TravelPerk

RATING:

4.7

(403)

About TravelPerk

We’re making it easier, faster, and cheaper to book business trips and keep travelers safe and happy. The result is a smoother booking and travel experience for everyone, that also gives businesses all the control they need. With TravelPerk, you can save up to 30% thanks to our unparalleled range of trip options and prices. You can plan every aspect of the trip from one place, and you only pay when you travel. Make the most of your travel budget by easily setting travel policies, managing invoices, claiming back VAT, and tracking your spend. Saving money has never been easier. Our user-friendly design, #1 rated 7-star Customer Care team (who respond within 15 seconds on average), and live trip updates mean that travelers are taken care of at every step of their jou...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TravelPerk Pricing

TravelPerk offers Free, Premium and Pro packages for businesses, depending on their needs of business travel management and support. For more information, see details: travelperk.com/pricing/

Starting price: 

€99.00 

Free trial: 

Available

Free version: 

Available

Easily set up Travel Policies for your company, making it simple to follow and stick to, and you too can benefit from around 90% compliance, like other companies using TravelPerk.

TravelPerk Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TravelPerk

1 - 5 of 398 Reviews

Kelsi

5,001 - 10,000 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2022

Best Travel booking tool out there!

User Profile

Mandi

Verified reviewer

Consumer Electronics, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

A Travel Coordinator's best friend

A super easy answer to quick business travel arrangements. TravelPerk have provided a very personal service to our business and for that we are very grateful - they really have become partners and that aligns them far more with the more traditional corporate travel agent without the heavy price tag. We book a lot of very difficult travel itineraries and TravelPerk is always happy to step in and put in the grunt work which saves me a huge amount of time. Customer service is very accessible and very good and when I am away from the office they are always happy to pick up my travel bookings on behalf of my colleagues, which is way beyond the call of duty. Their offices are filled with very enthusiastic staff who are clearly happy to work in such a fab environment.

PROS

Our business has been utilising TravelPerk for well over a year now. From the very start they bent over backwards to ensure that we had the support and assistance we needed. The software is super easy to use, my favourite part is that the price on the front end matches what you pay at check out - many of these platforms are misleading with their prices which is frustrating for a busy Office Manager. Easy to set up new people, cost centres, policies and to monitor travel spend.

CONS

I do wish we could earn rewards on hotels. A more extensive mobile app would be very useful.

User Profile

Avital

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

TravelPerk is light years better than any business travel solution in the market today

We get more visibility, less overhead and managed to save 23% on our global travel spend compared to the travel agent we were using before

PROS

IT JUST WORKS!!! Unlike all the old corporate booking tools out there, TravelPerk is neatly designed and lets me book a trip for myself or for others in minutes. They have a huge inventory as they are integrated not only with Amadeus and all the old GDS travel networks with Skyscanner, Expedia, Booking.com and all the online inventory we are used to finding online so I always get the best options. I don't have to browse multiple websites, it's all there in one place, with my travel information, documents, and preferences. On top of that, if anything goes south, they have an amazing 24/7 customer support so it's like having your own personal travel assistant

CONS

It would be great if I could check-in directly without having to be redirected to the airline website

Lisa

Mechanical or Industrial Engineering, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

Where are all the True Reviews? This site is a joke.

We have had non stop issues. Booking requests taking weeks to be confirmed. Booked flights being canceled and receiving no notice from the Travelperk on need to change days. Hotels being confirmed and paid for on the Travelperk end and not actually being confirmed our paid for by the 3rd party platforms like Booking, or Hotelbeds being used by TravelPerk. Flight modifications request taking days to process. Customer Service is basically worthless. I've had to hound our account rep to get anything resolved.

PROS

The back end of setting up travel policies and tracking travel is decent.

CONS

Too many to list. Trip confirmations have taken us up to 5 days to receive (that after hounding our server reps). Good luck getting help from a competent customer service rep if you have to modify a trip or if you have a issue like they never actually booked or paid for your hotel like they confirmed. This site has turned into a nightmare for our employee travelers and I would caution anyone considering. Their service is so unreliable and plain bad.

Reason for choosing TravelPerk

Chose due to the positive reviews that are clearly bought.

User Profile

Daniele

Verified reviewer

Real Estate, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Great tool, great support

overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

PROS

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

CONS

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon