with how we were looking to integrate it into our practice. Having to "connect" the variety of DVM's to the conversation, leaves the main account (our triage account) being bombarded with notifications. In the human world they would contact their specific doctor, but with us, our vets work different days and if clients try messaging a vet who is off duty then they may not get contact for a week. So we have clients message a main account first and triage then connect to the vet on duty that day. Just not completely seamless for how we wish to have it function.
Vendor Response
Thank you for your review, Tanika. We are happy you gave Medici the opportunity to support Creekside Animal Hospital. And it is always nice to hear our customer service has been great! As every multi-provider practice may function a little differently, your feedback on how you do it with Medici is important for us to continue to optimize the workflows in the app and deliver greater value to your practice. Thank you for sharing.
Replied April 2020
Sara
Veterinary, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Medici Review
Overall, I feel Medici has helped maintain client communications, especially amid the pandemic and provided an easy transition from in-clinic medicine to telecommunications. The application is easy to use for the clinic and for the clients and I love that it has desktop capabilities.
PROSThe customer service representative checks in regularly. I like that I am able to log in and out seamlessly and set my response time. It is an easy interface for clients to use.
CONSI have had only a few issues such as not being able to hear audio when clients send a video without doing extra steps on a desktop. I have also had issues when I have left conversations and still had the same notifications popping up.
Vendor Response
Thank you for your positive review, Sara. We're proud to support your practice. And proud to say that we are pushing out a new app release this week that will dramatically improve your audio/video quality. Look out for a notification that it's time to upgrade your app later this week.
Replied April 2020
Darren
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great HIPAA-compliant app for Virtual visits
My experience was great with Medici. I had my questions answered and the setup was quick. We needed to get this service implemented quickly to serve the needs of our patients during the pandemic and into the future.
PROSThe best things about this product are that it is easy to setup and it works. We purchased it Wednesday and were using it with our patients on Friday. It also gives us the freedom to bill the patient or insurance.
CONSIt currently does not have an app specifically for the iPad. It would also be nice for it to be able to specify that the patient was the child of the parent even though it is going through the parent's phone.
Reason for choosing Medici
Flexibility with charging the patient or insurance as well as the monthly service price charged were two primary benefits of Medici over the other ones I evaluated.
Vendor Response
Thank you for your review, Darren. We are so happy that your experience with Medici has been great. We understand the value of being able to distinguish parent from child in your practice, and are looking at the best way to bring that into your Medici app. Stay tuned!
Replied April 2020
Sara
Veterinary, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2020
Easy to use
So far, it's been great.
PROSHow easy it is for someone who isn't tech-savvy to use. There are a few steps to follow to finish a consultation, but once I was shown, it's been a breeze.
CONSIt was slow the other day and I wasn't sure if everything went through and I think it charged the client twice. My receptionists took care of it by contacting the client. It might not have actually billed her twice, but it was very slow just one day.
Vendor Response
Sara, thank you for your positive review. And for being a part of the Medici community. We are proud to support you and Midwest Animal Hospital. I am sorry you experienced slowness in the app, but also happy it was only for a day. Many factors may have contributed to the latency at that time. But please know you can always reach out to support@medici.md both via email and without your app if you have anything less than a positive experience.
Replied April 2020
Michelle
Veterinary, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Medici telemedicine
Overall, it has been a new useful too in the clinic.
PROSThe application is very easy to use. Easy to communicate with clients on the application.
CONSPayment doesn’t always go through smoothly.
Vendor Response
Thank you for your positive review, Michelle. We're glad that Medici is the solution you chose for your practice. We are continuously updating our app, ensuring we have Stripe's latest integration in place for processing your payments. While Stripe may experience issues that cause some latency in processing, please don't hesitate to contact support@medici.md if you ever experience payment issues. We may not always be in control over the processing, but we do always want to ensure your concerns are being heard.
Replied April 2020
Steve
Medical Practice, 11-50 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2020
Fairly easy to use with one big drawback
The software was pretty easy to navigate, but the BIG drawback listed above makes it very difficult to implement in a multi-provider practice
PROSThe interface with the patients was pretty straightforward. Communicating was easy and sending prescriptions and adding attachments was not difficult
CONSThe biggest problem was that there was no way that I found to differentiate the patients in my inbox that had already been contacted vs new consults. You couldn't mark them as "done" or move them to another place, so if more than one provider was seeing the patients on the list, there was no way to know if the patients had been contacted already by anyone else.
Vendor Response
Steve, thank you for your review. We are so happy you found setup easy, and have already found value in ePrescribe and sharing of content with your patients. And we hear how important it is for you to be able to manage you patients in a multi-provider practice, and have shared your concerns with our Product Team. Would love to show you what they come up with if you are open to that.
Replied April 2020
Jill
Medical Practice, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Telemedicine
Medici has helped us implement telemedicine
PROSVery easy to use. Easy to explain to patients.
CONSSometimes hard to get the correct ICD10 code. I have had to lookup codes to be able to input them in medici.
Vendor Response
Jill, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community.
Replied April 2020
Rachel
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
New user
Easy to use, clients seem to really like the platform
CONSThe fact that our hospital has an account and doctors have to have separate accounts
Vendor Response
Rachel, thank you for reviewing Medici. We would love an opportunity to assist you with Coyne Veterinary Center's accounts. If you would please reach out to support@medici.md either via email or within your app, your dedicated Customer Support Team will be happy to assist with your account set up.
Replied April 2020
Jean
Veterinary, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Easy to use!
Easy to use and get started. Intuitive software for mobile phones.
CONSSet up team not very flexible with different software.
Reason for choosing Medici
More robust and ease of scheduling for clients. Works around my schedule.
Vendor Response
Jean, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community.
Replied April 2020
Oliver
Medical Practice, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great
Easy to use and great privacy options for clients
CONSEscribing could be more streamlined for use
Jessica
Hospital & Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
Just another software company
They are slow to redoing and rectify issues
PROSTexting feature between myself and patients
CONSPatients cannot upload a pharmacy, no work excuse notes
Vendor Response
Thank you for your review, Jessica. We are happy you gave Medici the opportunity to support Visser Health. We'd like to better understand the issues your patients are having with identifying their pharmacy with you. The app uses the patient's stored address to identify area pharmacies, but the patient is also able to share any pharmacy they wish with you. But if you would please contact support@medici.md either via email or within your app we could help you with both this and any other feature questions/concerns you have.
Replied April 2020
Mark
Medical Practice, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
Talking to my patients
Short trial. Works well
PROSA. Quick solution fo telemedicine activity. Easy to use. Friendly interface. Glitch free.
CONSNot sure on pricing. Interfaced well with software on my PC
Vendor Response
Mark, thanks for your positive Medici review. We're glad that Medici is working for you. And you can always submit suggestions to our team on how to improve Medici at support@medici.md.
Replied April 2020