All Bookeo Reviews

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User Profile

Billy

Verified reviewer

Recreational Facilities and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Great product!

It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

PROS

After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

CONS

This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Vendor Response

Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Shannon

Replied September 2018

Rod

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2017

We are a medical facility and Bookeo is by far the most versatile solution for running an office!

Everything under the Sun - and it always WORKS!

PROS

Where do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!

CONS

I can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!

Vendor Response

Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon

Replied November 2017

Lana

Cosmetics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2018

My company is loosing a lot of money because of this application and no support

NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.

PROS

no pros.

CONS

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time. Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

Vendor Response

Hi Lana, I am sorry to read about the issues you are experiencing. You contacted our Technical Support Team reporting this issue and a couple of days ago, and they replied within less than one hour. Our Technical Support Team explained that your customers may not see the Bookeo booking widget integrated in your website because you placed it at the very bottom of a long web page. As a result, customers are required to scroll down a lot before they can see the booking widget. We highly recommend placing the widget at or near the top of the page. Additionally, our Technical Support Team tested the website page where you integrated the widget, and the widget loads in a fraction of a second. If you experienced delays in the past, these can occur if other scripts in your web page (such as the tracker you have for analytics) are slow in loading - this can slow down the loading of other elements in the page. If we can be of assistance, please do not hesitate to contact us. Shannon

Replied May 2018

Tami

Entertainment, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Decent software that could offer more features

Overall it’s fairly good software, but there is always room for improvement.

PROS

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

CONS

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Reason for choosing Bookeo

Features, passing fees on to customers

Vendor Response

Hi Tami, thank you for taking the time to write this review about Bookeo and how it can benefit escape rooms. We also appreciate you choosing Bookeo not only for its features, but also for its pricing model. Unlike some of our competitors, Bookeo does not charge fees to your customers. We only charge a low monthly fee. If you have any questions or need assistance, please do not hesitate to contact us. Cheers Shannon

Replied October 2020

Daniel

Entertainment, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed November 2023

Very upset

PROS

Easy to use. No customer service when you need it

CONS

Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES

Vendor Response

Hi, Unfortunately, since your full name or company name was not provided in the review, we are unable to investigate the matter further. The cancellation process for an account is initiated by following these specific steps: https://support.bookeo.com/hc/en-us/articles/360018198191. Failure to follow these steps will result in the account remaining active, with the credit card on file being charged automatically monthly. Furthermore, depending on the account settings, the system can automatically send the monthly invoice via email to the account owner. The monthly charge shows on your credit card statement. It surprises me to learn that you were unaware of the fact that your account was still active. Regards, Shannon

Replied February 2024

User Profile

Esther

Verified reviewer

Marketing and Advertising, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2020

Lots of potential, great value

If the interface was cleaned up it would have been a winner. Another provider quoted us $6000 per year for almost the exact same features as Bookeo. Bookeo could easily do the job at less than $200 per month... I still think Bookeo has enormous potential. I'd still recommend to anyone looking for an affordable booking platform. Bookeo, I'd encourage you to raise your prices a bit and invest in making it beautiful and I'll be back with 10/10

PROS

Amazing price for features offered. Had a client that wanted to sell courses, book rooms, coaching, subscriptions/memberships, discounts, bundled classes, alternative payment options like deposits, or offline payment, I loved the calendar and resource manager, it offered all the features they needed and seemed like a good deal, and they were on a tight budget. I thought it'd be great.

CONS

In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style. I'm aware I can implement my own CSS to restyle it - but when I attempted I realized some of the styles were generated with javascript and I couldn't over ride them, or there were too many styles to cancel out it was too difficult. Couldn't figure out how to replace the cheesy icons... with a little more time I might have been successful. There were a couple of bugs when embedding in our Squarespace site; whenever we reloaded the page or opened a new page with Bookeo embedded, the student would have to log in again... everyone found this irritating. I suggested to my client to just link to the portal instead but they said no... When I reached out to customer service they denied it was an issue at all - but I admit I barely provided any information on the issue (I thought about doing a screen recording) but I ended up letting it go. I think it would have worked better in a Wordpress setup anyway (more flexibility), so I was planning on testing it there. There's a big learning curve in the back-end management, if you're running that kind of business it's going to take some time to learn! Hire a tech-savvy young person to manage it for you if you can't grasp it...

Vendor Response

Hi, Thank you for leaving a detailed review of Bookeo. I see that you sent a couple of questions to our support team before the end of 2018 - more than one year ago - and did not contact us afterwards. It is very easy to use CSS to restyle the Bookeo interface, both on desktop and on mobile. We have tutorials to guide you through some common customization. It is even possible to create a custom booking interface using our API and hide some icons. A new UI is also in the works. I read our replies, and our technicians explained what happened with the login. If you have any further questions, please do not hesitate to contact us. Shannon

Replied February 2020

Noel

Verified reviewer

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Great booking software for our escape room business!!!

PROS

Tons of flexibility in moving time slots. We are able to really move a lot around based on when customers want to book. Great price. I don't understand what anyone thinks they will get out of other booking software that is better than what Bookeo has to offer. They keep adding new features. There have been a few things really needed that were added over the last two years. These were items we had requested. A lot of people complain about the customer service. While you may not be able to talk to someone, we have always received a response, and it has been nice to see features added that we were hoping for.

CONS

There is still one feature- Hidden Access where you can hide a time slot & have no idea it was hidden. We do this from time to time & have to keep track of it in another software. When a customer uses a gift voucher, if they don't use the entire voucher, the rest of the voucher can't be redeemed with the same code & they have to call us. Most people use the entire voucher in one purchase so it doesn't come up a lot.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Bookeo is the Best

Previously we took all reservations for programs over the phone or email. Our programs are in high-demand and our schedule changes frequently. Often we would go through multiple rounds of back-and-forth with a customer before we were able to book their program, and tracking which requests came first was a nightmare. Bookeo has alleviated so much stress and work hours!

PROS

I love working with the Bookeo team! They have been incredibly attentive, always replying to help requests within 24 hours, and they usually go above and beyond to thoroughly explain processes that are confusing. I also like that we can capture guest information and sync bookeo to our mailchimp and google calendars!

CONS

I wish I could assign more than one resource to a program or tour. We use a lot of resources to run our programs (staff, vehicles, equipment, etc.) and it would be nice to have bookeo track all of these resources.

Vendor Response

Hello, thank you for your great feedback. We are always looking for ways to improve Bookeo, so your feedback will be passed along to our developers. Cheers Shannon

Replied December 2019

Anonymous

1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2022

Easy to use for appointments and reservations

Our clients really like making appointments with our system.

PROS

Easy to book appointments. Syncs great with our calendar. The email reminders work well and are customizable.

CONS

The customer support is a bit lacking. I wish they were a bit more knowledgeable.

Vendor Response

Hi, Thank you for posting this review! We are happy to hear that you've found our software easy to use and that your clients like making appointments with Bookeo. Thanks again! Shannon

Replied May 2022

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

You do not have to look for another booking software

Keeping track of my tour activities

PROS

Bookeo is really a great software. In no time you will be able to put your tours online for booking. Great customer support via email.

CONS

It would be nice to have a customer phone number you can call if you need and answer right away, however that is just a minor thing.

Vendor Response

Hi, thank you for the great review. If there's ever anything we can help with, please don't hesitate to reach out. Thanks again. Shannon

Replied April 2018

FREDERICK

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

FUNCTIONALITY

2

Reviewed June 2021

Fancy cover, hollow on the inside

Calendar scheduling and reminders should be simple, bookeo makes it difficult.

PROS

Information about appointments and clients were accessible.

CONS

Clunky and not intuitive. Too many screens to make one appointment, and the messaging was not consistent.

Reason for choosing Bookeo

Price, however working correctly is worth more.

Reasons for switching to Bookeo

The perception of more function

Vendor Response

Hi Frederick, I read your review and I am sorry to read that you are not fully satisfied with Bookeo. Creating a booking from your dashboard is very easy and requires you to click on a time on a resource's calendar and select the service. If you are creating a booking for an existing customer, you can use the autocomplete function to select the customer, or you can input details of a new customer. Your customers can simply select a service, a date and a time for the appointment and provide their details. Email and txt reminders are automatically sent by the system. If you need any assistance with our system, please contact our support team at support@bookeo.com. They will be more than happy to help. Shannon

Replied June 2021

Ramiro

Environmental Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Bookeo delivers an amazing product!

The Pacific Marine Mammal Center is thrilled with Bookeo's online scheduling and reservation system! It has been very user friendly on both the administrative and customer ends. We were able to successfully integrate it onto our personal website as well as other social media pages very easily. The customer support has been fantastic as well! We have reached out several times and the Bookeo support team (especially Marcia Murphy) always answer the question fully, with supporting examples, within the hour! Bookeo also offers several features and functionality that allow us to make each of our 10 programs unique. Something that could make Bookeo better would be changes to its aesthetics. Overall, the product is reasonably priced, easy, and multidimensional and we would recommend it to any organization or user!

PROS

Ease, Features & Functionality, Customer Support!

CONS

Aesthetics. It would be a nice to be able to change the look and feel of Bookeo on our websites to match certain colors and themes.

Vendor Response

Hi Ramiro, Thank you so much for taking the time to write this review about Bookeo. We are currently working on a new UI. In the meantime, you can customize the look and feel of Bookeo with CSS. Our Technical Support Team will send you an email with instructions. Suzanne

Replied November 2016

Mardi

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2017

Poor Experience with Bookeo

I was a customer of Bookeo for about two months. During that time, I received horrible customer service. They would only answer questions via email. When they did return an email, your questions was never fully addressed. They claim the software is easy to set-up, it is not. Since they will not talk to you on the phone you are forced into paying hundreds of dollars for their set up service. If it is that hard to establish a new relationship with Bookeo, I sure wasn't willing to become dependent on their software just to receive the same treatment in the coming years. Canceling my subscription was a great decision and I found a much better product that is more flexible.

PROS

it looked professional on the surface

CONS

customer support

Vendor Response

Hi Mardi, I am sorry to read that you did not have a good experience with our technical support team. We strive to offer excellent support, and reply quickly to all the inquires. I reviewed all the support requests you sent us, and you never explained what you were trying to set up in your account or what was not working. Without this information, our Technical Support Team won¿t be able to help you with your inquiry. Also, we never sent you a quote for our set up service, as we never received the set-up questionnaire back from you. So, I am not sure what you are referring to in your review. If you decide to give Bookeo another try, you can sign up for a new 30-day free trial here: signup.bookeo.com As you know, all features are enabled during the free trial and no credit card is required to set up the account. In addition to this, we also offer a 30-day money back guarantee. Regards Alice

Replied March 2017

Laura

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Excellent Customer Service

Mainly positive and the customer service is unparalleled.

PROS

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

CONS

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Vendor Response

Thanks again for being a loyal customer and writing this awesome review, Laura. We strive to provide superior customer service and we are very happy to hear that you are enjoying Bookeo. Shannon

Replied February 2023

Jenny

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Great helpful staff

Great couldn't wish for better

PROS

Easy to use and if there's anything I can't undertsnd I can get prompt and efficient help from Bookeo

CONS

Sometimes it's a bit complicated but in view of how much there is to set there is nothing that can be done to solve this

Reason for choosing Bookeo

Because of ease of use and small cost

Vendor Response

Thank you for posting this amazing review, Jenny! We are happy to hear that you've found Bookeo easy to use and that you like the low monthly subscription fee. Please do not hesitate to reach out if you need help, we are always available. Thanks again Shannon

Replied October 2020

Andrea

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Happy customer for more than the 6 years

PROS

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!

CONS

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

Vendor Response

Thanks for the great review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Do not hesitate to reach out if you need help! Thanks again, Shannon

Replied October 2019

User Profile

Jeremy

Verified reviewer

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2019

Beginner Booking Software

Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed.

PROS

Bookeo is super easy to use! My entire staff picked it up very quickly! Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

CONS

Features are limited-- if you have non-standard booking situations, this product is not for you. Resource sharing between items is not possible.

Vendor Response

Thank you for your review, Jeremy. It seems that you needed a rental system, and at this stage, Bookeo does not support rentals. But we plan to support them in the future. Cheers Shannon

Replied October 2019

David

Hospitality, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2016

It can be your solution

As other users of booking software agreed, bookeo does not have the nicest looking system, however the value for money is amazing. For counties were the payment gateways don´t take out your profit (I mean they are very expensive and you get charged to get your money on your local bank), bookeo is the best option to organize your tour company and give a professional service to your customer.

PROS

Excellent value of money. Lots of bookings for cheap. Lots of functionalities for middle and big companies. Multi language Multi currency

CONS

Old fashoned look Not individual buttoms to integrate into your webpage Not conected with latin american gateways

Vendor Response

Hi David, Thank so much for the review. We are currently working on a new Bookeo UI. In the meantime, you can customize the look and feel of the Bookeo widget with CSS. It is certainly possible to get direct links or widgets to specific tours in Bookeo. Our Technical Support Team will reach out to you with instructions. Bookeo is integrated with many payment gateways, and at the moment, for Colombian merchants we support PayPal and 2Checkout. Please do not hesitate to contact us should you have any questions. Cheers Alice

Replied October 2016

Gail

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

I use Bookeo for trail ride bookings for my horse riding tours

It saves me a great deal of time making bookings, as customers can do this themselves. Having a payment facility is great as I have a lot fewer "no shows" as patrons have paid for the experience in advance. My customers like it because they don't have to wait for me to answer an email or return a phone call.

PROS

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

CONS

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Vendor Response

Hi Gail, thank you for the great review! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Thanks again, Shannon

Replied June 2018

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Support is incredible! Whenever I need tech help, you're quick to respond and serve.

PROS

It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

CONS

I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

Vendor Response

Hi, What an awesome review! Thank you so much for leaving your feedback for Bookeo. We strive for the best for all of our customers and we are thrilled to hear your experience! Alice

Replied March 2018

Brennan

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Great service, backed by great service.

PROS

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

CONS

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).

Vendor Response

Hi Brennan, thank you for your great review. Please do not hesitate to contact us if you need assitance. Our team are always happy to help with any of your queries. Regards Sarah

Replied May 2017

Christian

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

I have had only a small amount of trouble, and anytime I think I am stuck Customer Support fixes it.

I love Bookeo Customer Support. They have fixed everything I have had trouble with, they do it quickly and in a friendly manner. They are unbelievably helpful.

PROS

Ease of use

Vendor Response

Thank you for this great review Christian! Please let us know if we can ever help with anything. We're always here! Alice

Replied March 2017

User Profile

Devon

Verified reviewer

Sports, 2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Used bookeo since 2013

PROS

Ease of use. The calendar access is very simple. The price is competitive. They are always upgraded their software.

CONS

Looks a little outdated, could use some polish to modernize the user interface for customers.

Vendor Response

Davon, thanks for the great review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! Shannon

Replied December 2018

diana

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

best I've tried so far

finally I have a page that works like I want. It was a little hard to understand what to do with some of the settings, but your help is very very good! quick answer on email and god descriptions what to do. Even so, I didn't get it, but I am surprized and very impressed you went into my page and fixed all the thing for me :) I will definitly recommend you. :) thank you!

PROS

how to have controll over members, easy set up, simple good overview

CONS

not much, just some few settings i didn't find, but got help with that quickly

Vendor Response

Hi Diana, thank you so much for the wonderful review. It's been a pleasure working with you. Please never hesitate to reach out to support with any questions! Thanks again! Alice

Replied September 2017

kejuiana

2-10 employees

Used weekly for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

very good sheduling system

PROS

easy to navigate. easy to implement. sends automatic appointment notifications and reminders. help desk is very responsive

CONS

could use more features like ability to set up group meetings setting up cancellation policy is confusing

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