ExpertSender

RATING:

4.9

(28)

About ExpertSender

What is ExpertSender? ExpertSender is a stable, high deliverability platform that helps eCommerce stores to grow their revenue with marketing automation across email, SMS, mobile, web and chat channels. We provide advanced data-driven customer segmentation, dynamic message personalization and dedicated support for all our customers. We've been in the business for over 11 years and deliver over 20 billion messages a year for over 1,000 brands worldwide. Best For Medium-sized and big eCommerce stores, but we also bring value to other industries, including travel & hospitality, finance & banking, automotive and media & publishing.
Newsletter wizard

ExpertSender Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ExpertSender

1 - 5 of 28 Reviews

User Profile

Zilian

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

The control of Email marketing in your hands

Company decided for Expertsender and I have to implement and integrate it. Despite each custormer has it owns strategies and needs, I got all support from the team.

PROS

It is a complete platform. It allows to schedule the campaigns as you want. Also it has the possibility to have relational tables so that you can have a small crm inside it. The KPIs and metrics are also easy to understand and really valuable! Also you can work and manage the IPs of you campaigns direct in the platform. Fantastic. Integration with API is easy.

CONS

It is not possible to export the models segments. Sometimes it is necessary to send to .xls and compare with others products.It is not possible to use optout lists, blacklists and exclusion lists in the segment. It is checked only when you send. So if you do a segment, you don't know how many emails you will have in these lists when you send the campaigns (only if you create a list and manually insert these emails in this lists)

Natalie

Verified reviewer

Staffing and Recruiting, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2020

Awesome Web-Based software to store and share the data.

I was not a big fan of this application before using this for my company. Now I accept its powerful and awesome functions to handle my business not even locally but in the international market. It holds all messages and email hub at the same time. Its trial version is available to understand its feature and to choose the application to pinpoint function. Nothing is as good as this software in managing the product’s marketing and detailing. Our customers are happy and so we are, by having this application to reply to them quickly.

PROS

If somebody requires an application with a large memory board and at the same time, transfers or share the data, then Expertsender is an appropriate software for those masses. It possesses the power to store messages and emails and deliver with great responsibility. This diligence is one of the best communication platform for business companies and clients. Guests are comfortable to allocate the product’s detail and reviews. Nothing is far from this awesome application.

CONS

This application is a user-friendly and time-saving product to catch many clients, but the traffic on its storage can limit ate its function so always watch for the segment based storage before saving any data. It provides a good sharing platform for clients and sellers equally. Its mobile version is a bit slow but it plays well in a system with good internet speed. Speedy Wi-Fi is mandatory for its function.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Top Secret Review for Expert Sender

We like our open rate growth. But we still have problem with connections with our database.

PROS

Drag and Drop editor Possibility of creating different Groupon od receivers. High open rate of our newsletters

CONS

Not good UI and UX. Sometimes it's highly complicated to find option or functionality.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

ExpertSender for ecommerce

PROS

The interface is easy to understand. For more tech guys there are unlimited number of opportunities to work with data and marketing automation. Amazing performance for ecommerce businesses

CONS

Few inconvenient thing about manual email creation.

Reasons for switching to ExpertSender

Multichannel messaging and automation

Sean

Verified reviewer

Publishing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Robust and Stable Platform With Excellent Support

Overall positive; and besides just the fantastic and stable technology, I've always appreciated the wonderful support our account has received from the Expert Sender team. They are excellent communicators.

PROS

The consistently reliable speed. It's a solid web based app you can use to manage and deploy emails from any part of the world.

CONS

Reporting - I wish there more layers, more ways to dig into the data within the platform.