About TicketPeak

TicketPeak is cloud-based ticketing and event management solution that automates the ticket selling process for organizers and enables customers to purchase tickets online through desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. This solution automates classes and auditions by providing online registration. 

It also offers features such as classes and auditions registration, event management, events subscription setup, season ticketing, ticket printing and customization and ticket redemption through smartphones or barcode readers.

TicketPeak caters to both box office and online registration-based ticketing needs of orga...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of TicketPeak

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

March 2013

Lindsay from Wallkill Valley Regional High School

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2013

COULD NOT BE HAPPIER!!!

We had decided this year to switch to online assigned seat ticketing so that it would be less work for us during the school day and less lines at the door due to the fact we were always general admission. We went back and forth on whether or not we wanted to do it and i look back now and i'm mad at the time we wasted making a decision because it was THE BEST DECISION we could have made. It saved us SOOO much time and aggravation and kept our lobby so much more pleasant. In the past people waited an hour or more on line so that they got a good seat. Now, people came 15-30 minutes before show time, could walk around the lobby and then go in to their assigned seats. We noticed we also sold a lot of merchandise in our lobby this year because people did not need to stand in line, which was an extra added bonus! DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!! You will NOT be dissapointed!!! Thank you Louis for all your help!!!

Pros

-AMAZING customer service. Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately. I never felt stressed waiting for a call back from him b/c he was so prompt in getting back to me. I really wish all companies had someone as attentive and reliable as he was with ticketpeak. -The site is very easy to maneuver through. At first i wasn't sure what to click and where to go but after playing around a little bit, it was mostly self explanatory and most people would have no problem using it. -EXTREMELY quick in getting our site up and running. It was less than 24 hours from the time i sent Louis our seating chart and we started selling tickets. -LOVE that you can add a jpeg logo to personalize tickets. -It's GREAT that you can add messages on the ticket regarding the show. -the reports the site provides are SOOOO informative and helpful afterwards. -We received a ton of compliments.

Cons

I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

July 2017

Dan from Franklin Opera House

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

Pros

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

Cons

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Response from Apparen

Replied July 2017

Hi Dan, Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

June 2020

Gary from HRC

Company Size: 2-10 employees

Industry: Human Resources

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2020

Seat selection process seriously flawed

Found the problem noted above, so I thought I'd call TicketPeak to let them know about the color coding problem. Guess what? No phone number, no email, in short, no way to report a problem. They think their only customer is the venue. It isn't, the real customer is the one buying a ticket. This is one of those internet businesses that think they can just provide a program and collect money. Wise up, guys. Customers exist.

Pros

Easy to start to use. Other than that, my experience was wholly negative.

Cons

TicketPeak set up seat selection for three options; sold, social distancing, and open to purchase. Unfortunately social distancing and open to purchase were virtually the same color. When I tried to figure out how to purchase a ticket for a show, it looked like all the seats were sold or closed for social distancing. In fact, the show was half empty.

Response from TicketPeak

Replied July 2020

Hello Gary, thank you for the comment. Colors are selectable by our clients. I spoke with our client from whom you were trying to purchase, and the color issue has already been resolved. Thanks again.

October 2017

melanie from the legacy theatre

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Satisfied

Pros

It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

Cons

Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

Response from Apparen

Replied October 2017

Thank you for taking the time to submit a review!

August 2016

Eric from Ozark Arts Council

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Great Customer Support!

the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.