I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time.

This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc. For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that.

For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many.

UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind.

1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging.

1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form.

My overall experience with UserTesting platform is good because it was able to help me determine user experience hurdles which my customers were facing. So, I could combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once I fixed those high priority usability issues, I saw a high lift in customer engagement, drop in cart abandonment and spike in conversions. Hence, the dollars invested in UserTesting to test my website more than paid for it.

I use UserTesting platform to do website usability testing for my own e-commerce site. So, I can know if my customers are having issues with how my website is designed or if its content is not relevant to customers' expectations. I hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did he find the content per his needs. I was able to improve conversion rate and revenue driven from my e-commerce site through UserTesting.

I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. If UserTesting team can ensure testing equipment used is of highest quality, the insights gleaned from those tests will be more reliable and actionable for e-commerce businesses like mine. Additionally, sample size of user tests is sometimes too low to trust the results. Because only one or two testers may have tested a specific use case. So, the user testing team should ensure minimum number of test results.

With testing 50 sites, I would say that except the issue above, the site it very good to use and very simple. Its not over complicated, therefore very easy to navigate. It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly, respectful and happy to listen

The dashboard is very easy to use. The tests pop up with a sound and you can work through the qualificaiton questions very easily. The admin area is also very easy to understand and use to tell you how much you have earnt and how much is pending.

The thing i dislike the most is that there have been a number of occasions whereby I have qualified for tests, both $10 and $60 ones and when I qualify for it, it suddenly tells me the test has expired and I miss out on the oppertunity to earn because of a buggy dashbaord.

I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business.

I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback.

Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use.

It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it.

The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go.

The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests.

The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software testing. We can easily make pocket money by giving genuine reviews that can help customers to buy the product. Also it is beneficial for both the user and tester as a user can get opinions regarding their software product from wide range of ethnicity whereas a tester get paid for the reviews which he or she will post. The main thing I just wanted to share is that the platform provides an intuitive experience through the minimal and effective UI/UX experience for the user.

According to my opnion I am not getting anything to hate. And also usertesting platform is improving day by day by making their user experience intuitive.

This software is great all around. It is an opportunity to earn extra income on the side all while giving your opinion about using certain websites. Easy work. Every time I have come across glitches in the software, I have had great experiences with customer support. Fast response and always help solve the issue.

This software is simple to use. It is very self explanatory and I get paid for my opinion about the website I am testing. If you are accepted as a tester, it is well worth your time for short testing sessions that pay at least $10 each.

I wish I had more opportunities for multiple tests a day to ultimately earn more extra income on the side.

We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success.

My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner.

Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage.

I've been a participant in their tests. The recording app is light, doesn't affect the performance of user's PC, and the pay is competitive.

Clear and transparent rules and guidelines for their tests. They ask their testers to be as thorough as possible, and I am certain, that the feedback coming to the client is accurate and worth the money.

Literally nothing. They are fair and their UX testing gets the job done.

We primarily test our messaging and marketing materials through UserTesting, and we have found this platform to be essential to supporting iterative processes. Being able to test through UserTesting has encouraged our stakeholders to ask questions and contributed to stronger content overall. UserTesting also provides unmatched customer support through chat, phone, or email. The training provided by the online community and the support is exceptional when it came to launching our first tests through UserTesting.

UserTesting is intuitive and provides a multitude of templates for quick test deployments. It has changed the way our stakeholders think about qualitative feedback, and they frequently ask if we can test ideas through the platform. We have found that the participant pool is sufficient for targeting the exact participants that we are looking for, and the additional screener questions are easily customizable. The tools for creating highlight reels are easy to use, especially when it comes to assembling highlight reels through the available tagging feature. Plus, we have started to investigate the available integration with Slack to quickly share results.

Integrating UserTesting was difficult, as our stakeholders are primarily scientists that lean more on quantitative data. The metrics provided in UserTesting are not considered as a statistically significant sample size, especially since our license is limited to 5 participants per test. Now, however, UserTesting an essential part of developing our marketing materials. In addition, after witnessing the benefits of utilizing UserTesting during prototyping stages, our software teams wanted to join in and use the platform for testing during app development. The opportunity to test on mobile devices is exciting.

User Testing enables me to get in front of the right user provided you're crafty with how you screen your participants. I've used them to conduct usability testing, user interviews, and comparative UI research. It enables me to reach potential users that, for business reasons, I wouldn't have access to in order to conduct user research.

They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

Their plans come with limits on the number of participants per study, if you want more participants per study you have to pay more. Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious. When you need to replace a participant for one reason or another they make it a little difficult to accomplish. You have to either give the participant a bad rating or report an issue with the video. For such a common issue you'd think they'd have an option to directly replace a given participant.

I am helping my designers and product owners get feedback on new concepts, redesigns, or existing products.

The quick turnaround on studies is the best part about Usertesting! I am able to launch a study and get results in a few hours. It is also very flexible, you can bend the platform to your will.

The users on the platform tend to be "professional" testers. Profesional meaning that they do testing so much that you have to screen carefully if you are looking for somebody that is more like your typical user.

It's a great way to make a bit of pocket money on the side, if you're sitting at your computer for work all day anyway, and have a bit of flexibility to take a 10-20 minute break on essentially no notice. Overall the software itself is really easy to use. Even someone with little IT knowledge could probably figure it out with all the instructions they provide every step of the way.

The software itself is VERY easy to use. It has a lot of walkthrough instructions (even when they put out mandatory new releases and changes are made to the UI). They make it really simple to understand how to use it. Step by step instructions, and the UI is laid out in a very easy-to-use way.

Seems like it must be a resource hog. Every time I use it my fan starts running, the computer seems to heat up a lot, etc.

going good.

It is a very helpful app for those who want to earn only online or only sitting at home. I am using this app and earning a good amount of money I recommend this app to my friends and they are using it too.

so If the tests will come several times a day it would be helpful and live test conversation cancelled itself sometimes.

It's decent at best for making a little bit of extra cash, but don't expect to be making more than 10-20 bucks a week with this. The customer support is slow and there are better testing websites you can participate in.

Testing on the computer is very easy and the only thing that needs to be installed is an extension, everything else is done by Usertesting. The payouts are also very consistent and always come at the same time.

The tests recommended to you are irrelevant 9/10 times and finding one that you can actually take and earn money from is much harder than it seems. Mobile tests are also extremely glitchy and sometimes don't publish properly. The payouts also take 7 extra days from the actual test to transfer.

Working with UserTesting is a really wonderful experience overall. I enjoy completing the tests and providing my opinion on the prototypes. Some tests can be really short and other tests can be really long. They usually are very good about letting you know how long a test will take.

I really enjoy UserTesting's entire platform. As soon as you come to the home page, you already get a good feeling about the site. UserTesting gives you a chance to make some money by testing different prototypes and websites if your answers to the screener questions match. I really like how the tests are conducted and the entire interface of the platform.

I really don't like how customer support can take a while to get back with you. I think they need a better way to offer support to its users. They could offer a live chat option if the issue is very urgent.

It's been an amazing experience, not only because you can get a decent compensation but also you learn a lot about all sort of things it's not limited to what profession you have, the test are in general fun

It's easy to sign up as a tester: You must be committed to giving good and honest reviews by speaking your thoughts as you browse through the prototypes or surveys. As a tester is easy to identify what kind of user test is. You can even do a test from your phone

Sometimes the client prototypes fail. The recorder can cause problems, it's limited to use only in Chrome

Super easy to user. Great customer service. 100% recommend for remote testing

Absolutely love the quick turnaround times for small scale usability study recruitment. Additionally, they have excellent customer support service on deck to help with any issues you might run into while testing. Appreciate the ability to sample across the globe.

Their screener feature is extremely cumbersome at times to deal with regardless of PC/browser combo. The screener also does not allow logic which is limiting when recruiting specific demographics

I like how comprehensive the offerings are within their ecosystem. I especially love that they've brought in tree testing & card sorting under their umbrella rather than partnering with Optum Workshop

Pricing is honestly the biggest deterrent for many SMB organizations. Create a more affordable tier that comprises of the core features!

Not very good, screening of the tests that they send you are not aligned to your profile so even if they assign you tests you are not able to do it because the test does not match your profile.

I like the fact that it helps you to get some extra income, and the process to get in is not that complicated, also the UI is friendly and easy to use, and the fact that you can test on your PC or mobile increases your chances if the tests are for you.

They do sent a lot of test, but even if you completed your profile, and they now the kind of test you are able to do, when having a new test they make a pre screening, and regularly the questions of the screening do not align with your profile, and then the test that they assigned to you, you can not do it because it does not align with your profile? is not that supposed to be taken into account when sending you the test? I have received lots of test and none of them 0, are aligned with my profile, I always lose the test on the screening, so there is something that is not aligned here.

Very Good! It been a great way to pass the time when i dont have much to do

I like that the payment plan, it works really really well compared to different testing sites

i feel like the pre screening can be too picky sometimes and it could take along time to before you can actually get a survey

Honestly, I wish I would have discovered UserTesting years ago. It's a great way to earn supplemental income testing websites and apps. Simply voice your experience testing a website and submit your review. You must monitor your dashboard constantly in order to get first dibs on most tests. The only drawback is not qualifying for many of the tests because the are catering to a specific demographic.

Once the program is installed it's very simple to get started reviewing and testing websites. They pay promptly to your paypal account every 7 days. Good technical support is available if needed.

You might not qualify for all the tests available, so you have to be diligent in checking for new tests.

A decent option for moderated usability testing. If you ignore the more experimental features, it's got everything you need.

Easy to set up, with all the standard tools: screeners, recruitment, and moderated testing. Note-taking is particularly good here, and making clips from the sessions is easy and quick, which saves time overall.

The "automatic highlights" feature is somewhat problematic; although it could be a useful feature in the future, at the moment it feels somewhat unfinished and can distract from the main pain points in a session.