365villas Software

4.72 / 5 (101)

About 365villas


365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments.

365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time.

Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also helps users build websites for their property rental business. Additional features include automated emails and messages, staff management tools, a payment manager and business reporting.

Users are billed monthly based on number of properties. Support is offered via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

101 Reviews of 365villas

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(78)

4 stars

(20)

3 stars

(2)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

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Showing 1-20 of 101 reviews

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December 2018

Elizabeth from Bayside Cottages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Best Solution for Our Lodging Businesses!

AWESOME. Just great. Sure, a couple things could be improved, but 365 is head and shoulders above all of the competition. They have a useful, modern product and a helpful, responsive staff. We are very grateful to have found them.

Pros

There are so many great things about 365. I did a TON of research on different CRM options before settling on 365villas. We are a 14-unit vacation cottage business, and for us 365 was the best by far. They are a breath of fresh air.

365villas does all the things that you'd expect of a modern lodging CRM: calendar sync, online booking from your website, billing, contracts, email management and automation, promotion codes, etc. It is set up with automation and simplification in mind.

Many competing companies look shiny and new on their sales website, but the feel and function of the user experience is straight out of the '90s. Not so with 365villas, which operates and feels completely modern, both for the business owner and the guest/customer.

Another common pitfall that I discovered with other CRMs is that hidden fees appear only after you are well into your trial. It's common to charge fees for calendar sync or channel bookings, although these fees aren't mentioned in the sales process. Thankfully, 365villas has been completely above-board. While not cheap, it is reasonably priced and what you see is what you get. The simple channel calendar sync is included in the price. Works great for us!

Most of all, I'm impressed by the people at 365villas. They respond quickly & thoughtfully to questions. They consistently show willingness to engage - and actually solve! - issues we mention. They clearly care and keep working to improve.

Thank you, 365villas team!

Cons

I've heard that a QuickBooks sync and an app/better mobile experience are on the way. We are very much looking forward to both. Hopefully the sync solves our long-time (from way before 365) headache of having to manually associate income to the correct cottage within QuickBooks.

For us, two improvements would be of tremendous benefit:

1.
I wish that there were a good way to handle group bookings! We get plenty of groups booking multiple cottages under one reservation. In the current system, a family group renting 5 cottages must sign 5 different (nearly identical) contracts, pay 5 deposits, pay 5 final payments, get 5 sets of automated emails, etc.

2.
Payment collection could improve. We typically receive bookings months in advance, so we take a deposit upfront and a final payment before arrival. 365 automates this, which is great! However, if somebody books a cottage for next Tuesday, the same deposit and first payment are still automatically charged separately. There is no way to customize the individual guest's payment schedule.

Payment collection would also be hugely improved if 365 stored the guest's credit card number so that we could manually charge it upon their departure. Guests expect you to store their card and run it when they check out, as hotels do, and most guests are confused by the fact that they have to give us their credit card twice.

June 2017

Ben from Astbury Formentera LTD

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

These are the people to work with!..... 365 software has helped us transform our business

We have been able to drive the business forward using this software. Our time has been freed up to spend on other areas of our business. The module reduces day to day administration (IN A BIG WAY!). Our clients have never once complained or objected to any of the output or automatic emails which use clever substitution codes that create bespoke emails.

Pros

We are a company of 35 years so we know a thing or two about processing reservations.
For such a multi-faceted solution, this package is very easy to use and understand.
Bookings are quick to enter and amend, and payment tracking is highly accurate.
The user interface is clean and clear.
Properties can be managed together, or individually so the package works for larger companies as well.
Pricing, minimum stay, arrival days can be set within the season bandings and these parameters can be set for all properties or individual properties.
Correspondence (general emails as well as auto-generated emails) are tagged the corresponding booking.
The auto-generated output saves us hours (every day), and customers are kept reliably informed about the status of their booking, so our office now runs more smoothly.
The system is multilingual and multi-currency, but simple to navigate and employ (we use both, daily).
Reporting and accounting modules are accurate and useful.
There is functionality that you would never think could be useful, but in time this comes to make sense and brings more productivity.
The customer service is excellent, as and when issues may arise or if bespoke changes are required, the team are quick to act or can suggest intuitive work-arounds.

Cons

Some software update bugs can cause the odd glitch, but these are minor and are quickly fixed.
The search and booking on-line software is not multilingual (yet) although I understand this is functionality that may come in time.

October 2016

Mike from Playa Breeze

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Glad To Be Onboard With 365

As a small property management company with an outdated website and a reservation system we wanted to modernize and update in order to attract more business and grow our overall business if desired. Along with a local web designer we created a new website and began an intensive search for a reservation software company. Our team of three, two of whom had experience with vacation software companies, searched for a company that would best meet our needs. After several weeks we narrowed our choice to two companies, one of which was 365 Villas. We then signed up for a 30 day trial with both companies to see how they performed side by side. We received live training and online tutorials from both companies keeping a completely open mind from the beginning. It was a lot of information to absorb especially demoing and training with two companies at the same time. In a short time it became evident to all three of us that 365 Villas was our best option. 365's integration with our own website along with the outstanding customer support and training we received from them made 365 the clear choice. In addition, cost, although not the primary concern, was more favorable with 365 and provided us with more included features at a lower annual cost. As we became more familiar and comfortable with 365's layouts and features we found a few minor details that didn't work quite as well as we had hoped. These were not critical and dealt more with visual presentation of 365 calendars on our own website than any thing technical but we decided to contact 365 anyway. We didn't expect much of a response but we immediately received a reply stating that they had looked at our website, concurred with our comments and had already requested that their designers see what they could. A day later, our requested changes had been made. 365 has given us all of the features and support we need to improve our service to our guests meanwhile simplifying and automating many of our own daily communication and bookkeeping tasks. There are many features that we have not begun to use yet but as we continue to learn, we feel that 365 will continue to provide us with all of the tools (and then some) to improve our own services. In an age where customer support and service are nonexistent, 365 has demonstrated a real interest in communicating with, responding to and in fact partnering with us to make our business better. Thank you 365!

Response from 365villas.com

Replied October 2016

Dear Mike, We are delighted to have you as a client. We know we were competing us against Lodgix. We have a great respect for their platform. We strive to match them with comprehensive feature functionality, but surpass on ease-of-use and cost-benefit. More generally, as you have kindly indicated, we believe servicing our clients and doing what we can to respond to their unique challenges and needs is the most important thing we can do for them; and that's what we'll continue to do for you. We tremendously appreciate your thoughtful review and look forward to ongoing collaboration with you and Playa Breeze. The 365 Team

August 2016

Kieren from Mountain Plus

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Great software, even better service and responsiveness

I spent a lot of time going through various options for my small property management company, trawling through reviews and watching demos. 365villas was decided upon as the best option for me in particular for the all inclusive package available, including website, customer management/reservation system, booking platform, and importantly channel manager. The website is a Wordpress template, with the possibility to add on plug ins as required. At this stage, we have not added any plug ins as the base offering is complete and covers our needs. It is however good to have an experienced support team there to advise and further develop the site in the future. Each property has it's profile and booking form, and the recently updated photo gallery looks good and works well. The reservation system covers all bases for me at this stage, and the automated processes have already saved me a number of hours in admin time. In particular creating quotes and rental agreements is very quick and easy once the templates have been set up. The channel manager link works well, any issues here have tended to be between the channel manager and the channels themselves - the link from 365villas to Rentals United is good.

Pros

Ease of use, quick to set up, and clearly understandable. I am by no means a tech genius, and have easily set everything up myself with support from 365villas when required.

I have asked for a number of changes and tweaks to the software to suit my needs, or to enhance existing functionalities. Each request has been quickly and efficiently responded to, and in general changes are made with little fuss. I have also requested a small number of paid development tasks, specific to my needs, which have been accepted and completed at a very reasonable cost.

Cons

Some non-core functionalities could be further developed, such as certain aspects of the reporting and accounting modules, but to reiterate my above point, the team is constantly working on development and open to user suggestions.

December 2017

Andrea from Aparthotel Mozambique Lda

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

A product easy to use and complete, an important support for the growth of our company

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Cons

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

February 2019

David from Hays Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

A very strong player in the marketplace

Our business manages vacation rental properties on behalf of property owners. 365Villas gives us a robust platform to integrate all of our operations, and works well with third-party tools that we value. It's been a tremendous boost in the organization of our company using their platform, and our guests and clients have consistently been happy with the UX they are exposed to, as well.

Pros

We've been working with 365V for approximately 1 year now, and have been very impressed with them from the beginning. While there were some bumps getting started, and some points that needed to be worked out between our systems and their integrations, they have since made massive upgrades and improvements in their platform, and it has been a fantastic user experience. Automated messages work very well, booking management is easy, and their integrations with powerful channel management and yield management tools work very well to dramatically improve our operations. I also appreciate that they operate on a per-property that gradually scales down, which I find is far easier to absorb into the growth of business.

Cons

At this point, and with their recent upgrade, we are very happy with the platform and I cannot find any specific points that I feel are any better addressed by any other provider. It could conceivably be better if some of the more robust systems (like channel management and yield management) were wholly-encompassed in the platform - rather than being third-party integrations - but having worked with another PMS prior that did have this, the way that 365Villas does it IS far more effective.

March 2019

benni from phuketdirect.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

Great software with built in accounting

Great program and software that has it all and could do about anything. Highly recommended!

Pros

The accounting is great and helps a lot to keep track of income. Reminders and calendar settings are also clean and easy to use. Using the product for over 1 year now and very happy with it and it's functionality. Lots of tools to help with emailing, marketing, accounting etc... Pricing is also reasonable compared to others. I would definitely pick 365 based on the price and functionality compared to other programs.

Cons

Get a lot of error notices about calendars not syncing. If a booking is cancelled through any platform, it will not open the calendar in 365 and you need to manually cancel it to open the calendar. Booking.com is famous for high amount of cancallation so you need to really keep on top of it or else your calendars will remain closed and will prevent you from receiving any new bookings. Customer service is ok but its almost impossible speak to someone for some quick questions, their phone numbers goes straight to voicemail. You need to send an email and wait for a response. Sometimes I like to just call and get the answer right away versus wait a day for reply. They also use Rentals United as their CM (channel manager) and you have to use them if you want a CM, you don't have the option to pick your preferred CM and I personally don't like Rentals United which is why I don't use their CM. This could be the only reason I change software in the future if I decide to use CM

November 2018

Elizabeth from Taos Goji LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

365villas

The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon.

Pros

We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer.

Cons

The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference.

April 2017

Vicki from Down South Holidays

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Smart and Innovative Software System

When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns. Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze. We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time. It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice. The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed. We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc. Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it!

Pros

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Cons

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

October 2016

Lory from WaileaEkahiVillage.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Easy to use, does it all and best of all, I got my free time back!

My husband and I have a small portfolio (9 condos currently)of rental condos on Maui. For our first years we were cutting and pasting emails, doing quotes by hand, updating multiple calendars and keeping excel spreads that were too hard to read. Everything was manual. We both had full-time jobs elsewhere too and we begin to wonder why we did this all. We then found Dave and 365villas.com. Wow, what a change for us. We could now have all of our inquires funnel into one system. If my husband or I responded to a quote request the quote was right there - we could both see it in the cloud. Spread sheets were gone! So was manually updating multiple calendars. Our time to manage the business was slashed - and as long as we had an internet connection we could access all of our needed information to run the business. Almost 3 full years with 365Villas.com and they continue to add bells and whistles to their software. The customer service team and developers are responsive and care. They worked with us when we came up with some suggestions and shortly thereafter the suggestion was an added feature. Dave and his team have been great to work with and we have been able to make vacation rentals a true business vs hobby. We are truly working smarter and not longer. Thank you Dave and the team at 365villas.com!

Pros

Quotes are created instantly but you can personalize them (and other email templates) before sending.

Cons

I love the embedded calendars and other widgets, but wish we had a little more editorial control about the colors and style.

November 2016

John from NisekoBoutiques

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money