My overall experience with Tourwriter has been excellent. Not only is it an invaluable product for a tour agency, the customer support they offer is top notch.

The product is easy to use and is constantly being improved by Tourwriter, introducing new features. I like that Tourwriter can do everything for me in one place, eliminating the need for multiple programs.

There is nothing I would consider a con about Tourwriter. A minor point, especially being in India where internet connection can be erratic, is possibly that there isn't an offline version. When I'm without internet or travelling on a long haul flight for example, I can't attend to my work in the way I did when using Word and Excel. However, this is a minor concern and I would never go back to those draconian days!

Better workflow. Easier to train,cross train. All of my staff can see what has been sold or quoted so nor more confused sales agents trying to figure out what another agent quoted or booked. The tool is easy to learn, so when we hire new staff, it is faster to get them ready to sell.

Putting together an itinerary is quick and easy for our sales agents. Sending the booking request to the vendors is now a process that only takes a minute. Before TourWriter it was a very long process and there was a great potential for human errors. They are always willing to talk about a problem that may come up and offer a variety of solutions. This allows us to decide which solution is best for our company. They have great people working for them who really take the time to listen and explain and never seem to tire of our many questions! Our booking process has become very streamlined and we are now able to hire and train new sales agents since TourWriter is easy to learn and use. We have just completed the set up for our accounting module and plan to roll out the Groups module in the fourth quarter.

If TourWriter had the ability to assign a task to a co-worker then it would be perfect! We would then be able to get rid of the steps we have to add to Asana for each booking we process. Currently, the tasks in the to do list can only be set up for the person assigned to the booking. But we have many team members doing differnt tasks on each booking, so if we could assign them to the person responsible, then we would not have to go outside of TourWriter to do anything!

Terrible. I cant believe i'm still trying to deal with them but once you've invested as much time and personal hours as we have its hard to go back. Don't make the same mistake we did and cut your loses before you even start. Find another system.

It works after many many many hours of implementation. I'm talking 12 months +

The product knowledge of the implementation team is terrible. It has taken us over 12 months to try and get the implementation complete and we were always timely in getting our tasks completed. The problem stems from an itinerary template we signed up for as one of their standard available simply did not work. Then they would not read emails or action them until weeks later this took almost 3 months to get something that should have been pretty much ready off the shelf. Then their allocation system did not work, once again delayed by implementation team not reading and actioning emails we sent noting the errors. Then the API would not send all the data they said it would. Once again no response or action to issues that were raised for months until they finally pulled their finger out and talked through the issues with us and finally they tested it and then they see that it doesnt work the way they say it was meant to and they finally make changes. When they decide to action some changes it can happen quickly but thats once things have been escalated almost as high as they can go. The entire system is better off as a result of our stuggles because quite simply many aspects simply did not work in a way that was logical to even a very small tour operator such as ourselves.

I own a small travel agency called CostaRicaTravelMarket. Most of my decisions are mapped on a grid. I will research fully, select the market options and grade each value proposition. This is the same process I followed when we decided to upgrade our itinerary management software and we hit a home run! The software if fantastic, versatile and very easy to use. I have to say the production of itineraries, reports, quotes, and pricing documents are very professional looking and efficiently produced. I have used it with FIT's and groups and the functionality is great. Definitely designed by people inside the field who understand fully the quirks and nuances our industry has! I have to say for us, it has fulfilled some CRM functions as well. It allows me to keep track of the tasks for each client, and it gives me great reports on supplier actionable lead times and payments. The implementation was wonderful! Alison is the most professional, courteous and thorough implementer and Account Manager ever. I was told the implementation could take anything between 2-3 weeks to a couple of months depending on my pace of response, as a lot of the actual customization they carry out will depend on the client's specific methods, supplier profile, data entry speed, etc. I was up and running in about 6 weeks. Agent presented me with a schedule on how the implementation would progress, all in a logical and efficient sequence. My timing in fulfillment of tasks determined the speed of implementation - on their side they were timely every time. I read some ones review below before writing mine, and I have to say I find it incredible to believe because from my own implementation, I can honestly say I was impressed at the team work they displayed and the flawless cooperation they provided from across the globe to help me advance in a speedy and efficient manner. I wanted my itinerary in a very specific way, I also wanted two other documents to create quotes and area suggestions. They created all three without me having to compromise on any change. I was in awe at how sometimes I felt I was asking for something that seemed impossible, yet agent would take on the challenge and come up with the way to get it done! Every time! I never heard a "oh sorry, no - that cannot be done...." So my final recommendation is you cannot go wrong with Tourwriter! Hands down this is the best alternative in the market and I strongly recommend it. You will not regret it.

The ease of use, the cooperation during implementation, their ability to recreate my wishes to a perfect itinerary that works with the industry quirks specific to my market. Finally, the system is never down!

A few steps in the data entry process could maybe be simplified, but nothing that is big.

Overall very pleased. Price is right, service is there, I like that they "stay up-to-date" or working on tools and services to be up-to-date with technology!

Service, customer support, the fact that they keep updating the software

Would like more functionality with regards to online presence.

Keeps all my data in one place, can access online or offline.

The treatment of foreign currency as an 'inverse rate'

I loved using such an efficient software that allowed me to bring my tour packages to life for my clients. You could add photos and maps or videos to really draw in clients attention. A lot of the information you needed or wanted about a hotel or a restaurant or destination was already in the software to use

There were a few kinks with formating when we would save our finished version of our travel documents but they were easy enough to fix

It's a little hard to get this set up, probably because it is very customizable. Once it is set up, it works really well. Team is friendly and supportive and will work with your deadlines.

Very customizable with the help of their very capable programming team, helps save time and prevent mistakes in itineraries

Really hard to figure out most efficient way to use it at first- so many variables in travel!

The largest benefit has been the dramatic reduction in labor hours needed to produce a finalized itinerary.

There are numerous things we like about the software, but some of the major items: -Ease of itinerary building -Data analysis -Report flexibility & generation

Overall, there are very few things we dislike/like the least about the software. Our biggest problem was the delay of the markup to gross feature. This has recently been added.

Surpassing a six figure revenue stream and still keeping our manual processes was becoming extremely cumbersome and error prone. I never realized a perfect software existed, that was tailor-made to fit a tour operators needs. Tourwriter is extremely efficient, familiar (looks just like MS Office) and easy to pick up. After everything is set up and implemented, the return comes in almost instantly. Our company has been using TourWriter over 5 years now, and I can't imagine how we used to do all of this by hand. Drag and drop itinerary creation, publishing proposal documents, booking supplier services, generating financial documents, its all automated. The only thing that's missing is a built in accounting module to link up to our QuickBooks, but we've seen software with this feature, and the price tag increases drastically. We have no problem sticking to the current export into QB method that's available here. Strongly recommended.

The software is great my issue is with the implementation period

The software is great, exactly what is needed for my business however the whole setup leaves a lot to be desired. The whole setup process has been painfully slow and not designed with my business needs in mind. * From the moment I paid the setup costs I was expected to wait 2 weeks until tourwriter sourced an implementation manager. * Training is painfully slow, sticks to a script and in my experience at least 5 hours was a wasted, they did not judge my knowledge of similar systems and provided a rudimental explanation of task such as creating a folder in tourwriter - I have been using similar systems for 20 years I know I already know how to create a folder and they could see in my tourwriter that the folders were already organised. I have to think was it deliberate just to waste the hours of training? * I was told that I was not expected to use the system for daily business operations for 4 months even though I was paying full price for the licence, I find this ridiculous.

* Again the implementation of the itineraries has been painfully slow. I purchased 5 hours for the implementation of the itinerary to suit my business needs, after receiving my requests I was told it would be a total of 8 hours, now the itineraries are created in (what looks like) PHP coding. Having some knowledge of HTML I have been able to change text, colours sizes and perform basic tasks and I feel for an experienced user the tasks I asked tourwriter to undertake could be completed well within 5 hours, it seemed to me to be simple. To be fair to tourwriter stated they would not charge however I do feel that the coding came nowhere close to 8 hours so again it has made me question tourwriter, Also it is now 10 weeks since I bought tourwriter and I STILL do not have an itinerary designed especially for my business. I do feel that tourwriter work the training and implementation totally around the needs of the tourwriter business and NOT around the needs of the customer. The system itself is great however Tourwriter really need to focus on the customers needs, listen to their requirements and provide a usable system within at least 1 month not 4 months. At present I would not recommend tourwriter due to the continual issues arising from the implementation process.

I have been working with them about 6 years ago and Tour Writer has simplified my daily tasks designing itineraries, best thing is that they keep updating and improving the system to users, they also listen to our suggestions.

Availability of the sales team, support team, implementation was very easy!

Maybe at first the system did not have too many colors, it was only gray, black, white tones.

My company purchased the software almost a year ago, and were told we would be up and running in 6 weeks. We are still waiting to be able to utilize the software to help us. We felt that the person training us on the services was rude and impatient with us, but continued to interface in hopes that the software would come together quickly. We have had nonstop contact with the IT team at TourWriter, and our itinerary still cannot be built as promised. Upon contacting the owner of TourWriter about our displeasure, he proceeded to blame our employee as the reason why the system was not up and running. We have invested thousands of dollars and hundreds of hours into this software and have seen no results and had no support from the TW team. This software is not worth the stress and hassle that it causes.

Is easy to use due our company needs to have very good explain our products

Sometimes we can issues with uploading images into the system

We have been using TourWriter for 10 years now and the software is at the core of our business, enabling us to efficiently store customer and supplier data, match all in itineraries, process book keeping, create custom documents, extract reports, etc. The essential tool for inbound travel companies and DMC in our opinion...

Since beginning researching and comparing the range of software that could best fulfill our current and future needs, we quickly determined that the Tourwriter significantly outshone the others in terms of reputation, affordability, and support. After testing Tourwriter, and with one to one support we began using Tourwriter in Jan 2013. In fact, in addition to fulfilling the requirements of our current situation, the product offers a number of supplementary capabilities that could prove useful down the road. We have access to additional bespoke reporting, at anytime. It is continually being developed, and developers are open to listening to what we as customers need from the software.

This is a great piece of software for those looking to create smart looking itineraries in an efficient manner. The team in New Zealand are very dedicated to getting the product just right for each client - tailoring it where necessary, and the support team in India are highly responsive to problems and really do help in fixing any snags which come up. Of course the product is only as good as the data you load into it and loading hotel and touring information, rates and photos is a big job (which TW will help you with). It's also an ongoing process to keep updating and refining the material, rather than a "one off" and it's done. In summary, I would highly recommend this industry specific piece of software to other tour operators.

Our experience with TW remains excellent on all fronts - the Database functionality works well feeding suppliers through to specific itineraries. The new publishing reports work well and the support that we have received from TW in creating new reports and customising TW for our use has been very good. Our main disappointment with TW is its limited online capability - we feel TW needs to move forward in making itineraries and data available online and also incorporate a map functionality so that clients can get a visual of where they are going in New Zealand

TourWriter is a wonderful software for travel agencies. It has changed the way we do our job helping us saving time and being more efficient! The support and training has been wonderful. It took us a few months to implement the software and start working with it BAU but thanks to the training and support service this process has been easy. Thank you so much for making our work easier!!

Pros: Works great for creating and editing itineraries for people or groups. Deeply customizable itineraries. Great and attentive Customer Service The webinars and videos for explaining features are helpful Report creation feature is great and the TourWriter team will customize your reports so they are as you need them (our suscription entitled us for 2 free customizable reports, yours may vary) Cons: User interface could be a bit more polished, but it's been improving constantly. Adding contact information / PAX information could be a bit more intuitive and comprehensive, especially for larger groups. Currency conversion could be a bit more customizable

All Blacks Tours has been a client of Tour Writer since the business started in 2012. All Blacks Tours utilises Tour Writer software for the day-to-day management of our tour operations. This includes managing inventory, reporting, client contacts, suppliers and production of itineraries. Tour Writer has enabled All Blacks Tours to alter and improve its use of the software as the business has developed and needs have been recognised. Continual improvements of the Tour Writer software means that we are always finding ways of improving our business processes. We recommend Tour Writer to any similar businesses.

When taking over a business such as Hospitality Plus ,which has a long standing reputation for delivering very good service, you tend to feel you need to exceed the standard for your clients to feel confident to continue doing business with you. TourWriter made it possible for me to focus on the level service we delivered because they took care of the technology which made operations feel like a walk in the park.

Great experience customizing tirps.

Amazing software that makes you saving times and customizing trips.

Price, if you are a small company price is maybe an issue, but even that it really saves time and work, worth it.

After searching lots of products to make our Receptive business easier, we partnered with TourWriter a year ago. After a pretty steep learning curve for setting up our 100 or so vendors with what seems like countless options, all is going really well. Their was lots of setup time involved but the TW staff was there to help along the way. They helped us train our staff with one-on-one instruction and the videos are helpful to refresh memories. We recently added a staff person and training on TourWriter was easy and our new employee is up and running with little effort.

This is fantastic software for travel companies: i just love few features which not only saves time but are very handy in day to day operations. like: 1. Client location report 2. itineraries and vouchers are created while you are costing an itinerary 3. group costing (saves you a lot of time) 4. make bookings with press of a button 5. send itinerary and vouchers straight from the system 6. Cloud based system so accessible from anywhere. i can hire staff in India and save cost. 7. No fear of losing data. if initial set up is done properly, can save you heaps of time later on.