My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.

It is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.

Client's have to email support in order to update their payment information.

Great tech support. Poor testing and quality control. I would be happier if I was able to customize more of the system as some features don't apply to my network and are confusing. (i.e complete button in texting). I am often told these features can't be modified. As my company grows we need more customization to our volume and size of therapist network.

Tech support with the rep has been a pleasurable experience and she has been prompt and efficient. We value her support. Over the years the look of the software has become more professional and UI and has improved.

My concern is the UX. Clients and therapists often have difficulty as OCH tech quality control needs to be improved. New features or customization need to be tested rigorously. I have found errors in tagging and matching provinces and therapists to our three services. I shouldn't be auditing the system regularly to look for mismatch. This has impacted our relationship with our therapists and our contracts.

excellent interaction when buying. terrible experience when having technical problems. locked into a 12 month contract for a service that has ZERO business application for us.

excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.

doesn't work on rural internet systems. I reported this to their technical people who just said it should work fine. In all practical tests we did with rural clients the video did not work at all. The system works fine for in city (high speed internet) but does not work at all with our client population (on reserve). As a comparison we tried Zoom and Facebook video and they worked just fine with the same clients on same networks. As such, clearly there is some video compression overhead that breaks this service in rural areas. When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.

OnCall is fundamental to my practice and I don't know how I would operate without it now. From scheduling clients, to having them complete forms online, to providing a secure platform for me to offer virtual sessions to clients, and so much more. It's freed my time previously spent on admin to grow my practice.

Before OnCall, hours of my time were spent each week on emails, phone calls and texts going back and forth with clients to schedule. OnCall has streamlined the administrative operations of my practice, making it easy for my clients to book an appointment and freed up space for me to focus on providing therapy.

Integration was pretty seamless. The one difficulty is that the billing feature is not compatible with my current bookkeeping software, this has been somewhat of a challenge particularly due to the fact that part of my practice involves third-party billing to insurance companies.

I researched quite a bit and compared practice management programs while starting up my private practice. OnCall Health was my top choice for its professionalism, security (servers based in Canada, using Stripe for payments), features, and outstanding customer service. From first contact, I had the opportunity to talk to an actual person about package options, pricing, and user functions. OnCall team members guided me through how to use each feature and helped me figure out what would be the best features based on my needs. Since signing up as a customer, I have been connected with a rep to help me with any and all questions (and I have had a LOT as a new sole proprietor!). OnCall Health is ahead of the curve for its customer service and human contact. I don't feel like "just" a user: I feel like a valued customer. Thank you, OnCall Health!

The customer service makes using the software a user friendly experience. It takes a bit of getting used to, but it's easy to use pretty quickly. In addition, I love the security features (Canadian servers) and that it uses Stripe to process payments.

It's pricier than other programs, but it has a unique, integrated and secure online/video counselling feature. I don't use that currently but if I do in the future, I know it may be extra cost.

I found it rather frustrating-

I like that it is compliant with Ontario privacy rules

I found it unstable and frequently had great difficulty joining a meeting and needed customer support to help me.

I started using OnCall for the online video capability but soon saw it's potential to support many other administrative purposes. Having a booking button on my website, using forms for intake, makes it easy for those looking for service to become clients. I've found the customer service with OnCall has been the best! It's a main reason, I'm reluctant to explore other options.

Everything is in one place, OnCall is a full client management system integrated with online video platform. Booking (in-person, phone and online clients), cancellations, forms, payment, notes and online video use in one platform streamlines private practice needs.

In group sessions I wish there was a way to hide email addresses from other participants.

Generally good. Customer service is good although I haven't had contact with them for a while.

I like a secure option to offer my clients when they are unable to come in person.

Sometimes, clients have difficulty accessing it from their end even when I've sent the link. In the past, when I toggle from the video to access something else, I could not return to the video. I don't like the limit of 10 for recurring appts. Would like to be able to set that myself.

This platform saves me time and keeps my clients' information secure in many ways: dedicated, secure servers, Canadian, cloud (heaven forbid if there's a fire in my office and paper files are destroyed)... And like I said, great customer service.

Oncall Health has been a lifesaver for my private practice. It gives me back precious time from having to create templates and save separate files, to using their simple to use platform to do notes, process payments, and keep track of appointments. The customer service is bar none! They offer so much support and very quick to respond to any and all questions or concerns. I'm very happy.

The platform is a little clunky on mobile and sends out a lot it emails (confirmations, receipts, etc) to clients. I don't see that as a con myself, but some clients think it's a bit much. Others find it super helpful. Personally, I wish the calendar was more interactive (its functionality is limited compared to say, Google calendar) but this is a minor aspect for me.

Great platform....great service. The team at OnCall is always there to help.

I love the OnCall Platform. It put my clients at ease knowing that it is secure and reliable.

I am only interested in the video conferencing component of the platform but have to pay for all the other services availble....

My overall experience with Oncall Health was great. We worked closely with Simone and Brandon who were both easy to work with and super responsive!

The best thing about using Oncall Health as our EHR system for private practice was by far their customer service. They are responsive and listen to feedback to improve user experience!

A few minor things about this software that has room for improvement. Again, these are minor little things that would just add convenience to administrators and providers. 1.) Populated notes to include diagnosis, therapist credentials and the option for an electronic signature ( I believe this is in the works) 2.) The appointment ID listed within the "notes" section of a client's roster contact so that you don't have to go back to the appointment page to cross reference. 3.) Real time calendar usage for providers using multiple calendars for appointments 4.) Option to "archive" roster contacts instead of deleting them. Or a way to differentiating current/past clients would be super helpful. We labeled them within the client name to help stay organized

Our experience has been great. We have been treated as their number one customer right from the beginning. Very personalized service. Mostly. they are constantly improving the product and expanding their offers.

OnCall allows us to take care of our business all in one app. Having the capacity of group calls using Zoom is a bonus. The company is constantly expanding and adding new features to the app, all of which have made our work easier and more comprehensive.

Sometimes clients have difficulty getting into their calls if they change passwords.

Fantastic!

The platform is simple and it works. The best feature of On-Call is the implementation team who listen and as much as possible, implement what we need.

For our particular purpose, we chose to deselect some of the options in order to keep client communication as simple and effective as possible.

Great for my first year in business but looking for more cost effective ways moving forward

Happy servers are local and emails are answered quickly. Lots of add ons in one place.

I do enjoy the software, have had issues with clients being unable to get answers for trouble shooting issues. Instant messaging delays, intake forms Are no longer being delivered to clients automatically as expected. The amount taken off via stripe is not worth it. Easier to by pass stripe and use e transfers. Set up was not as easy as hoped.

end to end encryption, but other software has that too.

The screen is not adjustable in term of size. It is hard to use the software, as I need to open up other documents as I work with my clients. Please update your software, so that the resolution can be better. I have already followed the instruction on OnCall's website to adjust the resolution - but it does not make a difference at all. Very strong difference compare to other software - like Team or Zoom. CONNECTION - quite often there is a drop in the connection . Most of the time it is not my internet connection, and not my clients' internet either. It was not convenient at all and interrupted the sessions. Not a good experience for me or my clients when that happen.

I was impressed with the ease of use of the software, as I am not a particularly skilled technical professional. The support and training provided through the company was excellent, they are patient and easy to connect with through phone calls or email for support calls.

Although the use of video counselling is a part of the pricing, as a new practitioner it was difficult to justify a higher monthly expense before knowing if video counselling would be a large part of my new business.

Great! OnCall has a reliable and responsive team who genuinely care about their user experience.

I like how simple and intuitive it is for health providers and clients to use. Great new updates are being added based on our requests for features we'd like to implement and from the innovative thinkers at OnCall.

None at this time. My questions were quickly answered by their team and they continue to find solutions for areas where further support is needed.

Easy to use Customer service is great HPPA compliant

Sometimes my client and I have difficulties getting on We need to log out and back in That is time consuming and takes away from the service I’m providing the client

Having oncall health offers a different choice to clients and abilities to be more flexible for supervision.

Easy to use platform, like the option of uploading documents, messaging and video all in one.

It cuts out alot and at times, video does not work.

What I like most about the software is that it offers the capability of facilitating clients by video, increasing accessibility of service. I also like the fact that it adheres to PHIPA & PIPEDA, and it's a Canadian company.

The cost for what it provides is a bit prohibitive.

overall, everything has gone well, easy to use for most

that it is a secure way to do videoconferencing with patients

sometimes the patients have difficulty downloading the app; they "prefer Zoom" etc.

What I like best about OnCall is knowing I'm using a platform that's secure and private.

There's a few extra "bells and whistles" which I don't find are necessary. Occasionally client's have trouble connecting to the video call.

allows us to reach all of Alberta and the Yukon in providing consultation and counselling

we have reviewed numerous platforms and we have chosen to go with oncall for our practice. it is easy to use and confidential. it's now just one click and go

not necessarily a software issue but if the wifi on the other side user is bad, sound and video sometimes gets glitchy

Overall no real issues

My clients enjoy the apt reminders and video easy to use

Basic package is pricey. Additional features cost extra.