Userlytics

RATING:

4.6

(49)

About Userlytics

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions. Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live con...

Userlytics Pricing

Custom project – $99 per participant Enterprise – $69 per participant Limitless - $69,000 unlimited participants & concurrent studies

Starting price: 

$69.00 per year

Free trial: 

Available

Free version: 

Not Available

Dashboard Overview

Userlytics Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Userlytics

1 - 5 of 49 Reviews

User Profile

Maksym

Verified reviewer

Information Services, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

10 Out of 10, absolutely love it

Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try.

PROS

We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none. We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively. One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.

CONS

We absolutely love it. For our company no cons.

Mike

Financial Services, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

A more reasonable alternative to the biggest players.

Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all its competitors for a really reasonable price tag.

PROS

There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.

CONS

We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.

Reason for choosing Userlytics

It met our needs for the types of studies we wanted to run and the cost savings we needed.

Reasons for switching to Userlytics

Primarily we switched for price reasons. As a small team, the unlimited pricing of UZ did not benefit us that much compared to the more flexible credits of Userlytics.

User Profile

Esther

Verified reviewer

Design, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2022

Ghost Town (Participant's Perspective)

PROS

Userlytics offers a great opportunity for regular folks to share opinions and experience that could impact business decisions for the better.

CONS

As a participant, there's barely anything happening on this site compare to their competitors. It almost always feel like a ghost town.

User Profile

Krista

Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

User friendly and efficient

I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!

PROS

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

CONS

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

Reasons for switching to Userlytics

Pricing and not as strong of a platform as Userlytics for reading results.

Jennifer

Computer Software, 501-1,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed July 2021

Userlytics is a robust and inexpensive testing platform

Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.

PROS

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

CONS

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

Reason for choosing Userlytics

It seemed to have the same core features at a fraction of the price.