365villas Software


 

365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments.

365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time.

Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also helps users build websites for their property rental business. Additional features include automated emails and messages, staff management tools, a payment manager and business reporting.

Users are billed monthly based on number of properties. Support is offered via phone and email.

 

365villas - Report
 
  • 365villas - Report
    Report
  • 365villas - Reservation manager
    Reservation manager
  • 365villas - Calendars
    Calendars
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

75 Reviews of 365villas

Showing 1-20 of 75

 

Start your review of 365villas

Click to start
https://www.softwareadvice.com/vacation-rental/365villas-review/

Kamil from ForHosts
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Really good choose if you;re looking for PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great platform, few stuff ann they will be perfect!

Pros

The have thair own engine to create reservation website and they provide for customer 3 different option, that's great and this is not common on the market.

Flat fee for the platform, that's great because you don't pay high commissions for reservations in high season.

Cons

IT really cool platform, but they don't have app to manage your calendar, check-ins etc. Of course, you can log in phone browser but it's harder if you have IOS.

Review Source: Capterra
 

Kristen from Crabapple Knoll Vetrinary Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

New to the industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price for the membership and that it is cloud based

Cons

There was nothing that I disliked about thi software

Review Source: Capterra
 

Stijn from Arcotrust Property Investments SL
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

365villas is the best PMS software on the market!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wrote a review of this excellent product in 2016 and after two years of experience with 365villas, I am very happy that I can confirm my review. Thanks again to CSR and is great team for their product support, customer service and professionalism.

Pros

I am still very pleased after using 365villas for different years, still convinced that this is the best PMS software on the market.

Cons

Using this system different years, I can confirm that this PMS has no cons.

Review Source: Capterra
 

Elizabeth from Taos Goji LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

365villas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program has saved us tons of time and work and has freed us up to spend more quality time with guests. The automated emails are wonderful. The system sends out payment reminders, welcome emails, emails to remind guests to rate the lodgings and to report anything that can be improved upon.

Pros

We are a small lodge with thirteen cabins. Before signing up with 365villas, we had to spend hours responding to inquiries and bookings with emails, rental agreements and directions. The 365villas have automatic email templates, easy to use price adjustments for seasonal differences and a separate sign in for cleaning staff to see the schedule. In addition, you can integrate the 365 villas booking system into your web calendar. If you don’t yet have a website you can easily build one using the 365villas template. Employing the 365villas system for your bookings is like going from using a typewriter to computer.

Cons

The program is cumbersome and time consuming to build. It also has a fairly steep learning curve for those not so co outer literate. The subscription only allows for one free virtual training session with 365villas staff. A customer mostly has to learn the system by using instructional videos. The training session generally takes place early on during the learning curve when it’s hard to know what questions to ask. A subscriber is able to ask any email questions but the staff is located in Spain so emails are not always timely due to the time difference.

Review Source: Capterra
 

Zanneta from RIGAAPARTMENT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Try it and you will never regret

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field.
When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you!
It was not love from from sign, I had to give it a time and write dozen of emails to support team, expecting anwers in seconds. Guys from support were strong enough to handle my preassure and now I could definitely say that I will not change this PMS to any other. If you relax, give it a time and remember that vacation rentals software are young in comparison to hotel than 365villas is definitely the best to try.
Latest update is simply brilliant!

Pros

New software update is just fabulous! Price is very competitive

Cons

Previously in 2017 support was not great, good that ts has improved significantly

Review Source: Capterra
 

Romi from Dreamalgarve
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amount of pieces of information regarding the properties. The accessibility to clients, as in owners and guests. Easy to find a reservation.

Cons

The calendar display. Is very difficult to follow vertically and horizontal a certain date for a certain property. Best would be to function as an excel...to be able to frees tops and / or sides.

Review Source: Capterra
 

Christina from Ionian Amazing

May 2018

May 2018

Very bad customer service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use for small scale property managers, but quite expensive if you have up to 4 properties.

Cons

Very impolite customer service staff. It happened to me twice before deciding to stop using their services.

Review Source: Capterra

  Response: 365villas.com, 365villas

Date: June 2018

June 2018

 

Ms Malfa originally wrote that she used our platform for 6-12 months. For some unexplained reason, Capterra changed this to less than six months. In fact, Ms Malfa was a free trial user. She began her trial on April 10. Her card failed on May 10 and she asked for a free extension, which our support team granted against policy when they should not have done.

During Ms Malfa's short time with us our service team made 4 courtesy outreach attempts. She contacted support twice, received her 1st response in 3.5 business hrs and her 2nd in 4 minutes. Correspondence on file appears professional. Ms Malfa scheduled 2 trainings, but was a no-show to one and 20 mins. late for the other. Her angst appears related to our trainer being unable to extend his time on-demand and her insistence on a discount on our service, which was declined. Our team member recommended a cheaper provider. We are disappointed by this review and by Capterra¿s failure to investigate it properly.

 

Tracy from Beach Bunks Vacation Rentals

February 2018

February 2018

Excellent customer support, love the software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use. They helped me set up my website and walked me through everything during our training sessions. He was always available to help. They responded to all of my emails very promptly and answered all of my questions no matter how minor they were.
365Villas is a great solution for my property management business. Having everything available in one platform is awesome. I searched for a long time to find a software that met all of my needs and was also affordable and I found it in 365Villas.

Review Source: Capterra
 

Greg from LetsGo2DR.com

January 2018

January 2018

Awesome customer service. These people are very fast and efficient to resolve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best practices
Constant Improvement
Easy
Handles different users ie owners management guests sub contractsors

Cons

Mobile is slow and pc based version.

Looking forward to the upcoming mobile versions and faster page refresh

Review Source: Capterra
 

Andrea from Aparthotel Mozambique Lda

December 2017

December 2017

A product easy to use and complete, an important support for the growth of our company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

Pros

365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

Cons

We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

Review Source: Capterra
 

Hernan from Douglas Elliman Real Estate

November 2017

November 2017

Higher return on your investment than Avg!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent customer support; Giorgio our account manager has done a great job and very patience in growing our operation as we become more familiarized with the system.Software if pretty straightforward and user-friendly. New restayling looks great. Much better experience than our previous KIGO subscription!

Cons

A bit slow to run. Based in Europe so for USA clients customer support hours could be a bit complicated, but team has always responded within 24hs. Lastly, a bit disappointed with Rentals United, the channel manager recommended by 365 Villas. They should consider changing it or implementing in-house!

Review Source: Capterra
 

Jens Kristian from The Atlantic Swan
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great program and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped me to avoid double bookings and to keep track of my communication with my guests

Pros

Modern setup with all the figures you need for efficient handling of your property. Easy to link to other booking sites.

Cons

I was struggling with setting up a different currency, however I am sure if I had given 365Villas sufficient time they would have sorted the problem for mr

Review Source: Capterra

  Response: 365villas.com, 365villas

Date: October 2017

October 2017

 

Dear Jens,

Very many thanks for this thoughtful review.

Our records indicate that it has been some since we have corresponded directly about updates on our platform. We have come a long way the last two years in terms of multi-currency functionality - on both the front-end reservation manager and back-end reports and accounting etc. Similar progress has been made in making all guest-facing aspects of system able to support up to any six Roman character languages of the users' choice.

If you would like to know more or if we can help you again with anything at anytime, please do not hesitate to let us know.

Thank you again for your kind review.

Regards,

The 365 Team

 

Donna from Southern Coast Escapes

September 2017

September 2017

Extensive System & Fantastic Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is so extensive.
There are so many ways to update housekeeping reports or review your bookings.
My Owners love receiving automated emails to say they have a new booking.
Properties can be added easily.
Rates & minimum stays can easily be inputted.
I had a bookkeeper come over & advise if I would have to use another accounting system like MYOB to keep all of my accounts in order. She was very impressed by the 365 accounting package & just gave me a few pointers on how to improve what I was already doing - saving me huge amounts of time if I had to also add entries into MYOB.
They are also constantly improving & adding with user suggestions & requirements. They so genuinely want to be the best at what they do & I believe they already are!
The customer service is also amazing at 365. I was a little hesitant about joining with 365 initially as I live in Australia - however, my account Manager & trainer is absolutely fantastic & quickly responds to my every email & our training sessions are very helpful & informative. No question is ever too hard or too feeble - I feel fully supported in a successful relationship with 365 who I truly believe want me to succeed in every way. Thank you & the Support Team for all the assistance I have had thus far & look forward to learning even more.

Review Source: Capterra
 

Kristen from Island Time Vacation Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Customer services makes all the difference here

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency!
A beautiful website, which I can control.
Website linked to system.

Pros

1 program for all reservations, inquiry, administration and my website is very efficient.
Connections between properties even if they have slight differences (compared to other systems which must be input villa by villa for example) is handy.
Customer Service is really the key positive point. I'm sure other systems are just as comprehensive but we have always received fast and prompt responses to any query. My contact, really knows the system inside out and always has a simple solution or an easy 'work around'.
Particularly on our website; we were quite demanding about the perfection of our website and many minor points were addressed clearly and promptly by Customer support representative with support from the IT team, at times even finding solutions to questions that hadn't been asked before. I am so very pleased with how it turned out.

Cons

It is a little overwhelming in the beginning! Trying to use the system without the trainings can lead to doing things the long way round and missing out on some functionality. However, once I took just the first of three free trainings with Customer support representative, I was ready to go!
There are a few details that I wish were different, I do feel suggestions of users are considered by the company (I have heard that some things I have asked about are common questions and solutions being created)

Review Source: Capterra
 

Scott from Sunrise Resort
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great software / website, even better people behind the scenes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I listed them in the review

Pros

The personal support and service has been nothing short of fantastic. The owners (who answer the phone even!) and their staff truly care, they have had endless patience and professionalism helping me get my business up and running. Software is quite easy to use, the 1 stop integration for your website and reservations, payments saves a lot of time. They are also constantly refining the software making a great tool even better, couldn't ask for a better value or user experience.

Cons

Quotes and reservations input can be a little slow at times (as is most web/cloud based software). Is it a con if there are so many features and tools to learn I am still discovering them 8 months later?

Review Source: Capterra
 

Ben from Astbury Formentera LTD
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

These are the people to work with!..... 365 software has helped us transform our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to drive the business forward using this software.
Our time has been freed up to spend on other areas of our business.
The module reduces day to day administration (IN A BIG WAY!).
Our clients have never once complained or objected to any of the output or automatic emails which use clever substitution codes that create bespoke emails.

Pros

We are a company of 35 years so we know a thing or two about processing reservations.
For such a multi-faceted solution, this package is very easy to use and understand.
Bookings are quick to enter and amend, and payment tracking is highly accurate.
The user interface is clean and clear.
Properties can be managed together, or individually so the package works for larger companies as well.
Pricing, minimum stay, arrival days can be set within the season bandings and these parameters can be set for all properties or individual properties.
Correspondence (general emails as well as auto-generated emails) are tagged the corresponding booking.
The auto-generated output saves us hours (every day), and customers are kept reliably informed about the status of their booking, so our office now runs more smoothly.
The system is multilingual and multi-currency, but simple to navigate and employ (we use both, daily).
Reporting and accounting modules are accurate and useful.
There is functionality that you would never think could be useful, but in time this comes to make sense and brings more productivity.
The customer service is excellent, as and when issues may arise or if bespoke changes are required, the team are quick to act or can suggest intuitive work-arounds.

Cons

Some software update bugs can cause the odd glitch, but these are minor and are quickly fixed.
The search and booking on-line software is not multilingual (yet) although I understand this is functionality that may come in time.

Review Source: Capterra
 

Vicki from Down South Holidays
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Smart and Innovative Software System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more!
The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns.
Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze.
We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time.
It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice.
The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed.
We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc.
Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it!

Pros

It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

Cons

Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

Review Source: Capterra
 

Fredrik from Roomservice International

April 2017

April 2017

Outstanding the best we´ve tried

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since been used Kigo for the last 2 years we changed to 365 villas in January, and now we just wish we had done it sooner. Easy to use and if we miss some of important tool, they listen and create it for us. Feels like they build the entire software just for us.

Goood work 365 villas.

Review Source: Capterra
 

Vanessa from Cool Bali Villas
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

5 stars aren't enough - the most comprehensive system you will find

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a property owner and manager in Indonesia and have been using Lodgify for the past 2 years. I am now looking to grow my business from 10 properties to 20. I needed to find a reservation system that can handle my growing business, have a booking plug in for my new website, be able to have owner expenses and income reports and handle multi currencies.
I looked at someone - the rudest person I have ever met in my business life. Kigo - expensive on-boarding and monthly costs and limited owner reporting. booking synch - expensive on-boarding and plug in not easy to use for my own website.

I then found 365 Villas. The first email I sent was responded to in less than an hour. Since then we have worked through the many challenges I have thrown at them with regard to charging guests in multi currencies and with owners reports in another currency.

The customer service is AMAZING.

Instead of a demo you sign up for a 2 week free trial, which is the best way to understand the system. Throughout the system are help and advice buttons which make all areas easy to understand and customise. The import facility for bookings is easy to use, you can upload historical and live bookings in minutes.

The automated emails within the reservation system are excellent as is the facility to send automated quotes whilst you are asleep. There is a direct marketing area within the system so no need to outsource to another provider.

Properties are easy to set up and you can chose to use Rentals United as your channel manager.

Owners have their own login and can see their bookings, expenses and payments.

365 Villas also put me in touch with a payment merchant who is helping me to find a better solution for my multi currency payments.

I cannot emphasise enough how helpful the team at 365Villas are. The system is comprehensive, inexpensive and easy to use. Just brilliant.

Pros

Comprehensive, easy to use and inexpensive. The customer service is exceptional.
Extremely easy to change from my current system to this one.

Cons

I haven't found anything I don't like.

Advice to Others

You will save yourself time and money by using 365 Villas

Review Source: Capterra
 

Hartley from Dreamaway Property Managment
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Communication Is The Response You Get!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It all started when someone actually answered the telephone when we began to research similar products and services to 365 Villas. Honestly, this was not our first choice however after speaking with the customer care it became obvious that no only did CS and his team understand this industry but that they understood technology!

Every step along the way as we pushed the envelope of what we wanted to do with this platform the team has accepted our feedback and have come back to us with solutions! Much of this can be directly contributed to the staff and the training we received from him, he has been on point and efficient to help us get up and running fast with 365 Villas!

There are so many things to manage in the short term vacation rental industry 365 Villas is the vacation rental software you are looking for! The entire team at 365 Villas will become your trusted Business Partner and will have you booking more vacations for your properties faster than you had ever imagined!

Pros

Everything we need to manage our properties from the initial inquiry to creating profit reports for our investors is available!

Cons

Some of usability and integration from the Content Management System (CMS) back to the Property Management System (PMS) and back is not as seamless as I would like. However the majority of the program is so well thought out and automatic that is more than makes up for these few annoyances.

Advice to Others

You have to understand your business model and the ROE (Return Of Effort) that you apply to managing your vacation property. 365 Villas has the ability to scale the vacation properties under your care!

Review Source: Capterra