OnCall Health
About OnCall Health
Awards and Recognition
OnCall Health Pricing
With OnCall, behavioral health companies can scale virtual care operations to grow revenue with tools that increase efficiency and engage patients in new ways. Growth, Enterprise, and Custom Packages available, with support packages that suit your company's unique needs.
Starting price:
CA$100.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for OnCall Health
1 - 5 of 127 Reviews
Kim
Health, Wellness and Fitness, 1 employee
Used free trial
OVERALL RATING:
3
Reviewed March 2021
Easy to use, user-friendly, simple, compliant with PHIPA
Joy
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Highly Recommend oncallhealth.ca
My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.
PROSIt is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.
CONSClient's have to email support in order to update their payment information.
Vendor Response
Hi Joy, thank you for sharing your experience! We strive to create a seamless experience for users across all devices, and we're thrilled to hear that OnCall Health is easy to use and reliable for your practice!
Replied September 2019
Greg
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed October 2019
Review
Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.
PROSTech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.
CONSMy concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.
Reasons for switching to OnCall Health
Customization opportunity. Tech support.
Vendor Response
Hi Greg, thank you for sharing your review with us and valuing the technical support that our team provides! We are sorry that bugs in our features have impacted your relationship with providers, and we understand your needs for customization as your company grows. We really appreciate your patience as we do continue to improve and update our platform! Thank you for choosing OnCall!
Replied October 2019
Daniel
Mental Health Care, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2021
city use only
excellent interaction when buying. terrible experience when having technical problems. locked into a 12 month contract for a service that has ZERO business application for us.
PROSexcellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.
CONSdoesn't work on rural internet systems. I reported this to their technical people who just said it should work fine. In all practical tests we did with rural clients the video did not work at all. The system works fine for in city (high speed internet) but does not work at all with our client population (on reserve). As a comparison we tried Zoom and Facebook video and they worked just fine with the same clients on same networks. As such, clearly there is some video compression overhead that breaks this service in rural areas. When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.
Reason for choosing OnCall Health
we wanted a Canadian solution. We switched to Zoom because it actually works.
Vendor Response
Daniel, thank you for taking the time to leave us a review. An excellent customer experience is important to us, so we're sorry to hear that your experience was anything but that. While we're happy to hear that you were satisfied with your engagement with our team and with key features, we're sorry that your patients may have had trouble with connectivity. We regularly and extensively test all parts of our platform for stability and reliability, and our video platforms are able to provide high quality video when bandwidth of >5 MBPS is available. Of course, bandwidth can be a challenge in rural areas and we're always working to improve our video platforms. In terms of your contract, we partner with customers on annual contracts so that we're able to provide excellent, 24/7 technical support, in addition to a host of additional services related to account and workflow configuration. Please feel free to reach out to us at support@oncallhealth.ca regarding your annual contract. Thank you
Replied May 2021
Danielle
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
OnCall Saved Me!
OnCall is fundamental to my practice and I don't know how I would operate without it now. From scheduling clients, to having them complete forms online, to providing a secure platform for me to offer virtual sessions to clients, and so much more. It's freed my time previously spent on admin to grow my practice.
PROSBefore OnCall, hours of my time were spent each week on emails, phone calls and texts going back and forth with clients to schedule. OnCall has streamlined the administrative operations of my practice, making it easy for my clients to book an appointment and freed up space for me to focus on providing therapy.
CONSIntegration was pretty seamless. The one difficulty is that the billing feature is not compatible with my current bookkeeping software, this has been somewhat of a challenge particularly due to the fact that part of my practice involves third-party billing to insurance companies.
Reason for choosing OnCall Health
The video conferencing feature
Vendor Response
Hi Danielle, Thank you very much for taking the time to write us a review. We are very happy to hear that we have been able to save you time in managing your practice! Thank you, The OnCall Team
Replied September 2020