About OnCall Health

OnCall Health is a HIPAA and PIPEDA compliant virtual care solution for healthcare clinics/groups and healthcare organizations. The solution offers tools for video and instant messaging appointments, as well as practice automation.

OnCall Health is cloud based and can operate on any computer, iOS, or android device, as well as on any browser. Users can white-label OnCall to make it their own with custom domains and servers. The solution is scalable with the help of a 24/7 technical support team and analytics features to help track key metrics.

Key features include: HIPAA and PIPEDA compliant 1-on-1 or group video appointments, encounter-based instant messaging, provider-led or patient-led appointment booking, digital custom intake forms...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

90 Reviews of OnCall Health

Average User Ratings

Overall

4.03 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(40)

40

3 stars

(10)

10

2 stars

(5)

5

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 90 results

March 2019

Joy from Joy Sereda Counselling

Verified Reviewer

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

Highly Recommend oncallhealth.ca

My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.

Pros

It is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.

Cons

Client's have to email support in order to update their payment information.

Response from OnCall Health

Replied September 2019

Hi Joy, thank you for sharing your experience! We strive to create a seamless experience for users across all devices, and we're thrilled to hear that OnCall Health is easy to use and reliable for your practice!

July 2019

Tash from University of British Columbia

Verified Reviewer

Company Size: 11-50 employees

Industry: Research

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

July 2019

OnCall Review

Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.

Pros

I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program

Cons

For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.

Reasons for Choosing OnCall Health

It provided us with the "medical" type interface we wanted, as we wanted to look professional and have our patients feel they were getting sound medical treatment- which we didn't feel receiving an email from systems such as Zoom would provide us. There was the option of setting up a roster of patients and setting up surveys (which ended up not working for us, but perhaps one day will) and the system allowed for automatic reminders to patients, which took a lot of work off of our administrators plate.

Response from OnCall Health

Replied September 2019

Hi Tash, we appreciate you sharing your feedback! We're glad to hear that the platform has been easy to use for you and your staff! We're always working on updating and making our platform more user-friendly for our users - stay tuned for more updates coming your way!

October 2019

JL from Social Enrichment Services

Verified Reviewer

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2019

Needs Improvement

It helps aid in the reduction of missed appointments due to reminders and decreases administrative support needed to do this task. However, there are several areas of growth needed to become the electronic file replacement it is designed to be.

Pros

Great for scheduling and reducing administrative duties by sending automatic appointment reminders. Also nice to be able to send intake documents and forms prior/post session as needed.

Cons

The digitization of documents aren't printer friendly when needed and customers find the interface cumbersome according to feedback. Additionally, there isn't a convenient way to pull up case notes without searching individually or records of documentation submitted electronically.

Reasons for Choosing OnCall Health

I was looking to partner with another agency already using the platform.

Response from OnCall Health

Replied October 2019

Hi JL, we appreciate you sharing your feedback with us. We're glad that you've found OnCall great for scheduling and automating certain parts of your practice! Documents, such as intake/consent forms, can be exported and saved as PDFs in printer-friendly formats. We do offer an add-on Roster profile feature that would enable you to quickly view all of your patients and search patient profiles in order to get the information you need. Hope this resolves some of the problems you are experiencing!

July 2019

Sofia from Lux Counselling Collective

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

Valuable + Cohesive Platform for Mental Health Professionals

Pros

The ease of integrating various forms, client information, and booking all in one space. I appreciate the ability to link my booking page to various platforms and allowing clients to have the ​freedom to book and adjust their sessions when needed. Additionally, providing my clientele with​ various modes of interaction (i.e. messaging, video, phone, in person) is extremely valuable for meeting clients where they are at.

Cons

The inability to upload or input my own forms or remove/edit them. Prior to the Roster feature,​ it was challenging organizing sessions, notes, and client files - this has been a wonderful addition. In regards to payment, it is tricky at times utilizing this platform for individuals who do not have a credit card.

Reasons for Choosing OnCall Health

The incredible customer support and the simplicity​ and cohesiveness of the platform.

Response from OnCall Health

Replied September 2019

Hi Sofia, we appreciate your comprehensive review! We're so thrilled to hear that our platform works wonders for you in so many ways, especially how Roster has been a wonderful addition for you! Thank you for choosing OnCall Health!

August 2019

Amber from Headstrong Counselling Services

Verified Reviewer

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2019

Great Support and One of the best Video Quality Applications

I do believe my overall experience with the platform as been positive. I think there is still some things they can work on like customization features. However, using the platform is easy and it is easy for my clients. In addition to this, the customer support is quick to respond and is also available for my clients so they are not asking me the questions.

Pros

I find that with some of the other options for video sessions with a client can be of low quality. I like that this software allows the client to check their sound and video quality before the session. I have also found that it works well in remote areas when the internet is not the best.

Cons

I do find that it is lacking some features for customization. For example, the receipts it automatically gives to the client does not have a lot of information on it and there is no option to change the formatting. For my clients that need to give the receipt to their insurance companies I have to send them one using my quick books as it includes more information like my license number on it that an insurance company requires.

Response from OnCall Health

Replied September 2019

Hi Amber, thank you for sharing your thoughts with us! We do offer customization for insurance receipts that you are looking for, such as adding on your license number. Please reach out to your Customer Success Manager or support line and we would be happy to add this on for you!