All CiiRUS Reviews
1-25 of 91 Reviews
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Uno
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
CiiRUS is the permanent solution for VRMs
I know a lot of people who jump from platform to platform looking for the right fit, and they go to a bunch of trade shows shopping for software but always end up leaving within a year or two. Everybody I know who joined CiiRUS has stayed. Their software was built for longevity, which has been my experience also. They may not always be the first to every new feature, but when they build it, they build it right, and it just works.
PROSI can’t say enough good about the CiiRUS support team. They really get to know your business and you feel like part of the group, not just another phone call they have to pick up. I attend the quarterly learning group sessions and get to see any updates and new features that have come out, so I never feel like the software is leaving me behind when it grows. I like that everything I need is in the one platform, so I don’t need to pay an outside company for channels sync, pricing rules, cleaning/maintenance tools, guest portal, website, and so on.
CONSThey recently launched their next generation product, and even though there was no re-building or migration required, we did need to learn our way around, which took a bit of time during our busy season. We’re glad we did spend that time though, because the new system is lightyears ahead of anything else we’ve looked at or that out friends in the industry have shown us they use.
Vendor Response
Uno - Thank you for this kind review, we are beyond happy to hear you are pleased with our solutions and support from our CiiRUS Team. We are always looking to provide the best solutions for our clients and truly appreciate this feedback!
Replied March 2023
Lin
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Constantly improving
I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.
PROSI like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.
CONSI'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.
Reason for choosing CiiRUS
Local, approachable, young eager team, feeling of belonging to a family who knew and cared. I did leave a couple of years back and onboard with another, larger company. After 6 months I realized the grass isn't greener elsewhere and came back to Ciirus. Ive learned over the years that there is no perfect software, but I think Ciirus are dedicated to be one of the very best.
DeAnna
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2021
Biggest Nightmare Ever
WORST EXPERIENCE EVER - Nothing works as promised, support ignores calls, double bookings, reservations not paid, support is rude if you continue to present issues. They lie about their services and bait & switch customers. As soon as I told them, I was NOT going with LOVE RENTALS, they lost interest in helping. Love Rentals takes over your listings and makes them their own and then takes [SENSITIVE CONTENT] of your revenue.
PROSIF the system worked as promised, it would be amazing.
CONSEVERYTHING - CiiRUS lied about every aspect of this software, IF you go with the LOVE RENTALS program, I'm sure it may work better. I signed up in February and began to onboard and FINALLY pushed to go live end of June. NOTHING works correctly on the software and support calls go unanswered. This has been the worst experience - double bookings, software does not work correctly, support is horrible.
Reason for choosing CiiRUS
I THOUGHT the LOVE RENTALS PRogram would be a great program for us until I found out they take over your listings and also take [SENSITIVE CONTENT]
Vendor Response
Hi DeAnna, This feedback is gut-wrenching for any business to hear. We certainly recognize that not every partnership is meant to be, and that our platform won't be the perfect fit for every vacation rental manager. Our team did everything we could, but after tens of hours of hands on training and extended support, it was very disappointing for everybody that we weren't able to satisfy you. It is worth noting that the optional 'LoveRentals' service puts an emphasis on boosting our customers' brands with enhanced communications support and added values to your guests, including 24/7 communications, included damage protection, and a whole team of experts at your disposal to ensure you earn direct repeat bookings. It is a real shame that this option didn't fit with your business, as we were confident it would have been a great benefit to you. We wish you all the best, and would love to reconnect in the future if you're open to checking out everything new at CiiRUS!
Replied September 2022
Beth
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Roberto and his staff are always pleasant to work with.
It is easy to navigate. It was the first software that I used and will continue to used for the foreseeable future.
CONSThere is so much to learn you cannot possibly learn it all. Each time it updates we must learn it all over again. I have used this software for the past 7 years and have only begun to scratch below the surface. I do wish that we were able to access the Rental Exchange feature without it costing an arm and leg. More one on one training would be very helpful. Perhaps monthly webinars to further help each companies staff.
Vendor Response
Hi Beth, Thanks for your review, and thank you for being a valued CiiRUS customer! I just wanted to be sure you know that our one-on-one training program is available for your use as and when you need it. We will be in touch with you separately to help you schedule a session. We would also be happy to speak about how you can make some extra money on the Rental Exchange program. We are always interested in making sure that the value of our services is reflected fairly in the cost, and we are confident that the new features and tools will be valuable to your business. Lastly, you¿ll be glad to know that we are getting ready to launch a new Webinar series called CiiRUS TV, which will be live within your CiiRUS account every day. In the meantime, our vast library of recorded training sessions can be accessed from the `Video Training¿ tab in CiiRUS. All the best wishes and kind regards, The CiiRUS Team.
Replied May 2017
Peter
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Glad to recommend Ciirus!
We have used Ciirus for 7 years now. We have grown with Ciirus, and Ciirus has grown, too. A positive experience!
PROSClearly organized, user friendly, reliable, easy implementation.
CONSIt used to be easier to get customer support. The process is now taking more time, as it has been streamlined. Probably good for Ciirus, not as good for the users.
Vendor Response
Hi Peter, thanks for taking the time to leave us your feedback! It's especially helpful to get your take on the current technical support procedure. We did have to add some additional requirements to the help form online so that our team can be fully equipped with the information we need to resolve your issue. While it may feel cumbersome, please be assured that it does help us resolve your concerns faster to know important information such as your account ID, and the applicable guest, reservation, listing, and so on. I'm also pleased to confirm that as of September 2022, support can be achieved seven days a week by phone, web, and live chat. If there's anything I might be able to help with, feel free to get in touch at communications@ciirus.com. Thank you for being a loyal and valued customer!
Replied October 2022
Joshua
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy to use interface & Exceptional Customer Service
Pleasant & Convenient
PROSCustom Reporting & Real-Time 2 way API
CONSMissing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.
Megan
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ciirus can do it all!
Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals
CONSSyncing the system with QuickBooks each time a software update rolls out for the desktop version
Reasons for switching to CiiRUS
Ciirus offered OTA syncing and was working on implementing other features we knew we wanted for our growing company
Vendor Response
Hi Megan, Thank you for your kind feedback! We love to hear that the ongoing software updates and continued growth of our team has helped your business grow and be more efficient. Unfortunately, re-syncing with QuickBooks Desktop is necessary with that specific platform. Have you considered trying QuickBooks Online? This version integrates with the CiiRUS web portal and doesn't require any ongoing re-sync when updates are published. Feel free to get in touch with me at communications@ciirus.com if you want to discuss this more. We'll be happy to have a trainer walk you through the setup process and make sure it's all working properly for you. Yours sincerely, Josh at CiiRUS.
Replied September 2022
Nicole
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Was on the Fence but Glad I Jumped!
I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!
PROSThe thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.
CONSIt would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.
Reason for choosing CiiRUS
The customer service and the pricing seemed best for the amount of properties we manage.
Reasons for switching to CiiRUS
365 Villas had terrible communication and hours since they were in Europe.
Vendor Response
Hi Nicole, We are so grateful that you took the time to share the wonderful experience you had onboarding with CiiRUS. I'm pleased to let you know that our new Unified Inbox tool makes it simple to read and respond to guest communication via Airbnb, Vrbo, and your direct website/guest portal. Please connect with me at communications@ciirus.com, and I'll be happy to set up some complimentary training for you and your team. Sincerely yours, Josh at CiiRUS
Replied September 2022
Laura
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
An essential part of our day-to-day management & organization
Ciirus plays an essential role in the daily management and coordination of our business as a whole. It's a one stop shop for management, marketing & accounting for our vacation rentals and management. Accessible to all our team and with round the clock support from the Ciirus staff it comes highly recommended.
CONSThe VRBO integration needs work and is less accessible than Airbnb
Vendor Response
Hi Laura! Thank you so much for taking time to share your experience. We value your partnership very much, and love to hear that the software is making your day easier. With regards to the Vrbo integration, I would like to schedule some time for you to meet with one of our integration consultants to audit your connection. CiiRUS was awarded with Elite Partnership by Vrbo, which is their highest distinction for software partners that provide complete and high quality integrations. I am confident that any issues you're experiencing, our team can help. Let's get in touch and sort this out for you. Thanks again Laura!
Replied January 2023
Cathy
Verified reviewer
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Love the new Webinars!
Talking with [SENSITIVE CONTENT] has been very helpful to all of us here at [SENSITIVE CONTENT]. He is always willing to offer support and that is what has kept us going.
PROSReservations are what Ciirus does best.
CONSAccounting is a bit challenging in the Ciirus Software but is improving.:)
Vendor Response
Hi Cathy! Thanks for the awesome feedback. I'm sorry to hear you've had a challenging time with the accounting tools. If you can reach out to me directly at communications@ciirus.com, I'd love to get you set up with one-on-one training sessions to go over any concerns you may have. Please let me know what else we might be able to do to earn five starts from you and your team! Sincerely, Josh at CiiRUS.
Replied October 2022
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2020
Hurting my business
There is a ton of people you get passed around before you go live. Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background). Tickets will be opened to fix the issues but it takes way too long to fix them.
PROSIntegration with the channels. Automated processes and reports.
CONSThe software is old and clumsy. The template for the website is faulty.
Reason for choosing CiiRUS
They were recommended by a software company, the functionality and integration look good and they are based in Florida.
Sharon
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2019
Once upon a time.
Started using this software when Ciirus started business. Initially, it was affordable, consistent, excellent customer service/response and more. Sadly, as the company grew over the years, the customer service decreased, the price continually went up, the more updates the more glitches there were. It was almost as if the little companies were no longer important to Ciirus because they were too busy working with the "big guys".
PROSOnce upon a time Ciirus had the best customer service and response rate. Once upon a time Ciirus focused on making a good, affordable software for the little guy. It was once a very good integrated reservation and accounting program for management companies.
CONSCiirus grew fast and furious and in the process, they forgot how important customer service was. They left the little management companies by the wayside. Add on features were all about he big companies only. Constant updates, monthly pricing increasing and lack of any consideration for those loyal customers who had been there since day one.
Amanda
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Easy to use & great customer support
We have increased our portfolio of homes and sales revenue by using the Ciirus software
PROSReally easy to use. Very simple and straightforward when producing owner statements. The support from the Ciirus team is first class. Very friendly and approachable. Also with Ciirus you have the added bonus of working with Love Rentals and they work very hard to get you good bookings. We are very happy with Ciirus.
CONSIt would be good if we could store documents related to the owner and have an email too build within Ciirus.
Reasons for switching to CiiRUS
They never returned calls, poor response times and software very complicated to use. The owner statements and accounts very difficult to use.
Justin
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Good Software With Lots of Opportunity
My overall experience has been very positive and I would recommend Ciirus to all property managers in the Vacation Rental industry.
PROSIntegration with Beyond Pricing is a life saver and this may be my favorite feature. I also like the LOS discount, rate set details, and Property Assistant.
CONSConstant glitches in the IMAGES portion of Homes and Details. For two years we have has constant issues with uploading or deleting photos that caused us to lose dozens of hours and days over that time-frame. A tiered LOS discount or seasonal LOS discount would be amazing and I understand that is coming. We need that now and are patiently waiting on it.
Reasons for switching to CiiRUS
Not enough features as Ciirus.
Terry
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Awesome Software
I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals.
PROSWorld class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.
CONSNot compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.
Franco
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Ciirus Review
I kind of was expecting a little bit more. The user interface is complicated compared to the previous software I used. Some basic features are missing such as the ability from a guest to book direct from a quote we send. The new mobile version is not user friendly and was a big disappointment. The Quickbooks integration should be great if working properly. Support team tried helping but when I started using real life it seems not be integrated properly. I'm waiting the end of the year to seat with my CPA and try to adjust that with his help.
PROSChannel Partners Integration Quickbooks integration
CONSMobile Version Quickbooks Integration Support. I seek for help but the way I'm integrated is not correct.
Reason for choosing CiiRUS
Larger customer base in Florida.
Reasons for switching to CiiRUS
The ability to integrate with Quickbooks and the Channel Manager integration
Lynda
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
They are always upgrading their features and adding more.
They are always upgrading their features and adding more. The system offers a seamless layout and easy to use. The support team and website development team are very knowledgeable helpful. They go above and beyond to help us.
CONSTaking longer than expected to sync with Booking.com, but VRBO and others were very quickly connected.
Rosmir
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
very good
very good
PROSI like very much ciirus but honesty this software can give me more than i expect
CONSI'm sure this software is very expensive bit i think soon i can get more money using this
Vendor Response
Hi Rosmir, Thanks so much for taking the time to write your review! I would love to connect you with a customer success agent so we can make sure you're achieving a strong return on your investment with our software. Please email communications@ciirus.com with your account name so that we can be in touch. Thanks!
Replied April 2022
Isaac
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Best switch to a VR platform we ever made!
We have used three different platforms for our company and never found a perfect fit for our business model until we used Ciirus. They have help expand our company, increase our rental revenue and introduce us to secondary revenue streams. Best decision we have ever made!
PROSThe ability to connect with other users to distribute properties.
CONSThe back end takes some getting use to.
Vendor Response
Thank you for your review! We appreciate your business and value you as a customer. Your review will help other vacation rental managers with their vetting process and assist us in making our software better!
Replied March 2017
Robert
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great software, suited especially for our product
Great product, we love working together.
PROSIt allows us to connect with multiple other companies and expand our product.
CONSNothing to note, everything we use within the software works great for us.
Reasons for switching to CiiRUS
to connect with other property managers.
Michelle
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great System & Customer Service
Great Customer Service and easy to use
PROSEasy to use and mobile-friendly and always responsive
CONSAlways needing a password for same-day log in when using a mobile app
Gail
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Short-Term Vacation Rentals
Ciirus is the second software we have used for our vacation rental business, and between the two, it is definitely easier to use and more reliable. Customer Support is always ready to help, and if they cannot fix a problem right then, which they usually can, they will work on it until complete. Always friendly.
CONSA few inconsistencies pop up occasionally, but are usually corrected quickly.
Brian
Verified reviewer
Airlines/Aviation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2018
Great option for Salesforce Inbox
Quick and easy setup. It does exactly what it's supposed to and is a great alternative for Salesforce Inbox.
CONSIt doesn't always sync smoothly and I've had some hiccups with the information not always saving properly in Salesforce.
Milena
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Great System!
Best system I have seen for vacation rentals, very complete with accounting, operations and reservations functionality.
PROSease of use, it's very complete
CONSIssue going on with the integration with homeway,
Graham
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Fantastic Company
I have always had a first class service when I deal with any member of the Ciirus team , always very professional and ready to help.
PROSVery easy to use
CONSNothing