Hostaway Software


 

Hostaway is a cloud-based vacation rental solution that helps property managers advertise on various channels, manage bookings and process payments. It can also be accessed via native mobile apps available for Android and iOS devices.

Hostaway offers a workflow automation feature that enables managers to send automated emails to guests. They can also create events, assign tasks and track their progress on a regular basis. The solution lets managers add new users and control their access to the portal. It also features property rate management, which allows users to update rates on various listing platforms.

Hostaway’s reporting feature lets users create and export reservations, cancellations and financial reports. Property owners can also develop growth strategies for their properties based on business performance reports generated by the solution.

Hostaway offers APIs that allow users to create or integrate tools for managing rates, calendar availability, reservations, amenities and listings. Support is available via email.

 

Hostaway - Calendar display
 
  • Hostaway - Calendar display
    Calendar display
  • Hostaway - Reservations page
    Reservations page
  • Hostaway - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of Hostaway

Showing 1-20 of 37

 

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christopher from Nook

August 2018

August 2018

Great start but poor functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing

Pros

Good setup and support, user friendly software that was easy to pick up and work with. Think Airbnb over booking,com

Cons

Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly. A good start but very basic in its fictionality and options. good for amateurs but not for serious users

Review Source: Capterra
 

Rebecca from MSCI

May 2018

May 2018

Hostaway, yet another amazing booking software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support
Pros

The customer service for Host away is exceptional. Whenever there is a problem or there is an issue setting up the interface, Host away staff is there 24/7 to help with any questions. The ease of use, functionality, and appearance of the product is also great.

Cons

The payment process has been a bit clunky at times, but that may have just been our server. Other than that and sometimes being slow, this has been a very helpful product!

Review Source: Capterra
 

John from Villa Del Mar

May 2018

May 2018

Great overall, customer support needs improvement. Integration with some channels slow.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one place platform

Pros

Good all in one package, easy integration with Airbnb, good layout, each unit calendar is good, the same basis as Airbnb.

Cons

Support.
Sales don't fulfill their promises.
Multi-calendar needs work. Keeps jumping after each input.
Revenue manager needs improvement.
2 months later and still not connected to my major bookings provider.
Guys, if you had sent me a review form, I would have told you all this.

Review Source: Capterra
 

Simon from BENSIMON apartments

April 2018

April 2018

Great product with innovativ ideas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

Easy to use and very straight forward. Details are very carefully thought through. Great and fast support. Especially our customer rep. knows the product very well and has great to ideas for solving upcoming problems. All in all great value for money.

Cons

Few things are in early stage but getting developed and improved more and more. For connection apartments, the implementation is still a bit though but I´m sure our customer rep. and his team will solve that soon.

Review Source: Capterra
 

Kalyn

July 2017

July 2017

Good first impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

I was checking out host away to manage some vacation rental postings on multiple platforms. Hostaway streamlines the rental system by combining bookings from several medias. The interface is easy to use and doesn't overwhelm you with a lot of options!

Cons

I have not contacted customer service yet, so I can't comment on the service communication however, it does seem like they've had an influx of customers resulting in a slightly less personal experience.

Review Source: GetApp
 

Lisa from H&P Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great PMS and channel manager in one that actually integrates with Airbnb. Continually improving!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Integrates with a number of good channels for STRs and they have very responsive customer service. Any time I have a question I get an answer within a day, and they even update me on development timelines so I know what new features to expect. I've watched this company grow and hope to see even more out of it in the future

Cons

Still a little new (as of spring 2017) so some kinks being worked out, and some features are needed to make it truly powerful, but I feel confident that this time next year they will have all the most important features down pat!

Review Source: Capterra
 

scott from Armitage Realty
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value
Support

STAY AWAY !!!! TRIED CANCELLING ACCOUNT MULTIPLE TIMES HAD TO DISPUTE CHARGES
Interface confusing terrible customer support saw no value tried to cancel multiple times . had to dispute charges on credit card

Pros

nothing

Cons

bad interface support and customer support

Advice to Others

avoid

Review Source: Capterra
 

Maro from Indigo Travel Dubrovnik
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Great and very useful app!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I am very surprised by the options this great app has, because even some older and famous channel managers don't have some options HostAway has - like linking multiple Airbnb accounts.

I recommend HostAway highly!

Pros

Linking multiple accounts of an advertiser like Airbnb.

Cons

Stability, but that will come with time.

Review Source: Capterra
 

Moira from Tig Lammax Hospitality
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Overall a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a time and effort saver, even in its present partly developed state, this is a very usable product. There are still a few hiccups but so long as one is aware of them, they do not detract from the usability, merely that the additional functionality can't yet be relied upon, specifically the automation which has not worked for us.
Overall, we are very pleased and would not like to be without it!

Pros

Automated connection to AirBnB and Booking.com ensuring that there is no double booking.

Cons

Automation not yet working

Review Source: Capterra
 

Ron from Silver Moon Bed & Breakfast

February 2017

February 2017

Great software for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Hostaway delivers incredible value for money in managing most major OTA's for our bed & breakfast. Customer service is next to perfect in assisting and testing availability issues.

Review Source: Capterra
 

Mark from moonlightmesaretreats.com

February 2017

February 2017

Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

Easy to sync calendars, accurate and very friendly service. Although I am not using it to its fullest potential I do feel that this service could be a great addition to our business.

Review Source: Capterra
 

Pawe from Supply Chain
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Just superb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have to really admit that hosteway from the early beginning is the only one channel manager I use. I got two listings which are basically managed at all stages through hostaway. The constant development and new addons makes it better & better and its really worth to consider for "small" hosts like me.

Pros

Easy dashboard, multi new addons, useful, essentials

Cons

Not accurate "earnings section" lack of precise currency exchange and missing externals fee like cleanings

Review Source: Capterra

  Response: Hostaway, Hostaway

Date: July 2018

July 2018

 

Thank you Pawe

 

dorina from edaprtment
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

The best customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am very pleased with hostaway support. Whenever I had problems or questions they replied very soon with help.

Pros

It is cheaper than others.
The support replies very fast.

Cons

there are not enough websites to list the apartment compared to some other sites. The whole point of using a managing website is to be able to list the space on multiple websites.

Review Source: Capterra
 

Andre from Catalyst Group Ltd.

February 2017

February 2017

Good service but fully depending on others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While the service itself is great and keeps improving and expanding, it is just a middleman service by nature which means the true results come from the other services it connects to. This makes it hard for me to review this service as I don't have too much luck with the connected services, safe for one of those I currently use. I am sticking around however as Hostaway keeps expanding and I hope to connect to more services which eventually will work for me as well. For what Hostaway is doing, I am satisfied and it's at a great price.

Pros

Keeps expanding.

Cons

Still kinda new so I have patience for new features.

Review Source: Capterra
 

Luis from Lp

February 2017

February 2017

Great tool!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After I tried it was much easier than i thought. Great tool, save us time and money. I will use always hostaway.

Review Source: Capterra
 

Andrey from Villa Lav doo
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

my small experience with app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you
easy to use, informative personal kind and skilled thank you

Pros

informative

Cons

price

Advice to Others

not

Review Source: Capterra
 

Robert from RW

February 2017

February 2017

Excellent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Helped me get on top of my account, kept prices accurate and generated more business. I highly recommend.

Review Source: Capterra
 

Sylvain from AlmbyBNB

February 2017

February 2017

Happy of the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using HostAway for last 6 months and we are happy of it. They are still some features we would like to see as booking widget for website.

Pros

Easy to use

Cons

needs booking widget for website

Review Source: Capterra
 

Viktor from Guesthouse pod orehi
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

It works better then expected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was searching the internet far and wide for a solution that would reliably sync our room. It does this without fail. What I like the most is the super fast support. I needed help to find some settings and had some general questions about pricing when the chat support came in handy. I've learned about the Hostawey platform trough a web forum when doing my research.

Pros

Simplicity of GUI and use.

Cons

Some features didn't work at first; multicalender didn't show occupation of rooms correctly.

Advice to Others

Bring the android app out of beta :)

Review Source: Capterra
 

Frank from Waterkant lofts
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Best booking app for hosts on the global market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy to use interface, speedy synchronization of various booking platforms, constantly improving functionality and the BEST customer service one can think of, makes this clever software the best on the market!

Review Source: Capterra