We get more visibility, less overhead and managed to save 23% on our global travel spend compared to the travel agent we were using before

IT JUST WORKS!!! Unlike all the old corporate booking tools out there, TravelPerk is neatly designed and lets me book a trip for myself or for others in minutes. They have a huge inventory as they are integrated not only with Amadeus and all the old GDS travel networks with Skyscanner, Expedia, Booking.com and all the online inventory we are used to finding online so I always get the best options. I don't have to browse multiple websites, it's all there in one place, with my travel information, documents, and preferences. On top of that, if anything goes south, they have an amazing 24/7 customer support so it's like having your own personal travel assistant

It would be great if I could check-in directly without having to be redirected to the airline website

overall the tool has been a great discovery, i think is one of the best platform for travel management, and the in depth analytics allow for an efficient cost control

the tool is very easy to use both from admin and user side, but the customer support is the real deal here. Both the commercial and the technical support available from the platform are irreplaceable

sometimes travels failed to be completed due to seats being already taken, is a minior issue but one i hope travelperk will be able to fix soon

We have had non stop issues. Booking requests taking weeks to be confirmed. Booked flights being canceled and receiving no notice from the Travelperk on need to change days. Hotels being confirmed and paid for on the Travelperk end and not actually being confirmed our paid for by the 3rd party platforms like Booking, or Hotelbeds being used by TravelPerk. Flight modifications request taking days to process. Customer Service is basically worthless. I've had to hound our account rep to get anything resolved.

The back end of setting up travel policies and tracking travel is decent.

Too many to list. Trip confirmations have taken us up to 5 days to receive (that after hounding our server reps). Good luck getting help from a competent customer service rep if you have to modify a trip or if you have a issue like they never actually booked or paid for your hotel like they confirmed. This site has turned into a nightmare for our employee travelers and I would caution anyone considering. Their service is so unreliable and plain bad.

It's a free tool that combines the perks of searching for your own flights and hotels online (no travel agents involved, so much faster and more dynamic) plus the advantages of having all the expenses and reports in one place. They also have great support line- you can actually talk to someone (not machines) that can fix any issue with your travel, like a travel agent would do. We had to change a flight and the process was super smooth and easy. And, IT'S FREE!

We use Airbnb rather than hotels quite frequently.. You can ask TP support to book Airbnb, but an automatic integration with Airbnb would be nice.

My experience is really good! I've never had issues with any reservation despite of travelling very often. Customer service reacted immediately when I was left on ground in Belgium by airline cancellation. Even it was at 1 am in the morning, they booked a hotel for me and make the situation less stressful. Very satisfied with Travelperk!

It's very easy to use to build the trips, the addition of hotel reward cards was a plus

Some hotels availabilty, not easy to find roundtrips with 2 airlines. Also not being able to make some changes but having to make an entire new booking.

Firstly, the platform is very user friendly! It allows team members to organise and control their own trips within a Travel Policy set by us which is really handy! Furthermore, it's simple to use when organising big group trips too! But I would like to focus on how helpful the TP team are; fast response time, great support feedback and also give great advice! Understandably, this current situation is difficult for the travel industry, but the TP team have been nothing but great! Shout out to [SENSITIVE CONTENT HIDDEN] our account manager!

For the moment, I am happy with how the software works!

It's a good tool for managing travel expenses for bigger teams, it saves a lot of time for HR/Finance teams but at the same time the experience for users is not the greatest as the platform has issues.

Good selection of hotels/travel options, easy to access all relevant information (price, description, details).

Platform has a few glitches when it comes to the actual booking and that can be quite frustrating as an user.

First, we use TravelPerk to book all business travel for our sale employees and appreciate the most, that finally we found a service that provides one invoice for all. In the past, we needed to book everything separately and take care about the invoices, which is always more struggle than fun. This times are over thanks to TravelPerk and their great product. Second, the User Experience of the product is outstanding. It's intuitive and easy to use and every single sales employee can book their travel now by themselves thanks to the option to implement your own guidelines and policies.

Would be great to be able to book different airlines and provider in one trip. Instead, you need to create two trips right now to achieve that. But this is nothing minor, just a plus for the future.

I enjoy this tool because it helps me a lot in creating my business trips, the overall process is good: discoverability of the options, selections, request approval and support are at very good level.

The flexibility of creating the trips and also the usability of the entire platform. Furthermore I noticed a very good increase of connections with Rail lines, Airlines, etc.

Not all combination of trains can be created, so we need to create different tickets for that.

Takes the hassle out of finding and reserving travel. Most importantly saves valuable time when arriving and leaving your destination as the payment and booking is all taken care of!

TravelPerk takes all of the hassle and unknows out of booking travel. It is clear to see the company policies and navigate the system to view only travel within the corporate policy. The approval workflow means I can see when my trip has been approved and I have the ability to add a PO number to the booking. On arrival at the hotel it made the check in and check out process very simple, quick and efficient.

I had to chase up the approval as it said my booking was sent for approval but I had no reply for a few days. It would be good if the approval persons name is there so I know who to chase. Maybe also a reminder (if there isn't already) to the person who approves after say 24/48hrs.

Implementation has been easy and flawless. It has helped us manage our Travels and Expenses like never before. Great UI and really simple to use. Monthly invoices, good pricing and probably one of the best customer support out there.

UI is beautiful you can tell how much work has been put into their web interface and the simplicity of booking trips is stunning.

Sometimes, their suppliers (Hotels) will insist that you pay your room before leaving although it has been paid already. Adding a function in the APP/ confirmation E-mail with the voucher so you can show it to the hotel would be perfect.

Always was a positive experience even when issues arose. Always found what I wanted or better, from having transitioned to other mediums for professional transit, moving to TP was a great deal for all users (and I assume related managers). Seemingly better value for money, but certainly smoother operations for us users.

-Customer Support ! Always professional, quick and actually supportive. Cases are handled with care and depth. CS sometimes proactively reaches out. -Smooth and user friendly.

-I have experienced hotels being listed although they do not use TravelPerk

This app is very recommended for booking and scheduling all your business trips. Great support team.

Sometimes there is a misunderstanding with the conditions of the booked trip, but their support team always fixes the problem.

We have made travel bookings for our clients. It's easy to book through TravelPerk. convenient and fast Impress our customers allowing me to continue my business. and can also compare the price, making it possible to save a lot of costs User-friendly design Efficient customer care team On average, replies within minutes. My customers want to cancel their booking or switch to a new itinerary right away. i feel really awesome

Quick and easy booking Quick troubleshooting and very good booking options.

Customer support never resolves issues during live calls, but 100% say we'll get back to you via email without giving an estimate of when. (despite being asked to provide estimates)

It's designed well, easy to use, and has all the features you may need to book your business trip right in the app: flights, trains, rental cars, hotels, etc. If you want to book something outside the app (an Airbnb, an airport transfer or something), there's even a Concierge service that can do it for you. Very convenient, definitely recommend!

Once I needed to cancel a flight because my business trip was canceled, but I still needed that flight for personal reasons. Because the cancelation needs to be first processed by TravelPerk, it's much slower than canceling with the airline directly, which means you don't know if that ticket is going to be available on the airline's website and when. Somebody else can end up buying it before you get the chance. So I had to find a different flight. But that's a very specific situation. So no hard feelings.

- Easy flight booking process - Flights sorted by the best ones - Filter flights by company policy - Flight check-in reminder

- integrate with airlines to know the check-in status, and display this status and check-in data in TravelPerk - maybe adding some resources about the flight process (allowed bag weight, online check-in process, general guidelines for first-time travelers) would be great, this will make the user doesn't need to navigate to the airline website.

It is a nice platform as long as everything runs ok. Once issue appears, they just blame their partners instead of solving it.

Fairly automated option for manging your business trips

Poor customer support, they are just a reseller, not bearing any responsibility for possible issues.

I am very happy using TravelPerk to book all of my business travel. Online booking is convenient, but I know I can rely on effective and kind customer service to help me when there's been any kind of travel glitch. They have even been able to secure refunds in times when there was not one guaranteed.

I really don't have any complaints. There's nothing I'm unhappy with in my user experience.

Saved me Quite a few times.

The most perfect customer support, friendly, always there and helpful, switching flights, getting refunds. They almost feel like colleagues from another team.

Flight bookings always take 20 between the search and the payment, probably because the providers target business bookers with increased prices... Also looking to have a "My favorite" section, or having an integration of Airbnb.

It's very simple and easy to use and makes our lives so much easier to be able to book everything in one place!

I think the approver/submitter/group set up is quite confusing when adding a new person

safe time, and have a better overview

Easy to handle and confirm all employees business trips. All the invoices come through a catchall mail and our accounting department not hassling around to search for all the invoices

providing soon, but not yet the possibility to compare prices. Sometimes travelperk do not match the flights like other search webpages.

We mainly use TravelPerk because it allows us to use the points we acquire through using the credit card system, Divvy.

Working with everyone at TravelPerk has been great. From answering initials questions, through implementation, and during use. I think their biggest strength is their team. Having another group to help with logistics and answer questions is fantastic. They're great at helping answer questions, and make adjustments as needed. It takes a lot of worry out of the process.

Visually it's not as intuitive as I would like. And sometimes after we book flights, it's hard to share all of the details with other team members.

Very positive - flexible when booking travel and accommodation

It is easy and quick to use both the app and the website, and if you encounter any difficulties, the charming TravelPerk team rush to your aid. Lovely to find such good service and tech in one place

Sometimes they take a while to find the best solutions but not really their fault

very easy to use, the customer service is very efficient and fast

The website is so easy to navigate and the variety of products, especially the addition of being able to book transfers and trains. The customer service is exceptional.

sometimes you can not find a flight for specific companies